It’s a bloody shame Jim, it really is, knocks your duck right off doesn’t it. The amount being asked for new cars is plenty so if you do buy one you’d think they would be bending over backwards to sort the issue for the customer. Basically they don’t give two f**ks, wine and dine you to get your coin then you can go shove any complaint right up your arse once you’ve signed, after that you’re just a nuisance to them.
Sorry for the grief you’re having, first world problems maybe but it’s a hell of an outlay that takes a lot of work to acquire. Personally I’m done with BMW as far as new cars are concerned, never again, their service departments and attitude stink.