Interestingly I phoned both Sytners this week (Cardiff & Newport) as I was phoning around for quotes for an oil service and brake fluid change for my Z4 Coupe....both quoted an extortionate amount for the oil service (£280....!) and both were unable to give me a quote for the brake fluid change but promised to ring me back with a quote.... Well, four days later and both dealers have failed to ring me back, so I'm glad to see they're interested in my custom. Based upon this experience I don't intend to even contemplate using them in the future.
I was ultimately planning to use them as a price yardstick against Bristol and Bath, in the end my local dealer - Bristol - managed to beat the local independent, quoting £214 for both the oil and brake fluid which I am quite happy about. Even though, this sort of behaviour and attitude does nothing for the Sytner brand, nor does it help them attract any potential business.
Cheers
Paul