Mister T said:
You'd have the same warranty as if you'd bought them in the UK, you'd just have to deal with the seller in Germany to sort it out.
Technically speaking you would have a warranty as a German customer with Eibach Germany and Thyssenkrup Bilstein Germany, however these warranties are dealt with through the dealers, not through the manufacturer, and from our experience with customers who've bought from these dealers, They are not forthcoming when it comes to warranties.
sk93 said:
That's a bit harsh considering Eibach UK is free to transfer stock between UK and EU parts of its company for free right?
:thumbsdown:
Either way, I'm pretty sure a phone call to Eibach HQ would likely solve any "grey import" warranty issues.
The same way as if I bought it whilst living in Germany, then moved to Spain..
Maybe the UK subsideries should take a better look at why people are buying from elsewhere in the EU, and adjust their prices accordingly
If you bought a Fridge Freezer from Comet in Spain, Then brought it home to the UK and something went wrong, You would have no Warranty with Comet in the UK (purely as an example...) nor would you have a warranty with the UK Distributor of that brand of product.
It's the same for many products the world over!
With regards the pricing - Unfortunately it's not that simple. Retail customers genuinely have absolutely no idea what profit is made in Aftermarket car parts these days and people seem to be under the assumption that it's a licence to print money! It most certainly isn't.
We're only given a relatively small discount on the majority of products and to put it bluntly, as an Eibach UK Dealer, I can buy Eibach springs grey import through eBay cheaper than I can buy them as their biggest VAG UK Dealer through Eibach UK.
The same applies with Bilstein, H&R etc.
You also need to be aware of 'Minimum advertised pricing rules' (MAP for short) where most brands these days (Including Eibach, Milltek, Bilstein, Forge, KW, Tarox etc) are running MAP pricing which in some instances only allowed retailers to advertise a maximum of 10% below the retail, or in the case of Eibach, Forge, KW and Tarox, the Retail price has to be adhered to, otherwise dealers who are actively advertising a discount get their Profit margin and discount rate dropped!
UK Businesses are losing out massively and the economy will soon take a downturn where the pound becomes worth less and less the more it continues (as it's not only the aftermarket auto trade which is suffering from this same thing).
It's all completely f**ked if you ask me, but there's an insight into the modified cars industry for you all.
The difference is, If you go to a Genuine established UK dealer, You will pay a fair price (always worth ringing up and asking if any discount can be had), you will receive good service and you most certainly won't be fobbed off if you have any issues!
With regards to Eibach UK / Eibach Germany transfering stock for free, whoever has told you that, it's utter crap!
Eibach UK are an independent business the same as all other distributors of larger brands. Yes they are managed from the Top via Eibach HQ in Germany, but their business has it's own money and has to pay for it's stock, the shipping of the stock and it's overheads the same way any Distributor or Reseller has to.