AUC wheel refurb- are my expectations unreasonable?

AlZ4M

Member
I've had my Z4M Coupe just over a week now- the car itself is great but I as is customary for my new cars I did a full detail today and the state of the wheels has annoyed me a touch and I just wonder if I am just being too finicky.

When I looked at the wheels in the showroom there were a few blisters so a refurb on all four was agreed. Upon cleaning it today I can see that it seems that:

1. The wheels weren't removed from the car for at least one of the stages of the process as there is silver overspray between the disc itself and the wheels.
2. There's some dust or similar beneath the wheel paint on one of the wheels.
3. The rear dish of the wheels is somewhat exposed on the M and there is dirt that I'm never going to be able to remove because it seems to have been lacquered over- and it's quite a lot, like they taped up the inside of the wheel and then left the glue residue and then lacquered over the top.

Other niggles are that the satnav is showing 4-1/71 and it was agreed it would be updated to the latest firmware, a small ding in the front wing (it really is very small) was not repaired as promised and I didn't get my 'oil bag' which I had to pay for on top of the purchase price.

Awesome car though- just these small issues have taken the shine off what apparently is a premium service and prep. Am I being unreasonable to ask for them to be done again?
 
Having a pal on sales at a main dealer & also having used the company they use for paintwork & wheel refurb all i can say is i wouldn't again 8)
Its basically a blowover to make a customer happy as he drives away his new purchase , The wheels do not leave the car nor do the tyres .
Its basically a rubdown ,paintover & lacquer done in 20mins a wheel :wink:
 
Thanks, the car was delivered so until today (a week later) I had no need to think there was any problem other than I needed to get busy with the wheel cleaner. Other than point 3 I would probably just suck it up but with the dirt and grime in the lacquer I'm never going to be able to get them to a decent finish. Oh well, I'll see what the dealer says in the morning.
 
AlZ4M said:
Thanks, the car was delivered so until today (a week later) I had no need to think there was any problem other than I needed to get busy with the wheel cleaner. Other than point 3 I would probably just suck it up but with the dirt and grime in the lacquer I'm never going to be able to get them to a decent finish. Oh well, I'll see what the dealer says in the morning.

Bummer , they must have missed the rubdown bit :(
 
Yeah, real shame they did as I would rather have had them with a couple of tiny bubbles in the finish as they were went I first viewed it!
 
Best reason u bought an AUC - comeback- you are well within ur rights to go back and get all this done as it should have been done regardless of the fact you asked them to do it. You have an even stronger case as you have asked for them done pre purchase. Don't be soft with them and get these done as you will only end up paying for it yourself in the future as they will always bug you.
 
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