I'm posting here because I have an e89 and I have seen quite a few people recommending the NT530. I was interested because I have another car that I also want to use it with, and it appeared to be a good way to have both cars supported via a scanning/fixing device.
About 10 days ago I started the "journey", and was immediately completely confused with the range of solutions they have, and what each one does. I guess its easy if you just want the BMW one, but I also wanted a Suzuki, which isn't on their list, so I started a dialogue with their customer services. Despite what it says on their chatbox (we typically respond in a few minutes), it took days to get to the bottom of which one to buy (they suggested the NT530 with BMW+1 extra car). So I decided to do that. £165 for the pleasure no less.
Even buying that one on their website is confusing. you have two boxes to choose your configuration. the first "language" - which includes english, but also a list of vehicle manufacturers (go figure!). the second, version, which contains only a list of manufacturers. I chose English, and BMW (as suzuki is not on that list).
Ordered about 8 days ago. the tracking suggests that its coming from the UK as it provides a royal mail tracking number. so you watch the tracking (which says royal mail has been notified of the package) of the but nothing happens. I chased after 6 days, then "miraculously" it started moving. 2 days later it turned up, obviously shipped from China.
The website suggests they have some sort of UK presence although it also looks like a Czech company. I guess the slow response from their customer services should have given me some confirmation that it wasnt local.
I havent used it yet, as I have no codes on the Z4, and wanted to add the Suzuki version. I requested it being added (yet another day goes by) and today I have managed to add the suzuki to the scanner. Hurrah, you might think. but no, it doesn't have BMW "pre-installed" as you would expect (as that is what I ordered)... so yet another email to their customer services, and now I am waiting again.
this may indeed be a great tool, but now about 12 days into the experience, and yet to actually use it, I am losing patience with it.
Just a cautionary tale for those who might be considering buying one...
About 10 days ago I started the "journey", and was immediately completely confused with the range of solutions they have, and what each one does. I guess its easy if you just want the BMW one, but I also wanted a Suzuki, which isn't on their list, so I started a dialogue with their customer services. Despite what it says on their chatbox (we typically respond in a few minutes), it took days to get to the bottom of which one to buy (they suggested the NT530 with BMW+1 extra car). So I decided to do that. £165 for the pleasure no less.
Even buying that one on their website is confusing. you have two boxes to choose your configuration. the first "language" - which includes english, but also a list of vehicle manufacturers (go figure!). the second, version, which contains only a list of manufacturers. I chose English, and BMW (as suzuki is not on that list).
Ordered about 8 days ago. the tracking suggests that its coming from the UK as it provides a royal mail tracking number. so you watch the tracking (which says royal mail has been notified of the package) of the but nothing happens. I chased after 6 days, then "miraculously" it started moving. 2 days later it turned up, obviously shipped from China.
The website suggests they have some sort of UK presence although it also looks like a Czech company. I guess the slow response from their customer services should have given me some confirmation that it wasnt local.
I havent used it yet, as I have no codes on the Z4, and wanted to add the Suzuki version. I requested it being added (yet another day goes by) and today I have managed to add the suzuki to the scanner. Hurrah, you might think. but no, it doesn't have BMW "pre-installed" as you would expect (as that is what I ordered)... so yet another email to their customer services, and now I am waiting again.
this may indeed be a great tool, but now about 12 days into the experience, and yet to actually use it, I am losing patience with it.
Just a cautionary tale for those who might be considering buying one...
