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MyBMW app stopped updating

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Roadster_Surrey
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MyBMW app stopped updating

Post by Roadster_Surrey » Mon Aug 22, 2022 11:31 am

A week ago or so, I wanted to send new destination to my car and got message, that my susbscription expired, which is not true, car is not even a year old. Now app still shows my car in Wales, where I was on a trip and doesn't want to update. I even uninstalled it and installed again, but still the same. Anyone else having issue with updates from car?

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Scubaregs
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MyBMW app stopped updating

Post by Scubaregs » Mon Aug 22, 2022 11:55 am

Nope, mine is working perfectly.
Abstinence is fine, in moderation.

San Francisco red G29 30i. BMW S1000r Sport.
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pvr
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MyBMW app stopped updating

Post by pvr » Mon Aug 22, 2022 11:57 am

Can you go online and go into your subscriptions and check what it thinks there?

Mine expired last month but is still working.
Current:
911-50 Black - unique spec
X5M - 575 hp of fun in a V8
Abarth 595 Comp.
Golf Clipper - collectors item
Z4 3.0si Black Sapphire
VW ID.3

Previous:
Z4M Silver Grey - non flimper spec (gone to Bing)
Z4 3.0 Toledo

Roadster_Surrey
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Location: Surrey, UK

MyBMW app stopped updating

Post by Roadster_Surrey » Mon Aug 22, 2022 1:22 pm

I checked on the website:

Connected Package Professional
Subscribed until 2024-07-21. Then extend your service with your Connected Booster package

Remote Services
Activated

Everything else is either green or valid until the same date on 2024. Looks like I will have to contact support, was hoping it will be avoidable and it's some BMW backend problem. Initially, I thought it might be lack of reception in Wales and that's why app didn't update data from car.

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pvr
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MyBMW app stopped updating

Post by pvr » Mon Aug 22, 2022 1:41 pm

No reception is a problem though, has the car not been able to connect at all for a while?
Current:
911-50 Black - unique spec
X5M - 575 hp of fun in a V8
Abarth 595 Comp.
Golf Clipper - collectors item
Z4 3.0si Black Sapphire
VW ID.3

Previous:
Z4M Silver Grey - non flimper spec (gone to Bing)
Z4 3.0 Toledo

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Scubaregs
Lifer
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Joined: Thu Jul 01, 2021 7:36 am

MyBMW app stopped updating

Post by Scubaregs » Mon Aug 22, 2022 2:08 pm

BMW support told me to try this to reset;

Please can you complete a service update inside your vehicle through the iDrive which will help to establish a stronger connected between the app and your BMW. This service update refreshes the services within the vehicle and also fixes any bugs in the backend of the system and rectifies anything blocking information being pass through. Please follow the instructions below:
Go onto Home Screen
Click into ‘Apps’
Click ‘Options’ button (Located next to the iDrive Controller)
Scroll and select ‘Update Apps & Services’
Please allow these steps a full 24 hour period to complete,

Might be worth a try.
Abstinence is fine, in moderation.

San Francisco red G29 30i. BMW S1000r Sport.
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Roadster_Surrey
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MyBMW app stopped updating

Post by Roadster_Surrey » Tue Aug 23, 2022 10:29 am

Thanks for the tip. It sorted the issue. Car came back home from holiday and it's now showing at right location on a map and I can see updated status of everything else.

Problem was probably triggered by no reception and then it didn't want to update. Traffic information worked ok.

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pvr
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MyBMW app stopped updating

Post by pvr » Tue Aug 23, 2022 10:33 am

Good news.

Now just stay out of Wales and all will be well :D
Current:
911-50 Black - unique spec
X5M - 575 hp of fun in a V8
Abarth 595 Comp.
Golf Clipper - collectors item
Z4 3.0si Black Sapphire
VW ID.3

Previous:
Z4M Silver Grey - non flimper spec (gone to Bing)
Z4 3.0 Toledo

G29Z4
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MyBMW app stopped updating

Post by G29Z4 » Sun Aug 28, 2022 3:33 pm

That all sounds very familiar….look at my recent post about vanishing apps. I too had no satnav.

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