Second time I have had a to take my car to BMW and not an indy and once again they tried to rip me off.
Roof motor went on my 55 plate 3.0 so I saw on another thread that a forum member was quoted £590 all in from BMW Vines so I called them for a quote and they matched it. I then called BMW Styner High Wycombe as it was closer and they quoted a lot more but did say if I email them the other quote they will price match it. Send them the quote, they price matched so booked the car in for 4 days later as that was the earliest slot they had.
Dropped the car off at 8.30am they didn't have any BMW's or Mini's to loan me so they called Enterprise Cars and they turned up with a Peaugot 107!!!... Thought its only for a day so paid for the job in cash and left.
I was on my way back at 5pm to collect the car an got a call to say the car isn't ready. I said what do you mean not ready as you have had it all day for a job that was booked in advance and the job doesn't take all day. He then told me to be honest the job hasn't even been started. Kept my cool and said ok you are doing the job cheap so make sure it is done the following day. He said it will be and said they will also valet the car for free.
As I work in London, the next day I took a half day off work and whilst I was on the train back to Hertforshire to collect the rental and then pick up my car, I got a call to tell me the car still isn't ready. This time I freaked and said why not? He said that they had a lot of work in so it has not been finished. Told him not good enough as I am paying for their time which had been booked in advance and now I have taken a half day off work to collect the car and will have to take another half day tomorrow to collect again. They called back later to say they will take a further £120 off the bill and the car will definably be ready the next day.
The saga doesn't stop there...
The next day I get a call to say the weather strips on the car are perished so need to be replaced and also some of the cables are corroded and need to be replaced and that will cost an extra £180! The cabling I can understand but when I asked for the price to be broken down he said the cables are £4.00 each and there are two that are needed and the labour to fit them is £95 and the end caps are £40.50 each.
The cabling may have needed changing but when I question £95 labour he said that is what the charge is so I thought I'm getting the job done cheap so take that off what you owe me but explain how the weather seal can be perished? He then came back to say they are not perished but damaged and do I know what part he is talking about? I said yes I do know what part you are talking about (the rubber caps at the top of the door) and the only way they can be damage is if they were ripped off so I want to speak with the workshop manager.
The workshop manager then called to apologise for them telling me the part is damaged as it is not damaged, however it will need to be replaced as it will not fit back correctly so the top part will not be weather tight. I asked for his email address and emailed him over the removal and refit pictorial from Shipkiller's site and called him back asking him to look at the picture on the last page and is it the two bits of double sided tape on the rubber seal that he is talking about.
To my amazement he replied yes but they have not got the correct double sided tape so in order to finish the job they will need to put on new rubber seals which come with their own double sided tape attached...WTF!!!
So basically I said what your telling me is as you do not have double sided tape in the workshop or as you stated "the tape we have supplied by BMW is too thick", you want to charge me and extra £81.00 for parts I don't need!!!
Cut a long story short - I gave the manager a peace of my mind when collecting the car in front of other customers for attempting to rip me off and then I even had to do my own valet the next day as the job they did was rubbish.
(I used Meguires Clay Bar and Ultimate Liquid Wax)
And that was my latest episode with a BMW Stealer.
Roof motor went on my 55 plate 3.0 so I saw on another thread that a forum member was quoted £590 all in from BMW Vines so I called them for a quote and they matched it. I then called BMW Styner High Wycombe as it was closer and they quoted a lot more but did say if I email them the other quote they will price match it. Send them the quote, they price matched so booked the car in for 4 days later as that was the earliest slot they had.
Dropped the car off at 8.30am they didn't have any BMW's or Mini's to loan me so they called Enterprise Cars and they turned up with a Peaugot 107!!!... Thought its only for a day so paid for the job in cash and left.
I was on my way back at 5pm to collect the car an got a call to say the car isn't ready. I said what do you mean not ready as you have had it all day for a job that was booked in advance and the job doesn't take all day. He then told me to be honest the job hasn't even been started. Kept my cool and said ok you are doing the job cheap so make sure it is done the following day. He said it will be and said they will also valet the car for free.
As I work in London, the next day I took a half day off work and whilst I was on the train back to Hertforshire to collect the rental and then pick up my car, I got a call to tell me the car still isn't ready. This time I freaked and said why not? He said that they had a lot of work in so it has not been finished. Told him not good enough as I am paying for their time which had been booked in advance and now I have taken a half day off work to collect the car and will have to take another half day tomorrow to collect again. They called back later to say they will take a further £120 off the bill and the car will definably be ready the next day.
The saga doesn't stop there...
The next day I get a call to say the weather strips on the car are perished so need to be replaced and also some of the cables are corroded and need to be replaced and that will cost an extra £180! The cabling I can understand but when I asked for the price to be broken down he said the cables are £4.00 each and there are two that are needed and the labour to fit them is £95 and the end caps are £40.50 each.
The cabling may have needed changing but when I question £95 labour he said that is what the charge is so I thought I'm getting the job done cheap so take that off what you owe me but explain how the weather seal can be perished? He then came back to say they are not perished but damaged and do I know what part he is talking about? I said yes I do know what part you are talking about (the rubber caps at the top of the door) and the only way they can be damage is if they were ripped off so I want to speak with the workshop manager.
The workshop manager then called to apologise for them telling me the part is damaged as it is not damaged, however it will need to be replaced as it will not fit back correctly so the top part will not be weather tight. I asked for his email address and emailed him over the removal and refit pictorial from Shipkiller's site and called him back asking him to look at the picture on the last page and is it the two bits of double sided tape on the rubber seal that he is talking about.
To my amazement he replied yes but they have not got the correct double sided tape so in order to finish the job they will need to put on new rubber seals which come with their own double sided tape attached...WTF!!!
So basically I said what your telling me is as you do not have double sided tape in the workshop or as you stated "the tape we have supplied by BMW is too thick", you want to charge me and extra £81.00 for parts I don't need!!!
Cut a long story short - I gave the manager a peace of my mind when collecting the car in front of other customers for attempting to rip me off and then I even had to do my own valet the next day as the job they did was rubbish.
(I used Meguires Clay Bar and Ultimate Liquid Wax)
And that was my latest episode with a BMW Stealer.
