Courier/shiply didn't go to plan...

[cowboyjon]

So paid almost £400 to a courier via shiply and the son of a bitch was a no show today.

No phone number, so I emailed and they responded to say they were on their way.

Hours pass, with me emailing them. Eventually I got an email at 1.20pm this afternoon saying they were 35 minutes away. That was the last communication.

So obviously I've emailed shiply (and will be on the phone to them when they open at 9am tomorrow) and contacted my bank, who said we should wait 24hrs on the off chance the courier materialises.

So all is on hold until tomorrow. I can't even book another courier just in case this useless sod turns up at some point this evening.


Rant over - lesson learned the hard way.

 

[Zedebee]

What a nightmare for you, I hope your car turns up OK. My experience of Shiply has been positive, although there must be some dodgy players out there.

 

[john-e89]

I'm afraid folk don't give two f**ks these days.... honesty, integrity and reliability have gone out of the window. This scenario is the new norm. Same goes for doing the right thing, it's a rarity now.

 

[cowboyjon]

On the bright side the actual car seller has been stellar.


Used shiply years ago with zero hassles.

To make matters worse the 'courier' sent me an email at 9pm tonight saying, "sorry, outside now".

So they have stolen my money and are now actively harrasing me. I've booked a real courier for Wednesday but yeah, this has been a bad one.

 

[Scubaregs]

Have the couriers actually got the car, did they pick it up from the seller?

 

[cowboyjon]

No, courier don't have the car - they have taken the money and run.


On the phone with Shiply this morning, they refuse to do anything. All they could give me is a contact number for the courier and they advised I try phoning them, lol. They also recommended I phone the police.

Shiply said all they could do was send them an email and if they aren't able to resolve it they MAY ban them from using Shiply.

I can't even leave this courier negative feedback on Shiply until the 17th, so they are free to steal other people's money!


So word to the wise, if you use Shiply and anything goes wrong at all, they accept absolutely no responsibility, I can't even get my deposit back at the moment thta was paid via the Shiply website.

 

[buzyg]

No, courier don't have the car - they have taken the money and run.

On the phone with Shiply this morning, they refuse to do anything. All they could give me is a contact number for the courier and they advised I try phoning them, lol. They also recommended I phone the police.

Shiply said all they could do was send them an email and if they aren't able to resolve it they MAY ban them from using Shiply.

I can't even leave this courier negative feedback on Shiply until the 17th, so they are free to steal other people's money!

So word to the wise, if you use Shiply and anything goes wrong at all, they accept absolutely no responsibility, I can't even get my deposit back at the moment thta was paid via the Shiply website.

That sounds like madness. What sort of an answer is, we may ban someone who just effectively stole £400 from one of our customers.

 

[enuff_zed]

Obviously of no use to you now, but a lesson learned for all future users. Trouble with Shiply is it's a reverse auction. Some people (not saying you) take the cheapest bid.
I would recommend carefully reading all the feedback and picking one that may be slightly more expensive but has good provenance.
Hope you get it sorted.

 

[Scubaregs]

I'd look at taking Shipley to the small claims court, your contract is with them, not with the courier.

Relatively small outlay for you, a lot of hassle for them.

 

[cowboyjon]

No, courier don't have the car - they have taken the money and run.

On the phone with Shiply this morning, they refuse to do anything. All they could give me is a contact number for the courier and they advised I try phoning them, lol. They also recommended I phone the police.

Shiply said all they could do was send them an email and if they aren't able to resolve it they MAY ban them from using Shiply.

I can't even leave this courier negative feedback on Shiply until the 17th, so they are free to steal other people's money!

So word to the wise, if you use Shiply and anything goes wrong at all, they accept absolutely no responsibility, I can't even get my deposit back at the moment thta was paid via the Shiply website.

That sounds like madness. What sort of an answer is, we may ban someone who just effectively stole £400 from one of our customers.

That's exactly what I said to Shiply - 'so I'm telling you this crook has stolen nearly £400 from me and the best you can do is give me their phone number and try phoning it? Aren't you even going to at least cut them off from your site?'

Shiply said this kind of thing happens quite often and they need to through their procedure.


Ruined my Sunday, as you can imagine and I've been on the phone to police and my bank fraud team all this morning too.

 

[buzyg]

Not used this type of services can some one, who knows, explain how it works?

I'm picking up that the couriers are freelance and pay a fee to the firm for leads. In which case the same person could be working for other couriers on deliveries and pick ups in your area.

 

[cowboyjon]

Not used this type of services can some one, who knows, explain how it works?

I'm picking up that the couriers are freelance and pay a fee to the firm for leads. In which case the same person could be working for other couriers on deliveries and pick ups in your area.

That's pretty much it mate.

 

[Zedebee]

Not used this type of services can some one, who knows, explain how it works?

I'm picking up that the couriers are freelance and pay a fee to the firm for leads. In which case the same person could be working for other couriers on deliveries and pick ups in your area.

That's pretty much it mate.

And the reason you probably would not be able to pursue Shiply in the small claims court is that your contract is with the transporter, not with Shiply. You are probably only able to recover the arrangement fee.

When I used them last month, I only paid the arrangement and a 10% deposit up front, and paid the balance when the transporter dropped off the car. If you are asked to pay 100% upfront for delivery, beware.

 

[Scubaregs]

This is from the Shipley website,

TRUST & SAFETY
Delivery companies go through a rigorous multi-stage fraud, background check and verification screening process. Our customer support team is on hand by phone and email to answer any questions.

That implies part of the service you are paying for is as stated, not sure how they can legally then say it's nothing to do with them if a courier found through their site rips you off.

 

[Zedebee]

This is from the Shipley website,

TRUST & SAFETY
Delivery companies go through a rigorous multi-stage fraud, background check and verification screening process. Our customer support team is on hand by phone and email to answer any questions.

That implies part of the service you are paying for is as stated, not sure how they can legally then say it's nothing to do with them if a courier found through their site rips you off.

I expect they would seek to rely on clause 5.1.2 of their terms and conditions which basically excludes their liability for everything.

It’s pretty repugnant behaviour, but most of the “platform” sites operate in a similar way, whereby they are only providing a facility for buyer and seller to get together and not providing any guarantee of one or the other.

 

[Scubaregs]

For the cost of a small claim and making them defend it, worth it I would say.

 

[Pondrew]

I'm afraid folk don't give two f**ks these days.... honesty, integrity and reliability have gone out of the window. This scenario is the new norm.

I have agree with this, which in turn makes me more and more sceptical and cynical of everyone; which is quite sad really.

It doesn't help with this situation, but I have had cars transported several times in the past year. I only find local companies who have a website and I can ring and discuss matters on the phone. I will only pay cash on delivery, with no deposit. I also ask them to email details of their PL/ in transit insurance just in case.

 

[cowboyjon]

I'll never use shiply again.

I have arranged a courier through an actual real life company - anyvan.com and its clear they are actual professionals and they weren't much more expensive than the shiply quotes anyway.


Anyway, it's done for me. Tons of stress and disappointment for a day and a half so I need to move on.

I'm looking forward to being able to put something positive on the forum about my new e86 at the end of the week!

 

[Retrek]

That's annoying. I've heard of some horrible experiences with shippers and this ranks right up there. For what it's worth, you do have some recourse in cases like this. I don't know the specifics, but I know a read an article somewhere on this website https://www.a1autotransport.com/ that outlines the options you have when they reneg on their stated obligations or service. If they're harassing you, I might go straight to legal counsel to resolve it.