ebay sale - have i got a leg to stand on?

J

jamie_z4

Veteran
So browsing ebay yesterday i found some Rota Grid in 18" 5x114 for £196 delivered from Demon tweeks

Thought it was a great price so i clicked buy it now with the intention to get some adapters & fit them to my daily passat.

This was yesterday morning & i proceeded to check out adapters & tyres , luckily i didn't purchase either...

Had an email off them this morning that there was 'clearly a pricing error' and that they've refunded me! Oh nice one! I thought it was too good to be true, but what if i'd bought adapters & tyres for them already? Think i've got any case to go to ebay with or is it one of those 'just take it on the chin' things :)

Cheers!

jamie
 
I think if you could prove you had ordered the other parts and they had already been delivered then you may have a case to try and recoup return postage costs for the other orders but otherwise its very difficult to prove you have suffered any quantifiable loss
 
85genius said:
I think if you could prove you had ordered the other parts and they had already been delivered then you may have a case to try and recoup return postage costs for the other orders but otherwise its very difficult to prove you have suffered any quantifiable loss
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Hmmm yes suppose. Thats what i thought - never mind.

Simon, i Just wanted to get other peoples views as someone might know something i dont in relation to consumer rights :thumbsup:
 
No idea legally but I do know that big retailers price items incorrectly from time to time, which results in lots of people rushing to buy the item.

Until the price is changed (centrally?), the items keep flying through the tills. I have heard of similar on websites, where the price is honoured for those fast enough.
 
Check the order confirmation?

http://www.telegraph.co.uk/finance/personalfinance/money-saving-tips/10602641/Price-glitches-Do-retailers-have-to-honour-pricing-mistakes.html
 
it was 24 hours ago when i purchased, literally 20 mins after listing them - need to check up on that order in relation to acceptance of their t&c's
 
No chance of getting anywhere with the wheels. You knew the price was wrong, they knew too and used the correct wording back to you.
If they had shipped the wheels you'd have a good chance of keeping at the price.

I know this well as one of my daughter's team mispriced a laptop at £19.99 not £199. They honoured 20 or show that had shipped before the error was spotted and cancelled all the other orders. Took some flak from customers trying to get them to honour it, but were fully within rights to cancel.
 
Think they sell usually for around £699 these were £197

Not quite as obvious as the example listed in the newspaper article above where a ride on lawnmower was £1699 reduced to £34.99 :lol:
 
Yeah you have to take that on the chin. Even though the pricing mistake was their fault, they're not legally bound to fulfill the order. If any retailer has previously honoured pricing errors, then that's only by their own goodwill, no legal requirement. In fact, any retailer can legally refuse to sell you anything, even at the right price.

Wife used to run an online shop and we had a couple of items priced at £0.01 that should've been priced in the hundreds. We had a load of people buying them, but as a very small home business there's no way we could afford to honour that. We had the usual inflammatory emails threatening legal action - nothing came of it.

Cheers
 
cj10jeeper said:
No chance of getting anywhere with the wheels. You knew the price was wrong, they knew too and used the correct wording back to you.
If they had shipped the wheels you'd have a good chance of keeping at the price.

I know this well as one of my daughter's team mispriced a laptop at £19.99 not £199. They honoured 20 or show that had shipped before the error was spotted and cancelled all the other orders. Took some flak from customers trying to get them to honour it, but were fully within rights to cancel.
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A bit presumptuous - for all I knew they could have been having a stock clearance in place of new arrivals - it was £200 still not £20, they weren't dead obviously underpriced like the mistake with your daughters team or the newspaper article.
 
stuartC said:
Yeah you have to take that on the chin. Even though the pricing mistake was their fault, they're not legally bound to fulfill the order. If any retailer has previously honoured pricing errors, then that's only by their own goodwill, no legal requirement. In fact, any retailer can legally refuse to sell you anything, even at the right price.

Wife used to run an online shop and we had a couple of items priced at £0.01 that should've been priced in the hundreds. We had a load of people buying them, but as a very small home business there's no way we could afford to honour that. We had the usual inflammatory emails threatening legal action - nothing came of it.

Cheers
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Yeah I'm not gonna lose any sleep over it like, would have been nice for such a large company to offer an e-voucher or suchlike for the inconvenience if i had ordered tyres etc, never mind :)
 
jamie_z4 said:
cj10jeeper said:
No chance of getting anywhere with the wheels. You knew the price was wrong, they knew too and used the correct wording back to you.
If they had shipped the wheels you'd have a good chance of keeping at the price.

I know this well as one of my daughter's team mispriced a laptop at £19.99 not £199. They honoured 20 or show that had shipped before the error was spotted and cancelled all the other orders. Took some flak from customers trying to get them to honour it, but were fully within rights to cancel.
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A bit presumptuous - for all I knew they could have been having a stock clearance in place of new arrivals - it was £200 still not £20, they weren't dead obviously underpriced like the mistake with your daughters team or the newspaper article.
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C'mon - a reasonable person would have known the price wasn't right, unless it said 'special offer', 'clearance', or similar. You even said you thought it was too good to be true.

Regardless, they had no legal obligation to you.
 
Not the same great deal but 2 years ago I got a Meguiars wheel brush from Halfords for a fiver that should have been £15.
It was priced wrong on the shelf and they just removed the rest of the stock after I paid for mine.
Not seen them for sale again and I would like another one as the handle snapped.
Still use it but it would be better with a handle.
 
jamie_z4 said:
stuartC said:
Yeah you have to take that on the chin. Even though the pricing mistake was their fault, they're not legally bound to fulfill the order... <snip>
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Yeah I'm not gonna lose any sleep over it like, would have been nice for such a large company to offer an e-voucher or suchlike for the inconvenience if i had ordered tyres etc, never mind :)
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True, would've been a nice gesture. We gave everyone who complained a £10 voucher, except the ones who were rude about it :)
 
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