Base System Device! Help

[Nova2k7]

OK so in my windows device manager im having some real problems! i did some work yesterday on a clients vehicle and took loads of before and after pictures! got home and plugged the camera into the laptop and switched on the camera but nothing happened! the laptop wont pick up that the camera has even been turned on! plug the camera into another USB port and all i get is device not recognized! ive tried everything but i cant get the laptop to pick up the camera correctly.

no problem i thought ill just take the SD card out and put in the SD card reader, the only issue is when i drag the pictures from the card onto the desktop they end up looking all distorted and corrupt!

now i have checked the device manager and i have a problem with the Base System Device. been on the sony website and re installed the driver 3+ times but still nothing!!

Anyone got any ideas how i can get these pictures of my dam camera!?

 

[Stuart Truman]

Delete the device from device manager, uninstall all the relevant software drivers (which might mean uninstalling the camera's application so make sure you have the original disks, serial numbers etc) power off and on again, reinstall the application/drivers (before connecting the camera) then, depending upon the install guide, either reboot then attach the camera, or attach the camera when it tells you to.

If you're getting distorted pics it could be the file format isn't being properly handled (shooting in RAW?)

A quick and dirty check is to install Google Picasa as it has a great set of supported image file formats.

 

[Nova2k7]

Delete the device from device manager, uninstall all the relevant software drivers (which might mean uninstalling the camera's application so make sure you have the original disks, serial numbers etc) power off and on again, reinstall the application/drivers (before connecting the camera) then, depending upon the install guide, either reboot then attach the camera, or attach the camera when it tells you to.

If you're getting distorted pics it could be the file format isn't being properly handled (shooting in RAW?)

A quick and dirty check is to install Google Picasa as it has a great set of supported image file formats.

ive tried uninstalling the device from device manager and tried putting everything bad on but still the same issue! im unsure what format the pictures are tbh they few that i did manage to drag across without being corrupt say JPEG

 

[Stuart Truman]

If they say JPEG then they should be working. Do files already on the PC show up ok?

If you delete from device manager the old drivers aren't necessarily uninstalled. It's worth doing that step so that when you reinstall it doesn't see files already there and leave them. Likewise settings in the registry may be untouched when you need them reset.

When doing a complete reinstall of a package I often also run ccleaner after uninstalling to tidy up the registry before reinstalling.

 

[Nova2k7]

If they say JPEG then they should be working. Do files already on the PC show up ok?

If you delete from device manager the old drivers aren't necessarily uninstalled. It's worth doing that step so that when you reinstall it doesn't see files already there and leave them. Likewise settings in the registry may be untouched when you need them reset.

When doing a complete reinstall of a package I often also run ccleaner after uninstalling to tidy up the registry before reinstalling.

well ive tried uninstalling them and running Ccleaner and still the same ;-(