Great service from Plantronics.

D

Ducklakeview

Elite
 Merseyside
FCUCK - Now that's what I call service...

My Plantronics headphones started playing up the other night, they are almost 2 years old...
Brought them to the shop this morning, went online and created a warranty claim.
Got the email, and rang DHL to arrange collection @ 10:18am this morning, and the driver has just arrived to collect it, 39 mins later.... If only all companies were like this...

I should receive a replacement within 48hrs...

Mike
 
Wow now that's what I call service :thumbsup: wish a lot of others would even come close to matching that :thumbsdown:
 
So my replacement brand new cans arrived today, and they've sent me the Backbeat Pro 2 to replace my Backbeats! Very happy!

Mike
 
I led a few r&d projects at FMC Technologies a few years back and I got Mettler Toledo to supply us with an FBRM system (focus beam reflectance measurement).
The cheeky buggers wanted to charge us half a fekin million euros but i said no, we'll lease it from you and u'll supply a decent SLA to go with it including a promise to get it fixed and operational within 48hours, wherever it is in the world, if it goes ker-plup. So they did.
It went ker-plup on a regular basis and they had to fly a guy out to america, norway, portugal, alaska and brazil to fix it. All on different occasions ofc butit must have cost them a fortune to honour the servicelevel agreement.
Now that's what i call service! :lol: :thumbsup:
 
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