Feeling shafted....

When you buy an AUC you are paying an premium price - for re-assurance and warranty

If I purchased the car from an independent, I would feel less angry about the issue but AUC! different matter.
 
Don't get me wrong, I think the way its been done is far from right, but I also think that there's an element of assumption going on here and not just by the OP. In any event, you have every right, if you're unhappy, to talk to them about it.
 
That's fine Maniac, I don't think you're been awful and I appreciate your honesty and you taking the time to reply! I don't mind being told i'm in the wrong and there's not much I can do, as this is what I am trying to assertain and the purpose of this post, if that be the case then I'll take the £700 hit.

I didn't assume that the dealer would take care of the oil etc out of courtesy or that it's standard practice for every AUC, but I guess I did expect items like oil change to be standard practice as part of the Service that was due and promised that they would complete? maybe i'm wrong.

The serivce book has been stamped as vehicle check, (top box ticked only) is this normal for the interim SERVICE? or does this just indicate that the car didn't flag up any errors when connected to the CPU? (Standard AUC check, not a service)

Does anyone know what should be checked/replaced as part of a standard imterim service?
 
I don't think you're wrong to expect items that you've been told were done, to be done. If that's not been done then you've every right to complain. My point is simply that if you're expecting the dealer to service the car before your receive it, that's not likely as at that point it didn't need anything.

My suggestion is to speak with a dealer, get what should have been done on the service listed, then take that back to the seller and argue that whatever wasn't actually done that was told to you was, they sort out.

I think for the purpose of this thread, if you can get the detail above and list what was done in that first service and when with mileage/dates etc then list what they're telling you now we might be in a better position to agree or give you arguments that might help. A lot of us have been royally shafted by dealers or BMW over the years. Myself included, but some of that was down to my own ignorance not knowing what was due when on all this condition based stuff.

It is odd they've ticked only the inspection though... I'd have to get my book from home to see how mines been filled out. The way they approach some of it is truly eyebrow lifting.

Whats the mileage/build date of the car/number of owners etc?
 
The AUC specification on the BMW web site does not mention that the vehicle will be freshly serviced. If the salesman stated it would be then I would certainly complain and complain loudly! With nothing in writing I would expect the worst but, you never know, perhaps a contribution towards the service might be forthcoming.

However, personally, I would have checked the service book and the in car information system to check that it had been serviced before driving it away. Too late now but lesson learned for the future. BTW, it's one of my bug bears with this Z4 and no dip stick as there is no easy way of checking that the oil has actually been changed short of 'dipping' (disposable gloved finger or kitchen paper etc.) via the oil filler cap!
 
I cannot deny that some of this may well be down to my own ignorance, this is my first experience with using a dealer as I've only previously owned older cars which have been serviced in the family.

I don't have the info with me at the moment, but I know the car has one previous owner and had it's full service in 2012 when it was 2 years old (registered sept 2010) and at 18.5k miles, and every item in the service book has a tick.

When I bought the car in May it was at 26.5k miles (so only done 8k in 2 years) when they said they would take care of the interim service (only inspection ticked) so I would be very interested to see what others have ticks for at their interim service.
The car is now at 31k miles and requesting a service. Obviously indicating that this service was not completed in May.

Lets say that I had owned the car since new, and in May I took it in for and paid for an interim service at a local dealer, with it being 4 years old... would it/could it be possible that 5 months after paying for this service that I then have to pay out further for air filters, engine oil, plugs and brake fluid?
If I was paying for it I believe that they would have highlighted that they need doing soon and would have added it to my bill... Since in this instance THEY were paying for it i think they've swept it under the carpet as 'they should make it through the 4k mile grace period' lets not bother...

I will take it up with the dealer (who's currently avoiding my calls and emails) and if not then the DP or BM direct and see if I have any joy.
I really appreciate everyones input!
 
Garvin said:
The AUC specification on the BMW web site does not mention that the vehicle will be freshly serviced. If the salesman stated it would be then I would certainly complain and complain loudly! With nothing in writing I would expect the worst but, you never know, perhaps a contribution towards the service might be forthcoming.

However, personally, I would have checked the service book and the in car information system to check that it had been serviced before driving it away. Too late now but lesson learned for the future. BTW, it's one of my bug bears with this Z4 and no dip stick as there is no easy way of checking that the oil has actually been changed short of 'dipping' (disposable gloved finger or kitchen paper etc.) via the oil filler cap!
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Yes this is purely because the salesman openly admitted that a service due this year and that it would be taken care of. (nothing in writing, that is the issue) The car was delivered by a 3rd party company (arrived with a blown door speaker after the driver complimented the sound system and the fact he was listening to his Ministry Of Sound CD on Bass +10 on the way down, whole different story!) so the paperwork was just handed to me. So probably a combination of naivety, ignorance and new sports car syndrome (shut up just give me the keys) where involved on my part (lessons definitely learnt!) The in car system check reads OK as does the in car Oil check.
 
Guys, this is a good debate, but dealer should sort this for OP out of good will. I've had a few items rectified from dealer I bought the car from. Usually just go straight to service department and let them have the discussion with sales/aftersales Unfortuanlty its not consistent and depends who you talk to. Good luck OP you should be able to get them to sort it.
 
I got caught by the same stunt!
Bought a very low miles BMW management car in July and found that it needed oils in following sept/oct. the car had Ben registered dec but oils are due two years after build.

I also thought I'd been duped and would have negotiated much harder had I known.

Bmw customer services were involved and the DP at the dealership I bought from- outcome, I got the service cost refunded and was allowed to buy a service pack. :thumbsup:
 
I suppose in hindsight its worth checking when a service is due and if required in a month/miles for example then ask the dealer to throw in a sevice as part of the deal. I'm not even sure under AUC that they even check when a service is due but will check that it has a full service BMW history and thats it, the rest will be that its mechanically sound and throw in a years warranty or whatever is remaining. It is annoying but from the dealers point the car is fit for purpose at the time of sale.

Tim.
 
I had asked if the car was fully serviced !

I think 12 weeks remaining before a service doesn't constitute fully serviced. Indeed it was my local dealer who pointed out the little time remaining.
They said that they would have serviced properly pre delivery had I bought it from them.

It took the shine off the purchase a bit- I got a good result tho . :thumbsup:
 
I thought it right to finish what I started and conclude on this
After I emailed the dealership where I bought the car with my frustrations as to having this large bill so soon, their initial response was that BMW guidelines for AUC vehicles, is that if any work is required within 3000 miles OR 6 months, that this must be taken care of.
They then proceeded to provide the key fob reading from when they took the car in, highlighting the fact that I 'had clearly exceeded the 3000 miles required'.. however, the key reader they provided clearly stated that that the service items (Brake Fluid, Engine Oil, Air Filter Element, Spark Plugs and Microfilter) were due to expire in 10.2014 and since I bought the car end of April, this was within 6 months.
Once I pointed out that since it stated these Items were due within 6 months of me purchasing the car, which they knew about and were not disclosed to me (despite me enquiring about next due service, told 2016), then I feel like they were hidden from me with the safe bet that I would exceed the 3000 miles in these 6 months to make them liable (must be a small majority who do 6000 a year? I travel 5 miles to work and still exceed this) then they offered me a 30% contribution.
I said I would be happy to settle with a 50/50 contribution which they immediately agreed too.
I realise, by their sudden willingness to co-operate, that I maybe could have pushed harder (go to DP etc) and maybe got them to cover the whole cost, but I told myself I would have been happy with a contribution from the outset, I realise that the Brakes that need doing are not a service item and I should have been more on the ball when buying the car, so happy to draw a line under it, compromise and get the car in the shop.
Thank you for all the replies and advise, lessons definitely learnt!
 
Z4midable said:
I thought it right to finish what I started and conclude on this
After I emailed the dealership where I bought the car with my frustrations as to having this large bill so soon, their initial response was that BMW guidelines for AUC vehicles, is that if any work is required within 3000 miles OR 6 months, that this must be taken care of.
They then proceeded to provide the key fob reading from when they took the car in, highlighting the fact that I 'had clearly exceeded the 3000 miles required'.. however, the key reader they provided clearly stated that that the service items (Brake Fluid, Engine Oil, Air Filter Element, Spark Plugs and Microfilter) were due to expire in 10.2014 and since I bought the car end of April, this was within 6 months.
Once I pointed out that since it stated these Items were due within 6 months of me purchasing the car, which they knew about and were not disclosed to me (despite me enquiring about next due service, told 2016), then I feel like they were hidden from me with the safe bet that I would exceed the 3000 miles in these 6 months to make them liable (must be a small majority who do 6000 a year? I travel 5 miles to work and still exceed this) then they offered me a 30% contribution.
I said I would be happy to settle with a 50/50 contribution which they immediately agreed too.
I realise, by their sudden willingness to co-operate, that I maybe could have pushed harder (go to DP etc) and maybe got them to cover the whole cost, but I told myself I would have been happy with a contribution from the outset, I realise that the Brakes that need doing are not a service item and I should have been more on the ball when buying the car, so happy to draw a line under it, compromise and get the car in the shop.
Thank you for all the replies and advise, lessons definitely learnt!
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Well done. Pleased that you are happy and I think you have been pretty reasonable accepting the 50/50. Like you say, if you had pushed you would have probably got the lot but this would perhaps be a little unfair.

Thanks for coming back and updating the thread. :driving:
 
That's a result, it's the one you are happy with, and probably the one the dealer was hoping for - to cover their costs but not get the profit after their ommission/error/thingy.
Plus if you ever need them again you're now a reasonable sort of chap in their eyes,so assistance/favours/a bit of help with something - they are more likely to avail themselves to you.
 
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