Oh dear. Multiple errors.

ori · Post by **ori** » Mon Jul 25, 2022 5:38 pm

Well, not so much as a phone call from
BMW. I guess they haven’t had a chance to look at the car.
From my understanding, they have to fix the car within 48 hours or the dealership starts paying for the hire car.

As a side note. Enterprise tried to get me to sign an excess waiver for £30 a day! Cheeky sods. The worrying part about it, they just said sign here without even trying to explain…..I said no…..I have excess cover anyway through Amex and even if I didn’t……£30 a day for £150 excess cover is crazy!

Scubaregs · Post by **Scubaregs** » Mon Jul 25, 2022 5:40 pm

Car is under warranty, you shouldn’t be paying anything at all.

Russ Z4 · Post by **Russ Z4** » Mon Jul 25, 2022 6:01 pm

ori wrote: ↑Mon Jul 25, 2022 5:38 pm Well, not so much as a phone call from BMW.

I fully empathise. The thing is, whether or not they have looked at the car or not, a phone call should be the bare minimum.

"Me waiting for that phonecall from BMW"

I fail to understand how so many companies get these basics so wrong.

Also, keep your ears pricked up for the word "sorry". I am 99.9% certain that BMW employees have it drummed into them to never apologise for anything, even if it's the one word that could help move things in the right direction.

Just because you are unlikely to hear it.

"Hey Ori, I'm so sorry that this has happened to your BMW. I personally can't do anything to fix it - but rest assured that I'm going to make sure that this is priority to get fixed. No new car should do this and I can fully appreciate that you must be gutted. What I want you to know though, is that I am going to keep you updated and if you need to give me a shout at any time, you know where I am. Just ask to be put through to me - or send me an email. Again, this is totally not acceptable, I'm really sorry - and we will get you back in your car just as quick as we can, making sure everything on it is working as it should."

Russ Z4 · Post by **Russ Z4** » Mon Jul 25, 2022 6:01 pm

Scubaregs wrote: ↑Mon Jul 25, 2022 5:40 pm Car is under warranty, you shouldn’t be paying anything at all.

Ask them for a Cayman.

Scubaregs · Post by **Scubaregs** » Mon Jul 25, 2022 6:06 pm

Russ Z4 wrote: ↑Mon Jul 25, 2022 6:01 pm
Scubaregs wrote: ↑Mon Jul 25, 2022 5:40 pm Car is under warranty, you shouldn’t be paying anything at all.
Ask them for a Cayman.

When my 718 was in for a service I got a Cayenne, when it was in for warranty work I got a Macan.

Russ Z4 · Post by **Russ Z4** » Mon Jul 25, 2022 6:12 pm

Scubaregs wrote: ↑Mon Jul 25, 2022 6:06 pm
Russ Z4 wrote: ↑Mon Jul 25, 2022 6:01 pm
Scubaregs wrote: ↑Mon Jul 25, 2022 5:40 pm Car is under warranty, you shouldn’t be paying anything at all.
Ask them for a Cayman.
When my 718 was in for a service I got a Cayenne, when it was in for warranty work I got a Macan.

911 next time then.

Scubaregs · Post by **Scubaregs** » Mon Jul 25, 2022 6:19 pm

Russ Z4 wrote: ↑Mon Jul 25, 2022 6:12 pm
Scubaregs wrote: ↑Mon Jul 25, 2022 6:06 pm
Russ Z4 wrote: ↑Mon Jul 25, 2022 6:01 pm

Ask them for a Cayman.
When my 718 was in for a service I got a Cayenne, when it was in for warranty work I got a Macan.
911 next time then.

I doubt it 718 is sold.

My service inclusive plan for my G29 30i was £30 more than the minor service I had on the 718.

ori · Post by **ori** » Mon Jul 25, 2022 6:55 pm

I agree that keeping a customer informed is 90% of customer satisfaction and I can’t believe how many main dealers get that wrong.

Small update. While the main error code was cleared on my car earlier today, it’s back on the app now so obviously they had hoped for a quick reset and send me on my way and that hasn’t worked.

Let’s see what they say tomorrow.

Obs-Com · Post by **Obs-Com** » Mon Jul 25, 2022 9:35 pm

Ori. How old is your car? Are you on an extended warranty or still within 3 years from new??

ori · Post by **ori** » Mon Jul 25, 2022 10:23 pm

Obs-Com wrote: ↑Mon Jul 25, 2022 9:35 pm Ori. How old is your car? Are you on an extended warranty or still within 3 years from new??

Car is 6 months old.

ori · Post by **ori** » Tue Jul 26, 2022 9:03 am

Looking at the app this morning, the car is being worked on. Bonnet is open

Hopefully find out today what’s wrong with it.

Russ Z4 · Post by **Russ Z4** » Tue Jul 26, 2022 9:42 am

That’s progress…
Unless they’ve just opened the bonnet and walked away!
Hopefully you’ll get some good news later this afternoon!

Schaef · Post by **Schaef** » Tue Jul 26, 2022 11:00 am

I hope they give a call fast with good news.

I must say that here in the Netherlands the service of the BMW dealer is good and they inform you neatly about the condition of your car.
At least that was the case when I brought the E46 M3 to them.
I'll have to wait and see with the Z4 but that will be fine.
It is a premium brand so I think they let them act accordingly.

Russ Z4 · Post by **Russ Z4** » Tue Jul 26, 2022 11:18 am

Schaef wrote: ↑Tue Jul 26, 2022 11:00 am It is a premium brand so I think they let them act accordingly.

* biting my tongue *

sars · Post by **sars** » Tue Jul 26, 2022 11:43 am

Russ Z4 wrote: ↑Tue Jul 26, 2022 11:18 am
Schaef wrote: ↑Tue Jul 26, 2022 11:00 am It is a premium brand so I think they let them act accordingly.
* biting my tongue *

It's not the brand per se, it's the dealer, finding a good one always helps with the experience, unfortunately for Rus Z4, he found a particularly inept one. Let's be honest if you had your car and it broke down on Friday, you'd still be waiting for the low loader

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