Autobahn Halesowen

thedamnedunited · Post by **thedamnedunited** » Mon Aug 23, 2021 10:37 pm

Had an intermittent problem with the EPS. Took it into to Autobahn in Halesowen last Tuesday morning. Despite having it for 3 full days they only put 6 hours into it (they had too many other cars in) and were ultimately unable to resolve the problem (they could not communicate to the EPS via the ECU) Repaired a frayed power cable and replaced a couple of fuses but the car had exactly the same problem and they were unable to quantify how much extra “diagnostics” they needed to do to resolve the issue. The technician - a (nice guy - former BMW main dealer technician) mentioned what they would have done to diagnose it if he was at BMW. They then said on the Thursday late afternoon that they couldn’t get back on it until the following Tuesday “because they were off racing”

Decided to collect the car, and begrudgingly pay £665 for the privilege of the car being no different to when I dropped it off. Very poor service and clearly I won’t be going back.

Ole gits rule · Post by **Ole gits rule** » Mon Aug 23, 2021 10:42 pm

Thats pretty crap service, what is there bloody labour rate - looks like £90 and hour plus VAT which is somewhat heavy IMHO

bg1 · Post by **bg1** » Mon Aug 23, 2021 10:44 pm

Was he called Mr Turpin?

thedamnedunited · Post by **thedamnedunited** » Mon Aug 23, 2021 10:49 pm

Ole gits rule wrote: ↑Mon Aug 23, 2021 10:42 pm Thats pretty crap service, what is there bloody labour rate - looks like £90 and hour plus VAT which is somewhat heavy IMHO

Other than about £45 in ‘bits’ for the cable repair and fuse stuff - it was all Labour + VAT

thedamnedunited · Post by **thedamnedunited** » Mon Aug 23, 2021 10:53 pm

bg1 wrote: ↑Mon Aug 23, 2021 10:44 pm Was he called Mr Turpin?

i think Dick Turpin smiled when he robbed people

Ole gits rule · Post by **Ole gits rule** » Mon Aug 23, 2021 10:56 pm

thedamnedunited wrote: ↑Mon Aug 23, 2021 10:49 pm
Ole gits rule wrote: ↑Mon Aug 23, 2021 10:42 pm Thats pretty crap service, what is there bloody labour rate - looks like £90 and hour plus VAT which is somewhat heavy IMHO
Other than about £45 in ‘bits’ for the cable repair and fuse stuff - it was all Labour + VAT

Jesus my indie is £55 an hour plus VAT and I am not certain would charge full whack if he failed to cure the issue

Argyll Andy · Post by **Argyll Andy** » Mon Aug 23, 2021 11:01 pm

That’s a sore one, particularly when they’ve failed to solve the issue

I’d be putting my displeasure in writing asking them to break down exactly what they did for the labour charge and justify the charge.

My local Indy is £42 + VAT

Zforbes · Post by **Zforbes** » Mon Aug 23, 2021 11:02 pm

Ouch, that is stupid money for nothing, you have every right to name and shame

Just find a competent mechanic that can remove the EPS motor and get it sent to ECUTesting for refurb and refit - Job done!

Owdgit · Post by **Owdgit** » Tue Aug 24, 2021 8:56 am

Hi, if it's the usual electric power steering fault have a look at this thread, it helped me and wasn't that difficult to do, just seemed daunting at the time.
viewtopic.php?f=11&t=120440

thedamnedunited · Post by **thedamnedunited** » Tue Aug 24, 2021 3:21 pm

Thanks for advice chaps. It’s in at BMW now as thankfully the chap that I bought it from 3 weeks ago (impeccable service history with less than 15k miles on it) has offered to sort it. Will update you on how it goes.

Zforbes · Post by **Zforbes** » Tue Aug 24, 2021 3:31 pm

thedamnedunited wrote: ↑Tue Aug 24, 2021 3:21 pm Thanks for advice chaps. It’s in at BMW now as thankfully the chap that I bought it from 3 weeks ago (impeccable service history with less than 15k miles on it) has offered to sort it. Will update you on how it goes.

Wow that is a gesture. AFAIK official BMW repair is to replace the complete rack circa £2000 for the parts alone plus the labour - Ouch, I hope thats a warranty claim

Ole gits rule · Post by **Ole gits rule** » Tue Aug 24, 2021 3:51 pm

That is a very generous offer - I wonder if he knew there was an issue originally

thedamnedunited · Post by **thedamnedunited** » Tue Aug 24, 2021 6:32 pm

Zforbes wrote: ↑Tue Aug 24, 2021 3:31 pm
thedamnedunited wrote: ↑Tue Aug 24, 2021 3:21 pm Thanks for advice chaps. It’s in at BMW now as thankfully the chap that I bought it from 3 weeks ago (impeccable service history with less than 15k miles on it) has offered to sort it. Will update you on how it goes.
Wow that is a gesture. AFAIK official BMW repair is to replace the complete rack circa £2000 for the parts alone plus the labour - Ouch, I hope thats a warranty claim

It does indeed need a complete rack, and your estimate is pretty much spot on. Get it back tomorrow hopefully. Not a warranty claim, more of a ‘contribution’ from seller.

thedamnedunited · Post by **thedamnedunited** » Tue Aug 24, 2021 6:46 pm

Ole gits rule wrote: ↑Tue Aug 24, 2021 3:51 pm That is a very generous offer - I wonder if he knew there was an issue originally

Apparently not, but you never know I guess. Seller was great from start to finish. As well as the impeccable service history (all summarised on a spreadsheet with accompanying receipts since the car was new) - several new ‘spares’ with it - wipers, mats, filters and a brand new set of 19” BMW Performance alloy wheels exactly the same as those on the car (which themselves are totally unmarked) still sealed in boxes. When the prev owner ordered the wheels - he ordered 2 sets.

Scubaregs · Post by **Scubaregs** » Tue Aug 24, 2021 6:51 pm

Now that was a spanking.
Reminds me of wise words from my Lawyer in our first meeting for my divorce, "Wear shorts, it will be far easier for the courts to administer the sound spanking you will undoubtedly receive."

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