Water pump DMA fault

B21 · Post by **B21** » Wed Oct 12, 2022 7:15 pm

Chippie wrote: ↑Wed Oct 12, 2022 7:13 pm
B21 wrote: ↑Wed Oct 12, 2022 12:53 pm
Whose make and part number may I ask for the pump?
2A61642D-689E-43BC-84B9-E7E065719284.jpeg

Pierburg @ £282.24

Oh buggar..thats the exact one i've fitted!

Chippie · Post by **Chippie** » Wed Oct 12, 2022 8:52 pm

Fingers crossed it will have been a one off.

Chippie · Post by **Chippie** » Tue Nov 15, 2022 1:45 pm

Quick update on this,
I had to fill in a warranty claim for the replacement pump,
They wanted to know if the pump was fitted by a garage or myself, and if I was claiming for the fitting costs, because my son did it they wanted copies of his qualifications, I got the feeling if I’d done it myself it would have been a lot harder getting a replacement, fortunately they approved the claim and a new pump arrived about a week later, now just waiting while he has time to swap them over again.
Just be aware that fitting items from AUTODOC yourself could invalidate the guarantee.

B21 · Post by **B21** » Tue Nov 15, 2022 2:05 pm

Chippie wrote: ↑Tue Nov 15, 2022 1:45 pm Quick update on this,
I had to fill in a warranty claim for the replacement pump,
They wanted to know if the pump was fitted by a garage or myself, and if I was claiming for the fitting costs, because my son did it they wanted copies of his qualifications, I got the feeling if I’d done it myself it would have been a lot harder getting a replacement, fortunately they approved the claim and a new pump arrived about a week later, now just waiting while he has time to swap them over again.
Just be aware that fitting items from AUTODOC yourself could invalidate the guarantee.

Thanks for the update..had a similar issue with Autodoc with some Hella N54 ignition coils that would auto eject off the spark plugs..

I guess if you didn't claim fitting costs then being a 'hobby' mechanic should not, in itself, preclude servicing the warranty claim for parts only?

Chippie · Post by **Chippie** » Tue Nov 15, 2022 5:46 pm

B21 wrote: ↑Tue Nov 15, 2022 2:05 pm
Chippie wrote: ↑Tue Nov 15, 2022 1:45 pm Quick update on this,
I had to fill in a warranty claim for the replacement pump,
They wanted to know if the pump was fitted by a garage or myself, and if I was claiming for the fitting costs, because my son did it they wanted copies of his qualifications, I got the feeling if I’d done it myself it would have been a lot harder getting a replacement, fortunately they approved the claim and a new pump arrived about a week later, now just waiting while he has time to swap them over again.
Just be aware that fitting items from AUTODOC yourself could invalidate the guarantee.
Thanks for the update..had a similar issue with Autodoc with some Hella N54 ignition coils that would auto eject off the spark plugs..

I guess if you didn't claim fitting costs then being a 'hobby' mechanic should not, in itself, preclude servicing the warranty claim for parts only?

I got the feeling they were more concerned that a part could be incorrectly fitted causing it to fail.

B21 · Post by **B21** » Tue Nov 15, 2022 6:20 pm

I guess so..I'll bear it mind..my parts are all fitted by 'Caledonian Aerospace'

Smartbear · Post by **Smartbear** » Tue Nov 15, 2022 6:59 pm

Chippie wrote: ↑Tue Nov 15, 2022 1:45 pm Quick update on this,
I had to fill in a warranty claim for the replacement pump,
They wanted to know if the pump was fitted by a garage or myself, and if I was claiming for the fitting costs, because my son did it they wanted copies of his qualifications, I got the feeling if I’d done it myself it would have been a lot harder getting a replacement, fortunately they approved the claim and a new pump arrived about a week later, now just waiting while he has time to swap them over again.
Just be aware that fitting items from AUTODOC yourself could invalidate the guarantee.

I purchased a Bosch lambda sensor from Autodoc to our Yeti a few months back, it didn’t work out of the box

Rob

B21 · Post by **B21** » Tue Nov 15, 2022 7:10 pm

Smartbear wrote: ↑Tue Nov 15, 2022 6:59 pm
Chippie wrote: ↑Tue Nov 15, 2022 1:45 pm Quick update on this,
I had to fill in a warranty claim for the replacement pump,
They wanted to know if the pump was fitted by a garage or myself, and if I was claiming for the fitting costs, because my son did it they wanted copies of his qualifications, I got the feeling if I’d done it myself it would have been a lot harder getting a replacement, fortunately they approved the claim and a new pump arrived about a week later, now just waiting while he has time to swap them over again.
Just be aware that fitting items from AUTODOC yourself could invalidate the guarantee.
I purchased a Bosch lambda sensor from Autodoc to our Yeti a few months back, it didn’t work out of the box
Rob

I had a VEMO sensor from Autodoc that was DoD..they paid out on that one without any query…

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