BMW Sytner Birmingham - Appauling Service

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alexman

Member
Well where to start...

They appeared to have dented and scratched my car on 2 separate occasions. The service people have been rude - the service manager (!) seemed to suggest I was lying when I found a scratch after they'd fixed the dent. My experiences left me feeling very disappointed. I felt I had to take my car elsewhere to another Sytner garage for its recent service who were excellent. A symptom of poor management perhaps??
 
Good to know... Though I aint likely to ever go there :P

Write a letter to the manager of the place, and send a copy to the head of customer relations for BMW, and send a copy to Herr BMW, and send a copy to god. People deserve to know how crap their customer service is nowadays, and telling their superiours always gets them shaking in their boots :lol:
 
Had my brake fluid change done there, and the pedal was softer after the change than before. Waited a couple of weeks to see if it would settle down, but it didn't so did another bleed myself to get it back to how it was/should be.

I don't believe the service departments care about doing the job right anymore, and are simply trying to get as many cars through the workshop as possible. I'm guessing a fair few of those who praise their local dealer don't know their boot from the bonnet and take the service department's word for everything.
 
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