Not joined yet? Register for free and enjoy features such as alerts, private messaging and viewing latest posts and topics.

Critical safety recall

User avatar
enuff_zed
Lifer
Lifer
Posts: 14382
Joined: Wed Oct 26, 2016 11:05 am
Location: Attleborough, Norfolk

Critical safety recall

Post by enuff_zed » Wed Jul 01, 2020 10:44 am

Wyldie85 wrote: Wed Jul 01, 2020 10:41 am I was told that unless I notice any changes in the steering then it’s ‘probably fine to drive’.
What, like heading towards the oncoming artic, completely out of control?? :cry:
HQ of 'Norfolk Zed Rescue'.
Always happy to help if I can.

If the forum helped you, why not help the forum back. Thats the Z4 way! :thumbsup:
Image

User avatar
Sladester100
Member
Member
Posts: 208
Joined: Thu Jun 25, 2020 3:39 pm
Location: South East UK

Critical safety recall

Post by Sladester100 » Wed Jul 01, 2020 10:47 am

Wyldie85 wrote: Wed Jul 01, 2020 10:41 am Booked in for the 17th as the next available appointment.

I asked about the safety of it and whether I can use it. I was told that unless I notice any changes in the steering then it’s ‘probably fine to drive’. Or, if I do notice anything untoward then BMW will come and take it away as unsafe...

Didn’t seem overly concerned. No car available for me on the day and it’s an all day job. No mention of the £15.00 sanitise charge this time either. Which is good because I won’t be paying that.
Haha. Love that; yeeeeaaah it’s probably fine mate, just see how it goes!
Which dealership do you use? Barons or Vines?
The 17th is an age away!!
Has anyone actually been told specifically what “0032140300” which is the reference from the BMW Recall Info page when entering vehicle details actually relates to.

I know earlier in the thread someone mentioned QE 10032140300 links to the Track Rod ends... where has this info come from?
F30 320d ED Melbourne Metallic, Vis Pack, Dakota Leather, & Other Goodies :thumsup:
G29 M40i First Edition Frozen Orange :cool:

User avatar
Swiftly
Lifer
Lifer
Posts: 8816
Joined: Wed Dec 28, 2011 10:43 pm
Location: Edinburgh

Critical safety recall

Post by Swiftly » Wed Jul 01, 2020 12:38 pm

Sladester100 wrote: Wed Jul 01, 2020 10:47 am
Wyldie85 wrote: Wed Jul 01, 2020 10:41 am Booked in for the 17th as the next available appointment.

I asked about the safety of it and whether I can use it. I was told that unless I notice any changes in the steering then it’s ‘probably fine to drive’. Or, if I do notice anything untoward then BMW will come and take it away as unsafe...

Didn’t seem overly concerned. No car available for me on the day and it’s an all day job. No mention of the £15.00 sanitise charge this time either. Which is good because I won’t be paying that.
Haha. Love that; yeeeeaaah it’s probably fine mate, just see how it goes!
Which dealership do you use? Barons or Vines?
The 17th is an age away!!
Has anyone actually been told specifically what “0032140300” which is the reference from the BMW Recall Info page when entering vehicle details actually relates to.

I know earlier in the thread someone mentioned QE 10032140300 links to the Track Rod ends... where has this info come from?
It comes from my vehicle inspection report
Screenshot_20200701-123245_Chrome_1593603361172.jpg
Screenshot_20200701-123245_Chrome_1593603361172.jpg (69.2 KiB) Viewed 2236 times
Image
Replacement, G29 Z4 M40i Lci in Alpine White :wub:
Gone G29 Z4 M40i in San Francisco Red
Gone F22 M240i auto coupe in Estoril Blue
Gone 2007 E85 3.0si Sport in Silver Grey,

User avatar
Wyldie85
Senior Member
Senior Member
Posts: 2426
Joined: Wed Jun 19, 2013 3:25 pm
Location: Farnham, Surrey
Contact:

Critical safety recall

Post by Wyldie85 » Wed Jul 01, 2020 12:45 pm

‘Blake’ at Vines who booked me in... didn’t know part availability. I had to ask and prompt him about whether the car was safe to drive or whether I should be.

Given the extensive info about ‘see how it feels’ then I shall keep an eye on it. I can’t say I’d noticed anything untoward of late but I’ve only driven it home from the dealers after the software update debacle and it hasn’t been anywhere since.
2006 Silver grey 2.5si Convertible - Sold
2006 ///M Convertible - Sold
2019 Mercedes C300 AMG Line Premium Plus Estate
2019 San Francisco red M40i inc Tech & Comfort packs

Image

Snoop D
Member
Member
Posts: 181
Joined: Mon Sep 09, 2019 8:50 pm

Critical safety recall

Post by Snoop D » Wed Jul 01, 2020 1:36 pm

Surely they can't just keep your car and say you can't have it back until it's fixed. Even more frustrating when they don't even have the parts available and can't supply you atleast a like for like car. They are giving you a completely different car to a Z4 with less power. I'd say keep nagging away at them and keep complaining, you might even get something better!

It just seems wrong that someone can suddenly turn around and say you can't have your car back, regardless of the nature of the recall. It's your personal property so you have the freedom to do whatever you like with it. Obviously common sense plays a part too, if it's a threat to life, then you should atleast be able to get it recovered back to your home...

Just seems wrong to be refused of your own belongings...

User avatar
enuff_zed
Lifer
Lifer
Posts: 14382
Joined: Wed Oct 26, 2016 11:05 am
Location: Attleborough, Norfolk

Critical safety recall

Post by enuff_zed » Wed Jul 01, 2020 1:41 pm

Snoop D wrote: Wed Jul 01, 2020 1:36 pm Surely they can't just keep your car and say you can't have it back until it's fixed. Even more frustrating when they don't even have the parts available and can't supply you atleast a like for like car. They are giving you a completely different car to a Z4 with less power. I'd say keep nagging away at them and keep complaining, you might even get something better!

It just seems wrong that someone can suddenly turn around and say you can't have your car back, regardless of the nature of the recall. It's your personal property so you have the freedom to do whatever you like with it. Obviously common sense plays a part too, if it's a threat to life, then you should atleast be able to get it recovered back to your home...

Just seems wrong to be refused of your own belongings...

But, as devil's advocate:
If they gave it back to you, then something failed and you wrapped it round a tree, you'd pretty soon want to know what they were doing, giving you back a car that they knew could possibly have a dangerous failure.
HQ of 'Norfolk Zed Rescue'.
Always happy to help if I can.

If the forum helped you, why not help the forum back. Thats the Z4 way! :thumbsup:
Image

User avatar
Obs-Com
Member
Member
Posts: 412
Joined: Fri Mar 30, 2012 11:41 am
Location: Bolton

Critical safety recall

Post by Obs-Com » Wed Jul 01, 2020 1:53 pm

When I booked mine in at Williams Bolton I was advised car will be sorted same day (next Thursday) and no courtesy car will be available at drop off. Parts for the recall are on order (we know they are unlikely to be in stock till mid July!) and my car will need to stay with them if unable to fix the same day due to the critical recall. This being the (likely) situation next Thursday, BMW will then deliver a replacement car to my home address that will be sourced via Enterprise car rental if a stock car not available.

I plan to chase up parts arrival next week prior to dropping off my car. I can then try and get BMW to arrange an appropriate replacement ASAP. Am I right in thinking they should provide a decent replacement car rather than a basic runabout whilst my car is not available? 🤞
2011-14: E89 2.3sDrive
2014-16: E89 35is - Valencia Orange X2 (gone but not forgotten)
2016-17: F33 440i
2017-17: E85 2.5si
2017-19: F87 M2 - Long Beach Blue DCT (Stunning)
2019-23: G29 M40i First Edition (more stunning than the M2)
2023-??: G23 M440i

User avatar
Huzee4
Member
Member
Posts: 967
Joined: Sun Mar 04, 2018 6:43 pm
Location: South West Wales

Critical safety recall

Post by Huzee4 » Wed Jul 01, 2020 2:28 pm

Dealer contacted regarding my son’s G29 30i, no recall on his car.
Steve

E85 2.5 SE Maldives blue
E89 20i Estoril blue
E89 35iS Alpine White ( Current Zed )

User avatar
Sladester100
Member
Member
Posts: 208
Joined: Thu Jun 25, 2020 3:39 pm
Location: South East UK

Critical safety recall

Post by Sladester100 » Wed Jul 01, 2020 3:23 pm

So speaking to a very helpful guy, Lewis, from a local dealership he hadn’t heard of any recall so was interested to hear the QE code and then when found it is on their system as a recall as of the 26th June
He read to me what it said;
“steering track rods may break due to increased vibration due to excess temperatures, replace both and carry out steering alignment”
He went on to say under the safety aspect it states;
“Steering rods have been shown to break when tested under circumstances of recall. If a break occurs this would result in catastrophic loss of complete vehicle control”
The joke is when he then said that the earliest they could replace would be the 26th July or the 28th if I wanted a hire car 😂🤔
F30 320d ED Melbourne Metallic, Vis Pack, Dakota Leather, & Other Goodies :thumsup:
G29 M40i First Edition Frozen Orange :cool:

bonzo
Member
Member
Posts: 77
Joined: Tue Jul 30, 2019 9:40 am

Critical safety recall

Post by bonzo » Wed Jul 01, 2020 4:07 pm

So is it confirmed that the recall is for M40s only?

User avatar
Swiftly
Lifer
Lifer
Posts: 8816
Joined: Wed Dec 28, 2011 10:43 pm
Location: Edinburgh

Critical safety recall

Post by Swiftly » Wed Jul 01, 2020 4:53 pm

Wyldie85 wrote: Wed Jul 01, 2020 12:45 pm ‘Blake’ at Vines who booked me in... didn’t know part availability. I had to ask and prompt him about whether the car was safe to drive or whether I should be.

Given the extensive info about ‘see how it feels’ then I shall keep an eye on it. I can’t say I’d noticed anything untoward of late but I’ve only driven it home from the dealers after the software update debacle and it hasn’t been anywhere since.
I hadn't noticed or felt anything different either, and I've been using daily. Better safe than sorry I guess.
Image
Replacement, G29 Z4 M40i Lci in Alpine White :wub:
Gone G29 Z4 M40i in San Francisco Red
Gone F22 M240i auto coupe in Estoril Blue
Gone 2007 E85 3.0si Sport in Silver Grey,

User avatar
Swiftly
Lifer
Lifer
Posts: 8816
Joined: Wed Dec 28, 2011 10:43 pm
Location: Edinburgh

Critical safety recall

Post by Swiftly » Wed Jul 01, 2020 4:55 pm

enuff_zed wrote: Wed Jul 01, 2020 1:41 pm
Snoop D wrote: Wed Jul 01, 2020 1:36 pm Surely they can't just keep your car and say you can't have it back until it's fixed. Even more frustrating when they don't even have the parts available and can't supply you atleast a like for like car. They are giving you a completely different car to a Z4 with less power. I'd say keep nagging away at them and keep complaining, you might even get something better!

It just seems wrong that someone can suddenly turn around and say you can't have your car back, regardless of the nature of the recall. It's your personal property so you have the freedom to do whatever you like with it. Obviously common sense plays a part too, if it's a threat to life, then you should atleast be able to get it recovered back to your home...

Just seems wrong to be refused of your own belongings...

But, as devil's advocate:
If they gave it back to you, then something failed and you wrapped it round a tree, you'd pretty soon want to know what they were doing, giving you back a car that they knew could possibly have a dangerous failure.
Exactly, and now knowing there is a potential serious issue with the car, I would rather it sit at the dealers until it is repaired.
Image
Replacement, G29 Z4 M40i Lci in Alpine White :wub:
Gone G29 Z4 M40i in San Francisco Red
Gone F22 M240i auto coupe in Estoril Blue
Gone 2007 E85 3.0si Sport in Silver Grey,

User avatar
Wyldie85
Senior Member
Senior Member
Posts: 2426
Joined: Wed Jun 19, 2013 3:25 pm
Location: Farnham, Surrey
Contact:

Critical safety recall

Post by Wyldie85 » Wed Jul 01, 2020 5:16 pm

Sladester100 wrote: Wed Jul 01, 2020 3:23 pm So speaking to a very helpful guy, Lewis, from a local dealership he hadn’t heard of any recall so was interested to hear the QE code and then when found it is on their system as a recall as of the 26th June
He read to me what it said;
“steering track rods may break due to increased vibration due to excess temperatures, replace both and carry out steering alignment”
He went on to say under the safety aspect it states;
“Steering rods have been shown to break when tested under circumstances of recall. If a break occurs this would result in catastrophic loss of complete vehicle control”
The joke is when he then said that the earliest they could replace would be the 26th July or the 28th if I wanted a hire car 😂🤔
Was this Vines as well? Don’t tell me it was Barons and someone was both courteous and helpful?
2006 Silver grey 2.5si Convertible - Sold
2006 ///M Convertible - Sold
2019 Mercedes C300 AMG Line Premium Plus Estate
2019 San Francisco red M40i inc Tech & Comfort packs

Image

User avatar
Sladester100
Member
Member
Posts: 208
Joined: Thu Jun 25, 2020 3:39 pm
Location: South East UK

Critical safety recall

Post by Sladester100 » Wed Jul 01, 2020 5:33 pm

I’ve got sight of two PDF’s from another forums but can’t work out out how to attach them so just took screenshots...
983386FA-EC13-4FB9-9C82-A9428A6DE8AB.jpeg
983386FA-EC13-4FB9-9C82-A9428A6DE8AB.jpeg (154.04 KiB) Viewed 2181 times
7D2B7D73-29D8-47B1-B06C-2E215DAF06A5.jpeg
7D2B7D73-29D8-47B1-B06C-2E215DAF06A5.jpeg (155.91 KiB) Viewed 2181 times
E82A8305-676A-42F8-9848-268D9B4813A3.jpeg
E82A8305-676A-42F8-9848-268D9B4813A3.jpeg (187.6 KiB) Viewed 2181 times
02BEAAD6-240A-4C30-8CDE-33C4036E76F0.jpeg
02BEAAD6-240A-4C30-8CDE-33C4036E76F0.jpeg (181.69 KiB) Viewed 2181 times
71CD94CA-17B6-44CA-A278-4823232C9DFB.jpeg
71CD94CA-17B6-44CA-A278-4823232C9DFB.jpeg (164.57 KiB) Viewed 2181 times
And this too;
99A02780-E5CC-4C11-BD88-6A566C2BFD41.jpeg
99A02780-E5CC-4C11-BD88-6A566C2BFD41.jpeg (107.67 KiB) Viewed 2181 times
66F08612-666D-4E21-9924-283ADFF65C50.jpeg
66F08612-666D-4E21-9924-283ADFF65C50.jpeg (171.39 KiB) Viewed 2181 times
6A3778D8-CC2A-40B2-B5BE-20508616A0BD.jpeg
6A3778D8-CC2A-40B2-B5BE-20508616A0BD.jpeg (114.08 KiB) Viewed 2181 times
AD12079C-7154-4B15-A781-9A7FBBB45970.jpeg
AD12079C-7154-4B15-A781-9A7FBBB45970.jpeg (262.56 KiB) Viewed 2181 times
TL/DR Version

Affects a few vehicles. G29’s manufactured between Nov ‘18 and March ‘19 inclusive
BMW NA recons you can drive them if no vibration is occurring through steering wheel - Altho it’s probably a bit dodgy considering they may fail.
F30 320d ED Melbourne Metallic, Vis Pack, Dakota Leather, & Other Goodies :thumsup:
G29 M40i First Edition Frozen Orange :cool:

Snoop D
Member
Member
Posts: 181
Joined: Mon Sep 09, 2019 8:50 pm

Critical safety recall

Post by Snoop D » Wed Jul 01, 2020 6:20 pm

enuff_zed wrote: Wed Jul 01, 2020 1:41 pm
Snoop D wrote: Wed Jul 01, 2020 1:36 pm Surely they can't just keep your car and say you can't have it back until it's fixed. Even more frustrating when they don't even have the parts available and can't supply you atleast a like for like car. They are giving you a completely different car to a Z4 with less power. I'd say keep nagging away at them and keep complaining, you might even get something better!

It just seems wrong that someone can suddenly turn around and say you can't have your car back, regardless of the nature of the recall. It's your personal property so you have the freedom to do whatever you like with it. Obviously common sense plays a part too, if it's a threat to life, then you should atleast be able to get it recovered back to your home...

Just seems wrong to be refused of your own belongings...

But, as devil's advocate:
If they gave it back to you, then something failed and you wrapped it round a tree, you'd pretty soon want to know what they were doing, giving you back a car that they knew could possibly have a dangerous failure.
Yeah I completely understand what you're saying. But, lets just say, for example, you objected the dealer to keep your car, and instead you got a trailer to pick the car up and deliver it back to your home garage. Surely they cannot stop you from taking your own car back. Ofcourse they will state they will not accept liability due to a current recall...

My point is they cannot just say you can't have your car back until they repair it. It's the customers car and they should decide.

Post Reply