I already posted this on bimmerfest but I thought I would post it on here also because there are alot of Canadians on here. If you are in the GTA area I would be careful using Open Road BMW in Newmarket for service as they are the dealership I am taking about in my little rant.
I was out driving my car a couple days ago and noticed that it made a really weird noise every time I hit a dip in the road. At first I thought it was the sway bars making the noise so I took off the bushings and greased them but to after driving the car again the noise was still there. Next I remembered the posts about the broken motor mount bolts so I decided to check those out and lone behold the passenger side mount was missing a bolt. Knowing what the problem was I called the dealer and made an appointment this morning. When I went in there this morning I explained to the SA exactly what bolt was missing and on which mount. So after not getting a call all day updating me on the progress of my car I finally called the dealer and check the progress of my car. To my surprise the SA informs me that they couldn't find any bolts missing and that it is actually a heat shield rubbing and it must have been something I have done so it will not be covered under warranty. At this point I was about to blow up and tell him that the reason the heat shield is rubbing is because the engine is hanging down on the one corner due to the missing bolt. Instead of losing my cool I asked the SA if they had checked the passenger side engine mount. He then tells me that there two head checks and a BMW Master tech checked it and could not find any problem nor a missing bolt on the engine mount. On top of this he even says that he checked it him self and there is no missing bolt! Luckily I decided to take a picture of the missing bolt before I took the car in for service this morning so I sent him the picture. When I called him back he was speechless and told me he doesn't know how they could have missed that. To which I told them there was no way they could have checked the mount which is disappointing considering I told him exactly what to check. Now it is really scaring me letting them do the work on my car... if there master tech can not find a problem as obvious as this then how will there repair work be? This is the first time I have ever had my car worked on by anybody other then my tech at my local dealership which I have a long relationship. Due to the fact that I am at school for the summer I had no other choice but to use a different dealership. I am def going to double check the work when I get the car back!
Here is a picture of the offending engine mount bolt...
I was out driving my car a couple days ago and noticed that it made a really weird noise every time I hit a dip in the road. At first I thought it was the sway bars making the noise so I took off the bushings and greased them but to after driving the car again the noise was still there. Next I remembered the posts about the broken motor mount bolts so I decided to check those out and lone behold the passenger side mount was missing a bolt. Knowing what the problem was I called the dealer and made an appointment this morning. When I went in there this morning I explained to the SA exactly what bolt was missing and on which mount. So after not getting a call all day updating me on the progress of my car I finally called the dealer and check the progress of my car. To my surprise the SA informs me that they couldn't find any bolts missing and that it is actually a heat shield rubbing and it must have been something I have done so it will not be covered under warranty. At this point I was about to blow up and tell him that the reason the heat shield is rubbing is because the engine is hanging down on the one corner due to the missing bolt. Instead of losing my cool I asked the SA if they had checked the passenger side engine mount. He then tells me that there two head checks and a BMW Master tech checked it and could not find any problem nor a missing bolt on the engine mount. On top of this he even says that he checked it him self and there is no missing bolt! Luckily I decided to take a picture of the missing bolt before I took the car in for service this morning so I sent him the picture. When I called him back he was speechless and told me he doesn't know how they could have missed that. To which I told them there was no way they could have checked the mount which is disappointing considering I told him exactly what to check. Now it is really scaring me letting them do the work on my car... if there master tech can not find a problem as obvious as this then how will there repair work be? This is the first time I have ever had my car worked on by anybody other then my tech at my local dealership which I have a long relationship. Due to the fact that I am at school for the summer I had no other choice but to use a different dealership. I am def going to double check the work when I get the car back!
Here is a picture of the offending engine mount bolt...
Open Road gave it to me deep, hard and without lube on the Z4MC transaction. In addition; the three times I had my last BMW in for Oil Service I received greased floor mats each time in addition to a large scratch on the hood the final time. Their sales people are condescending A-HOLES!
