I have just had my car serviced at Lincoln BMW after much fighting for a price match, however the inroduction of a new service manager soon sorted that problem out as he was happy to price match with a courtesy car at £250. Unfortunatley they rang me half way throught the service saying it needed a brake fluid change, despite the car not requiring it till october. (everyones a salesman). They also said there was another problem ................ :evil:
SNAPPED REAR COIL SPRINGS !!!!!!!
They then said its no problem and can be repaired at a cost of £360 ish. Unfortunatley the car is 6 months out of warranty, and i specifically asked the springs to be checked on a pre warranty expiry check, but it never got done. After much more arguing/debating and making my self aware of BMW UK's goodwill scheme they left to investigate further. An hour later i recievied a call from the service girl who said BMW will contribute 100%. !!!!!!!!!!!! Winner
Things are certainly looking up at lincoln with the new service team, as the last bunch were a nightmare. It just goes to show, if you dont ask you dont get !
Needless to say im very happy with my service and its booked in next week to get the springs done.
SNAPPED REAR COIL SPRINGS !!!!!!!
They then said its no problem and can be repaired at a cost of £360 ish. Unfortunatley the car is 6 months out of warranty, and i specifically asked the springs to be checked on a pre warranty expiry check, but it never got done. After much more arguing/debating and making my self aware of BMW UK's goodwill scheme they left to investigate further. An hour later i recievied a call from the service girl who said BMW will contribute 100%. !!!!!!!!!!!! Winner
Things are certainly looking up at lincoln with the new service team, as the last bunch were a nightmare. It just goes to show, if you dont ask you dont get !
Needless to say im very happy with my service and its booked in next week to get the springs done.
