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Recurring SatNav issue!! MASSIVE UPDATE
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- Member
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- Joined: Mon Mar 25, 2019 7:57 pm
Recurring SatNav issue!! MASSIVE UPDATE
I love my G29 but the satnav is becoming a real issue... whether it’s the car or the dealer mucking about I don’t know yet....
On the day of delivery, the sat nav kept dropping out and stated that it was loading data. It then decided to switch off the entire idrive display for periods of 10 minutes or so before coming back on.
A CAFAS camera was replaced and the software was reprogrammed and all was well for a few days but on a longer journey, the satnav failed again and the entire display kept switching off again so back to square one.
Had the car in at Sytners Coventry all day today and was told it simply needed another software update and all was well. A 100 yards from the dealership it failed again so back I went not in the best mood!!
They are going to contact BMW for advice but I’ve basically told them they can have the car back and give us their demo (which in fairness they gave fine before) until it’s sorted. Bloody annoying and spoiling an otherwise brilliant car!
Has anyone else had any issues like this or am
I alone? Lol
Would love to know what anyone thinks what this is? I’ve read elsewhere it could be a faulty head unit and I’ve told Sytners that they should stop mucking about and just get the car fixed!!
Cheers for any advice or thoughts?
On the day of delivery, the sat nav kept dropping out and stated that it was loading data. It then decided to switch off the entire idrive display for periods of 10 minutes or so before coming back on.
A CAFAS camera was replaced and the software was reprogrammed and all was well for a few days but on a longer journey, the satnav failed again and the entire display kept switching off again so back to square one.
Had the car in at Sytners Coventry all day today and was told it simply needed another software update and all was well. A 100 yards from the dealership it failed again so back I went not in the best mood!!
They are going to contact BMW for advice but I’ve basically told them they can have the car back and give us their demo (which in fairness they gave fine before) until it’s sorted. Bloody annoying and spoiling an otherwise brilliant car!
Has anyone else had any issues like this or am
I alone? Lol
Would love to know what anyone thinks what this is? I’ve read elsewhere it could be a faulty head unit and I’ve told Sytners that they should stop mucking about and just get the car fixed!!
Cheers for any advice or thoughts?
Last edited by NewZdriver on Tue Aug 06, 2019 7:11 pm, edited 1 time in total.
2015 Z4 e89 1.8i
2017 Z4 e89 2.0i msport auto
2019 Z4 g29 2.0i sport auto (rejected)
2019 ‘69’ Z4 g29 2.0i sport auto (comfort pack / 19” alloys)
2017 118d sport auto F20
2018 320d msport auto F30
2020 520d msport auto G30
2017 Z4 e89 2.0i msport auto
2019 Z4 g29 2.0i sport auto (rejected)
2019 ‘69’ Z4 g29 2.0i sport auto (comfort pack / 19” alloys)
2017 118d sport auto F20
2018 320d msport auto F30
2020 520d msport auto G30
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- Member
- Posts: 143
- Joined: Sun Feb 28, 2016 11:00 am
Recurring SatNav issue!!
How frustrating...can't help as mine has been working perfectly. I hope you get it sorted soon.
2023 BMW Z4 G29 sDrive 20i M sport in Thundernight
2020 BMW S1000 XR TE, ice grey
2020 BMW S1000 XR TE, ice grey
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Onlinedr_john
- Lifer
- Posts: 3401
- Joined: Sat Dec 03, 2011 4:20 pm
- Location: Barrow Upon Soar
Recurring SatNav issue!!
I haven't had anything that bad, but the spoken instructions on my nav have disappeared and I can't get them back. I even resorted to reading the manual but although it explains how to turn the voice on and off my car doesn't seem to tie up with the instructions.
I've also had problems with the lane departure warning system, and the folding mirrors don't always fold when I stop the engine, like I set them to.
These seem like software faults, I'll see if any more occur and then spend some time at the dealers going through them all.
I've also had problems with the lane departure warning system, and the folding mirrors don't always fold when I stop the engine, like I set them to.
These seem like software faults, I'll see if any more occur and then spend some time at the dealers going through them all.
Sapphire Black G29 2.0 MSport with Technology pack
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- Member
- Posts: 106
- Joined: Mon Mar 25, 2019 7:57 pm
Recurring SatNav issue!!
Yes there do appear to be a few anomalies. My Z is going back to the dealers today and they are keeping it until it’s sorted. They are lending me their demo until they are happy this issue is resolved permanently which is fair enough!
2015 Z4 e89 1.8i
2017 Z4 e89 2.0i msport auto
2019 Z4 g29 2.0i sport auto (rejected)
2019 ‘69’ Z4 g29 2.0i sport auto (comfort pack / 19” alloys)
2017 118d sport auto F20
2018 320d msport auto F30
2020 520d msport auto G30
2017 Z4 e89 2.0i msport auto
2019 Z4 g29 2.0i sport auto (rejected)
2019 ‘69’ Z4 g29 2.0i sport auto (comfort pack / 19” alloys)
2017 118d sport auto F20
2018 320d msport auto F30
2020 520d msport auto G30
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Onlinedr_john
- Lifer
- Posts: 3401
- Joined: Sat Dec 03, 2011 4:20 pm
- Location: Barrow Upon Soar
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- Member
- Posts: 106
- Joined: Mon Mar 25, 2019 7:57 pm
Recurring SatNav issue!!
Replacement Z4 from the guys at Sytner Coventry until my satnav issue is resolved! 2.0i msport fully loaded and a full tank of petrol! That’s what I call customer service!! Will look forward to getting mine back though!
2015 Z4 e89 1.8i
2017 Z4 e89 2.0i msport auto
2019 Z4 g29 2.0i sport auto (rejected)
2019 ‘69’ Z4 g29 2.0i sport auto (comfort pack / 19” alloys)
2017 118d sport auto F20
2018 320d msport auto F30
2020 520d msport auto G30
2017 Z4 e89 2.0i msport auto
2019 Z4 g29 2.0i sport auto (rejected)
2019 ‘69’ Z4 g29 2.0i sport auto (comfort pack / 19” alloys)
2017 118d sport auto F20
2018 320d msport auto F30
2020 520d msport auto G30
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- Member
- Posts: 106
- Joined: Mon Mar 25, 2019 7:57 pm
Recurring SatNav issue!!
UPDATE: after more trying updates and after BMW connecting remotely to my car, they decided that a new head unit is needed. Wish they’d not spent so much time mucking about when it seemed clear to me this was what was needed from the outset. Unfortunately the head unit is on back order and I don’t have a date for it to be fixed. I’ve had the dealership Z4 for 3 weeks now!!
Overall I’m happy with the way Sytners have dealt with this but if this doesn’t provide a fix, I’ll be looking at them replacing the car. Hope it doesn’t come to that
Overall I’m happy with the way Sytners have dealt with this but if this doesn’t provide a fix, I’ll be looking at them replacing the car. Hope it doesn’t come to that
2015 Z4 e89 1.8i
2017 Z4 e89 2.0i msport auto
2019 Z4 g29 2.0i sport auto (rejected)
2019 ‘69’ Z4 g29 2.0i sport auto (comfort pack / 19” alloys)
2017 118d sport auto F20
2018 320d msport auto F30
2020 520d msport auto G30
2017 Z4 e89 2.0i msport auto
2019 Z4 g29 2.0i sport auto (rejected)
2019 ‘69’ Z4 g29 2.0i sport auto (comfort pack / 19” alloys)
2017 118d sport auto F20
2018 320d msport auto F30
2020 520d msport auto G30
- Jim S
- Member
- Posts: 394
- Joined: Mon Dec 26, 2016 9:59 pm
- Location: Ayrshire, Scotland
Recurring SatNav issue!!
I have not had any problems with the Satnav system in my car but have experienced several other problems in my Z4 M40i, most of them documented in this forum.
I have been a loyal BMW fan for many years. In fact in the past 14 years I have purchased from my local BMW dealer 7 brand new and expensive high spec BMW cars. Other than my current Z4 G29, all have been extremely reliable.
I can't help feeling that the quality of the currently produced BMW cars are grossly inferior to what they used to be and I doubt very much if I will ever buy another one.
Sad, but that is how I feel at the moment.
I have been a loyal BMW fan for many years. In fact in the past 14 years I have purchased from my local BMW dealer 7 brand new and expensive high spec BMW cars. Other than my current Z4 G29, all have been extremely reliable.
I can't help feeling that the quality of the currently produced BMW cars are grossly inferior to what they used to be and I doubt very much if I will ever buy another one.
Sad, but that is how I feel at the moment.
Current: 2019 Z4 M40i (G29)
Previous BMW's (all new):
2017 520d MSport xDrive (G30)
2016 Z4 20i sDrive SE (E89)
2014 428i MSport Gran Coupe (F36)
2009 530d SE Gran Turismo (F07)
2007 525d SE (E60 LCI)
2005 523i SE (E60)
2002 320d SE (E46)
1982 520i (E28)
Previous BMW's (all new):
2017 520d MSport xDrive (G30)
2016 Z4 20i sDrive SE (E89)
2014 428i MSport Gran Coupe (F36)
2009 530d SE Gran Turismo (F07)
2007 525d SE (E60 LCI)
2005 523i SE (E60)
2002 320d SE (E46)
1982 520i (E28)
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- Member
- Posts: 106
- Joined: Mon Mar 25, 2019 7:57 pm
Recurring SatNav issue!!
UPDATE 2: my Z has been at sytners now for a month awaiting a sat nav head unit which is on back order. I’m told it will be end August earliest. Whilst I appreciate the loan of their Z demo car, I’ve told them this is unacceptable and that they either refund my finance payments made whilst the car is off the road or they miraculously conjure up the unit.
The Z has had a faulty sat nav since delivery and my main gripe is that so much time was spent mucking about with software updates which were clearly pointless that this could have been sorted earlier imho.
Anyways, if it doesn’t get sorted soon, I’ll be going down the rejection / replacement route. Hoping to hear from them tomorrow!!
The Z has had a faulty sat nav since delivery and my main gripe is that so much time was spent mucking about with software updates which were clearly pointless that this could have been sorted earlier imho.
Anyways, if it doesn’t get sorted soon, I’ll be going down the rejection / replacement route. Hoping to hear from them tomorrow!!
2015 Z4 e89 1.8i
2017 Z4 e89 2.0i msport auto
2019 Z4 g29 2.0i sport auto (rejected)
2019 ‘69’ Z4 g29 2.0i sport auto (comfort pack / 19” alloys)
2017 118d sport auto F20
2018 320d msport auto F30
2020 520d msport auto G30
2017 Z4 e89 2.0i msport auto
2019 Z4 g29 2.0i sport auto (rejected)
2019 ‘69’ Z4 g29 2.0i sport auto (comfort pack / 19” alloys)
2017 118d sport auto F20
2018 320d msport auto F30
2020 520d msport auto G30
- Jim S
- Member
- Posts: 394
- Joined: Mon Dec 26, 2016 9:59 pm
- Location: Ayrshire, Scotland
Recurring SatNav issue!!
I really feel sorry for you NewZdriver. A horrible experience that certainly puts my main problem of stones getting stuck in my brakes in the shade. Hope it gets sorted out for you soon.NewZdriver wrote: ↑Sun Aug 04, 2019 8:00 am UPDATE 2: my Z has been at sytners now for a month awaiting a sat nav head unit which is on back order. I’m told it will be end August earliest. Whilst I appreciate the loan of their Z demo car, I’ve told them this is unacceptable and that they either refund my finance payments made whilst the car is off the road or they miraculously conjure up the unit.
The Z has had a faulty sat nav since delivery and my main gripe is that so much time was spent mucking about with software updates which were clearly pointless that this could have been sorted earlier imho.
Anyways, if it doesn’t get sorted soon, I’ll be going down the rejection / replacement route. Hoping to hear from them tomorrow!!
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- Member
- Posts: 106
- Joined: Mon Mar 25, 2019 7:57 pm
Recurring SatNav issue!!
Cheers Jim! Such an annoyance as the car is fantastic!! But there are limits!! I’m expecting a call tomorrow and I’ll take it from there!
2015 Z4 e89 1.8i
2017 Z4 e89 2.0i msport auto
2019 Z4 g29 2.0i sport auto (rejected)
2019 ‘69’ Z4 g29 2.0i sport auto (comfort pack / 19” alloys)
2017 118d sport auto F20
2018 320d msport auto F30
2020 520d msport auto G30
2017 Z4 e89 2.0i msport auto
2019 Z4 g29 2.0i sport auto (rejected)
2019 ‘69’ Z4 g29 2.0i sport auto (comfort pack / 19” alloys)
2017 118d sport auto F20
2018 320d msport auto F30
2020 520d msport auto G30
- Jim S
- Member
- Posts: 394
- Joined: Mon Dec 26, 2016 9:59 pm
- Location: Ayrshire, Scotland
Recurring SatNav issue!!
I agree, the car is joy to drive. Just a pity that a few annoying problems spoil the experience.
Current: 2019 Z4 M40i (G29)
Previous BMW's (all new):
2017 520d MSport xDrive (G30)
2016 Z4 20i sDrive SE (E89)
2014 428i MSport Gran Coupe (F36)
2009 530d SE Gran Turismo (F07)
2007 525d SE (E60 LCI)
2005 523i SE (E60)
2002 320d SE (E46)
1982 520i (E28)
Previous BMW's (all new):
2017 520d MSport xDrive (G30)
2016 Z4 20i sDrive SE (E89)
2014 428i MSport Gran Coupe (F36)
2009 530d SE Gran Turismo (F07)
2007 525d SE (E60 LCI)
2005 523i SE (E60)
2002 320d SE (E46)
1982 520i (E28)
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- Member
- Posts: 106
- Joined: Mon Mar 25, 2019 7:57 pm
Recurring SatNav issue!!
Further update! Sytners say the head unit MAY arrive next week. No promises though. Called BMW customer services who were to say the least disinterested and had no idea how to track a part and give me a firmer date. Absolutely useless!! It’s amazing how powerless the customer is under such circumstances. Tried moaning on twitter but got an equally woolly response. My patience is beginning to run out!
2015 Z4 e89 1.8i
2017 Z4 e89 2.0i msport auto
2019 Z4 g29 2.0i sport auto (rejected)
2019 ‘69’ Z4 g29 2.0i sport auto (comfort pack / 19” alloys)
2017 118d sport auto F20
2018 320d msport auto F30
2020 520d msport auto G30
2017 Z4 e89 2.0i msport auto
2019 Z4 g29 2.0i sport auto (rejected)
2019 ‘69’ Z4 g29 2.0i sport auto (comfort pack / 19” alloys)
2017 118d sport auto F20
2018 320d msport auto F30
2020 520d msport auto G30
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- Member
- Posts: 106
- Joined: Mon Mar 25, 2019 7:57 pm
Recurring SatNav issue!! MASSIVE UPDATE
MASSIVE UPDATE!! Yesterday in desperation I contacted BMW in Germany who seemed genuinely interested in my predicament. Cutting a long story short, a brand new Z4 has been ordered for me in identical colour and specification for September build. In addition BMW are supplying me with a Z4 from their ‘experience’ fleet until my new one arrives. I didn’t ask for this and am therefore delighted. Utterly outstanding response from BMW and Sytner Coventry!! I will update as this progresses!!
2015 Z4 e89 1.8i
2017 Z4 e89 2.0i msport auto
2019 Z4 g29 2.0i sport auto (rejected)
2019 ‘69’ Z4 g29 2.0i sport auto (comfort pack / 19” alloys)
2017 118d sport auto F20
2018 320d msport auto F30
2020 520d msport auto G30
2017 Z4 e89 2.0i msport auto
2019 Z4 g29 2.0i sport auto (rejected)
2019 ‘69’ Z4 g29 2.0i sport auto (comfort pack / 19” alloys)
2017 118d sport auto F20
2018 320d msport auto F30
2020 520d msport auto G30
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- Member
- Posts: 143
- Joined: Sun Feb 28, 2016 11:00 am
Recurring SatNav issue!! MASSIVE UPDATE
That IS a result...
2023 BMW Z4 G29 sDrive 20i M sport in Thundernight
2020 BMW S1000 XR TE, ice grey
2020 BMW S1000 XR TE, ice grey