BMW tech crashed my car! What would you do?

[Johnh1976]

Hi all,

My 14 plate with 15k miles is going in to Cooper BMW tomorrow as I have the whine in reverse. Will be interesting to see what they say. I'll keep everybody posted.

Update.
Took my car in and also asked them to repair a very small car park dent behind the drivers door. Courtesy car was a mini clubman diesel which has to be one of the ugliest cars around!
In the afternoon I got the expected call from the dealer. Except he was apologising to me saying their tech had scraped an alloy which will need replacing along with some suspension. Obviously BMW will repair to their standard and will repair the dent for free.
I said to him i wasn't to fussed and accidents happen, as long as they give me a BMW to replace the M135i I'm okay. But then I get thinking how did he manage to damage the wheel? Thoughts of a young tech guy thrashing around in my car started entering my head.
Anyhow, they have given me a 220d convertible manual which is okay but not a patch on my M135i. The service guy expects I'll be without the car for over a week.


So although I'm getting the dent repaired for free which was a smart repair worth probably £100 maybe I'm being to soft? What would everybody demand if it happened to them?
I probably should have demanded to see the car!

 

[Ewazix]

You seem remarkably cool about it all TBH, Id wanted to see the damage and charbroil the tech as to how it happened. The wheel is explainable (but still bloody annoying) but buffed suspension takes a bit more creativity, presumably just moving it around the compound?

 

[Z4M-2006]

Think we have all scraped a wheel from time to time,but damaging the suspension takes a fair whack...

I wouldnt be happy at all....

The £30 for the dent repair is a piss take in the way of "BMW making the situation right"...

I would be at the dealers to see the extent of the damage asap......

 

[Johnh1976]

Yes I surprised myself how laid back I was to be honest. It's only since I got home and spoke to a few people about it that I realise I may have slipped up!
I mean a scuffed alloy fair enough but suspension as well means he or she has lost control which means they would have been seriously flooring it! and without seeing the car how do I know that's all they have done.
Guess hindsight is a wonderful thing. What I do know is that I will check it thoroughly on return.
What I can say is the 220d is not a patch on the Z4

 

[Pastry]

I would be straight down there in the morning to inspect it and see if your'e getting the full story and find out the circumstances of the 'accident'. My Zed is in the garage this week and they've lent be a 420d convertible, trust me you've struck lucky with a 220d

 

[cj10jeeper]

I would be straight down there in the morning to inspect it and see if your'e getting the full story and find out the circumstances of the 'accident'. My Zed is in the garage this week and they've lent be a 420d convertible, trust me you've struck lucky with a 220d

That's what I'd do to put my mind at rest as to what the damage was and how caused. I'd want a new wheel and tyre (internal damage) and if the opposite is worn a matched pair.

End of the day through accidents happen and 5mph could damage a piece of suspension.

 

[Johnh1976]

Quite honestly Im embarrassed to put the roof down and be seen :? It doesn't do it for me I'm afraid.
It's a good point about the tyres, internal damage could be an issue!

 

[Nictrix]

Maybe they were doing a Gas Monkey Garage burnout in the carpark and hit a kerb

 

[Chris_D]

Hi all,

My 14 plate with 15k miles is going in to Cooper BMW tomorrow as I have the whine in reverse. Will be interesting to see what they say. I'll keep everybody posted.

Update.
Took my car in and also asked them to repair a very small car park dent behind the drivers door. Courtesy car was a mini clubman diesel which has to be one of the ugliest cars around!
In the afternoon I got the expected call from the dealer. Except he was apologising to me saying their tech had scraped an alloy which will need replacing along with some suspension. Obviously BMW will repair to their standard and will repair the dent for free.
I said to him i wasn't to fussed and accidents happen, as long as they give me a BMW to replace the M135i I'm okay. But then I get thinking how did he manage to damage the wheel? Thoughts of a young tech guy thrashing around in my car started entering my head.
Anyhow, they have given me a 220d convertible manual which is okay but not a patch on my M135i. The service guy expects I'll be without the car for over a week.

Y
So although I'm getting the dent repaired for free which was a smart repair worth probably £100 maybe I'm being to soft? What would everybody demand if it happened to them?
I probably should have demanded to see the car!

Sorry to hear mate. But sounds like a case of 'foulplay downplay' to me tbh.

Replacing any suspension component does indeed sound like its taken a bit of a whack or at least there has been a high enough impact load force applied to whichever suspension component to warrant damage and necessary replacement.

'Scraped alloy' to me translates as 'buckled alloy' demand to see the damage for yourself, also the damage to suspension.
Risidual damage could also have taken place if the whack was severe enough, in the form of associated components, fixings and fasteners. Even chassis damage could ensue from a severe enough whack.

I'd have been down there like a shot to see for myself. Don't want to scare you but this is your property for which the dealer may well be trying to downplay the damage over. Get down there and takea butchers.

 

[Sae]

Sounds like the tech has gone sideways into pavement kerb, I would be checking it out and ask to speak to the technician.

That's really s**t though you expect the dealers to be careful at all times, accidents happen, but doing a ferris bueller is definitely not cricket (

Hope it's not serious.

 

[Johnh1976]

I'm going to see it tomorrow after thinking of Ferris Bueller! Top film by the way

 

[Johnh1976]

Well here is the damage!

 

[Smartbear]

Christ, that's had a bit more than a simple curbing-it's taken a fair bit of force to do that :thumbsdown:
Poor show from the dealer that's taking "care" of your car!
Rob

 

[Pastry]

WTF That's naughty. Looks like someone's lost the arse end an hit the kerb hard, I'd be fuming :thumbsdown:

 

[jan_tekin]

Shocking

 

[stuartinzg]

WTF That's naughty. Looks like someone's lost the arse end an hit the kerb hard, I'd be fuming :thumbsdown:

+1, that is NOT kerb rash. Same thing happened to my dad in his 944 S2. He was a bit of a pleb on a concrete road (only doing 20mph mind you), backend out around a 90 degree corner, hit the kerb, same damage as this - tyre/wheel/suspension.

 

[GreyZed]

Was it being driven when the damage occured or has it slipped of a ramp in the workshop?

 

[wegras]

tyre/wheel/suspension.

If on road what about damage to drive system ? from shock

 

[Machine monkey]

That dose look like someone has been having some skidding sideways fun in your car!! And got it wrong!!

I would be very unimpressed!! Especially as they have as it sounds down played things. Unles it did happen in the workshop. That's been done whilst someone is driving your car how they should not have been. I would demand they plug it in and see if TC was on or off?!, I am sure they could tell if it was your fault!!

 

[EdButler]

Jeez I'd be going crazy with them. Tech has basically been ragging it and lost the back end. You also want 2 new matched tyres due to the damage and a free service I'd say.

You need to watch out as an impact like that can also cause damage to the differential and gearbox. If the warranty is nearly over, I'd want something in writing saying that they'd extend the warranty in the drivetrain too... Unbelievable.