New Years Day.
Tire smacks a pothole not too hard but sensor light comes on. I don't know it but the tire is sliced. My fault but at least the wheel isn't cracked.
Can of fix a flats pour out through the lip where the tire was sliced.
Newark, NJ 10pm
Used BMW Assist to call BMW Roadside Assistance. They tell me an hour and a half.
An hour and a half later I call to hear BMW Roadside had a techinical error and they never transferred my location to the tow truck. :x
Sorry sir, it will be another 45 mintutes. Middle of downtown Newark, NJ. No worries, safest place on earth at 2am.
Flatbed comes to take the truck to nearest dealership. Car is not delivered to dealership until 11am. They close at 4pm and dealership doesn't call me until 3pm to tell me the tire is out of stock and they won't have it instock until Monday morning. OK, can I have a loner car? Sorry sir, we are all out. Ummm. There are at least four outside but maybe they need repairs. Wonder if I would have received the same answer had I purchased my car from this dealer?
BMW Service :thumbsdown: :thumbsdown: :thumbsdown: :thumbsdown: :thumbsdown:
Love the car but Lexus has better customer service.
Tire smacks a pothole not too hard but sensor light comes on. I don't know it but the tire is sliced. My fault but at least the wheel isn't cracked.
Can of fix a flats pour out through the lip where the tire was sliced.
Newark, NJ 10pm
Used BMW Assist to call BMW Roadside Assistance. They tell me an hour and a half.
An hour and a half later I call to hear BMW Roadside had a techinical error and they never transferred my location to the tow truck. :x
Sorry sir, it will be another 45 mintutes. Middle of downtown Newark, NJ. No worries, safest place on earth at 2am.
Flatbed comes to take the truck to nearest dealership. Car is not delivered to dealership until 11am. They close at 4pm and dealership doesn't call me until 3pm to tell me the tire is out of stock and they won't have it instock until Monday morning. OK, can I have a loner car? Sorry sir, we are all out. Ummm. There are at least four outside but maybe they need repairs. Wonder if I would have received the same answer had I purchased my car from this dealer?
BMW Service :thumbsdown: :thumbsdown: :thumbsdown: :thumbsdown: :thumbsdown:
Love the car but Lexus has better customer service.
