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Breakdown cover - staying with the same service; loyalty or lethargy?
- Marlon
- Lifer
- Posts: 10899
- Joined: Mon Jan 05, 2015 11:13 am
- Location: Lancs.
- Contact:
Breakdown cover - staying with the same service; loyalty or lethargy?
So after my AA breakdown cover renewal had crept up yet again, this time to £26.60 a month, I decided to ring and see if they could reduce it.
Spoke with a nice chap who said since I’m a long standing member of 22 years they could make it £24.05. Underwhelmed at the £2.55 saving, I visited RAC online and was quoted £13.50 per month for identical cover.
So much for rewarding customer loyalty – I’m now with the RAC.
For info. it’s the RAC’s Premier Rescue: Roadside, At home, Recovery, Onward Travel
Spoke with a nice chap who said since I’m a long standing member of 22 years they could make it £24.05. Underwhelmed at the £2.55 saving, I visited RAC online and was quoted £13.50 per month for identical cover.
So much for rewarding customer loyalty – I’m now with the RAC.
For info. it’s the RAC’s Premier Rescue: Roadside, At home, Recovery, Onward Travel
Gone: 3.0si 2008 E85
911 997 Carrera S
- Nictrix
- Lifer
- Posts: 5447
- Joined: Mon Aug 18, 2014 9:59 pm
- Location: Paisley
Breakdown cover - staying with the same service; loyalty or lethargy?
Im sure we are around £150 a year with the AA.
Every year they try to put it up to about £250 and we knock it back saying we will just go to the RAC.
They have always reduced it so far.
Every year they try to put it up to about £250 and we knock it back saying we will just go to the RAC.
They have always reduced it so far.
E89 2014 35i M Sport Black with Black leather
- Trav
- Member
- Posts: 333
- Joined: Sat Nov 17, 2018 5:16 pm
- Location: Perthshire
Breakdown cover - staying with the same service; loyalty or lethargy?
I get fed up with this also. Every year the same. Half the time I just cancel and then start again on their website. This year I changed from AA to RAC as I got fed up. Also they allow 5 people on their family cover. Handy as my youngest has also now passed his test. AA were only 4 people.
Z4MR A.W.
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- Lifer
- Posts: 12722
- Joined: Sun Nov 30, 2008 1:03 pm
- Location: Liverpool
- Contact:
Breakdown cover - staying with the same service; loyalty or lethargy?
I just flip between 2 or 3 providers every year.
First year you get the new customer discount, come renewal you get the can't be arsed to change price.
Enough people obviously can't be arsed to spend 20 minutes on the internet, so serves them right.
My last renewal, for everything except Home (rescue, roadside, Europe, onward travel, repatriation, etc.) I paid £167 - although I'd not recommend 'Drappeau Vert' at the moment as I am still awaiting them reimbursing me after a Financial Ombudsman decision in my favour (in fact they've not even contacted me about it yet).
First year you get the new customer discount, come renewal you get the can't be arsed to change price.
Enough people obviously can't be arsed to spend 20 minutes on the internet, so serves them right.
My last renewal, for everything except Home (rescue, roadside, Europe, onward travel, repatriation, etc.) I paid £167 - although I'd not recommend 'Drappeau Vert' at the moment as I am still awaiting them reimbursing me after a Financial Ombudsman decision in my favour (in fact they've not even contacted me about it yet).
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- Senior Member
- Posts: 1749
- Joined: Sat Jul 11, 2015 4:11 pm
- Location: Borrowstouness
Breakdown cover - staying with the same service; loyalty or lethargy?
I added mine to my car insurance, it was at least half the price of AA and RAC for same sort of cover!
Alpina Roaster S Lux #310 - Titanium Silver
E85 2.5i Titanium Silver 2003 - Sold Feb 2018
E85 2.5i Titanium Silver 2003 - Sold Feb 2018
- TitanTim
- Lifer
- Posts: 8055
- Joined: Sun Feb 12, 2012 11:21 pm
Breakdown cover - staying with the same service; loyalty or lethargy?
I'm with GEM motoring assist, just renewed at 96 quid for the year which is full cover full Monty etc. I was with the RAC and it just kept creeping up each year then had to call them out for a flat battery which they renewed and the premium shot up to 200 quid so goodbye. I did some googling on GEM and they consistently came out above the usual RAC, AA etc so went with them. Been with them 4 years now and the premium hasn't gone up.
Tim.
Tim.
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- Lifer
- Posts: 9537
- Joined: Sat Jun 13, 2015 9:09 am
- Location: South west Buckinghamshire
Breakdown cover - staying with the same service; loyalty or lethargy?
Also with GEM, we were with the AA for 15 years, but when I phoned to see if they would reduce the renewal cost, they didn't want to know...so left them.
GEM work well for us and are much cheaper, we also get a a quarterly magazine which is a good read
GEM work well for us and are much cheaper, we also get a a quarterly magazine which is a good read
BMW Z4 30i 2003 auto 107's Whippy Toledo Blue
Beige M sport seats, wood dash
Toyota MR2 NA 1995
Triumph GT6 1972 (project)
Land Rover Discovery 1994 TDI (Tow car)
Mini 1000 1981
Beige M sport seats, wood dash
Toyota MR2 NA 1995
Triumph GT6 1972 (project)
Land Rover Discovery 1994 TDI (Tow car)
Mini 1000 1981
- Mr Tidy
- Legend
- Posts: 23800
- Joined: Wed Jul 02, 2014 12:18 pm
- Location: North West Surrey
Breakdown cover - staying with the same service; loyalty or lethargy?
Definitely lethargy!
I've been with RAC since 1996, and have the same package apart from the Onward Travel.
Last September the renewal for the year was £221.98! So I got an online quote from the AA for £134 as a new member.
I called the RAC and they offered to give me their new member rate of £129 - worked for me!
Especially as I've used them twice in the last year!
I never do it with the car insurance as it's always specific to the car, and I've got 2 so it would probably cost more! Plus the AA/RAC also covers cars you are in, even as a passenger.
It's just like insurance - shop around every year or they'll keep taking the p*ss!
I've been with RAC since 1996, and have the same package apart from the Onward Travel.
Last September the renewal for the year was £221.98! So I got an online quote from the AA for £134 as a new member.
I called the RAC and they offered to give me their new member rate of £129 - worked for me!
Especially as I've used them twice in the last year!
I never do it with the car insurance as it's always specific to the car, and I've got 2 so it would probably cost more! Plus the AA/RAC also covers cars you are in, even as a passenger.
It's just like insurance - shop around every year or they'll keep taking the p*ss!
Coupes because stunning!
Current - Silver Grey MC, Imola Red heated Nappa & carbon trim. Aeros, H & R Coil-overs, 224s, OE Strut brace, Nav, cup-holders, DSP Hi-Fi, pdc, cruise, MFSW, no CDV! E90 330i daily
Gone - Montego Blue
Gone - Ruby Black
Current - Silver Grey MC, Imola Red heated Nappa & carbon trim. Aeros, H & R Coil-overs, 224s, OE Strut brace, Nav, cup-holders, DSP Hi-Fi, pdc, cruise, MFSW, no CDV! E90 330i daily
Gone - Montego Blue
Gone - Ruby Black
- Jembo
- Lifer
- Posts: 6030
- Joined: Sat Jun 25, 2011 11:59 pm
- Location: 1066 Country
Breakdown cover - staying with the same service; loyalty or lethargy?
Nationwide £13 per month covering many things
- EU assist & recovery (not your RAC quality but rescued old Z4 when I had a scary M20 blowout)
- worldwide travel insurance inc winter sports, inc direct family
- smartphone & tablet cover
Claimed when lost iPhone & Mrs took her iPad into the sea & wondered why it stopped working... modest excess, a few forms & all sorted
- EU assist & recovery (not your RAC quality but rescued old Z4 when I had a scary M20 blowout)
- worldwide travel insurance inc winter sports, inc direct family
- smartphone & tablet cover
Claimed when lost iPhone & Mrs took her iPad into the sea & wondered why it stopped working... modest excess, a few forms & all sorted
Joined the dark side with a ///M Hell Bronze Sepang Coupe
Ex Aug 2005 Maldives Blue 3 litre cruizer, lots of toyz,
Lifer 54
Ex Aug 2005 Maldives Blue 3 litre cruizer, lots of toyz,
Lifer 54
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- Member
- Posts: 305
- Joined: Tue Mar 19, 2013 1:16 pm
Breakdown cover - staying with the same service; loyalty or lethargy?
Full RAC cover with home start, £71 in Tesco vouchers. I use ESSO for fuel so get the vouchers from there as well as our weekly shop...
- ronk
- Lifer
- Posts: 14221
- Joined: Tue Feb 24, 2009 11:50 am
- Location: Durham
Breakdown cover - staying with the same service; loyalty or lethargy?
Seeing some of the prices that AA / RAC charge makes the BMW warranty cover look quite reasonable.
You don't stop playing when you get old - You get old when you stop playing!
So I bought a 35is with all the toys to play with.
So I bought a 35is with all the toys to play with.
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- Member
- Posts: 188
- Joined: Fri Mar 02, 2018 10:52 am
- Location: Staffordshire
Breakdown cover - staying with the same service; loyalty or lethargy?
I've just taken a years cover for my z4m and the wifes fiat 500 with gem assist. Covers everything except for Europe. Also has key cover, fuel cover and insurance excess cover. 78 quid for both cars! Not been with them before but reviews are good and not worth not having it at that price!
Imola red E86 Z4M. Genuine CSL's, eventuri intake, supersprint race exhaust, zhp.
E86 3.0si Phoenix Yellow. 19" Veeman VFS23's - Sold
996 turbo x50 - Sold
Noble GTO3R - Sold
E86 3.0si Phoenix Yellow. 19" Veeman VFS23's - Sold
996 turbo x50 - Sold
Noble GTO3R - Sold
- buzyg
- Legend
- Posts: 26515
- Joined: Fri May 20, 2011 6:11 pm
- Location: Cornwall
Breakdown cover - staying with the same service; loyalty or lethargy?
Lethargy here. I let mrsG sort it every year.
- MrPT
- Lifer
- Posts: 4746
- Joined: Sun Oct 21, 2012 7:44 pm
- Location: Bucks/Oxon
Breakdown cover - staying with the same service; loyalty or lethargy?
Same here for years. They really look after their customers.Jembo wrote: ↑Mon Feb 25, 2019 11:47 pm Nationwide £13 per month covering many things
- EU assist & recovery (not your RAC quality but rescued old Z4 when I had a scary M20 blowout)
- worldwide travel insurance inc winter sports, inc direct family
- smartphone & tablet cover
Claimed when lost iPhone & Mrs took her iPad into the sea & wondered why it stopped working... modest excess, a few forms & all sorted
2008 Z4MC: heavy wheels | crap suspension | skittish rear end | wobbly engine | not enough induction noise | underwhelming turn in | inconsistent braking | lardy battery | chubby steering wheel
2006 Z4 2.5si: gone
2006 Z4 2.5si: gone
- road warrior
- Senior Member
- Posts: 2287
- Joined: Wed May 23, 2018 2:12 pm
- Location: Burton On trent
Breakdown cover - staying with the same service; loyalty or lethargy?
For years we had the rac as the aa are just ridiculously expensive as we almost never need them for many many years. That said we needed them twice in one year for our motor home, and found out how Ill equipped they are. After waiting 4 hours the first time to be recovered and 12 the next time is useless. They have I think about 3 vans and a bloke answering the phone. Not forgetting that the rac Completely stops at night and they use local garages, so you could get anything .
If you ever think I'm off my rocker.. Just put me back in it and walk away... It's the kindest thing
My wife says I never listen - or something like that.
gone but not forgotton -Mean Steve - made a sound like a bear with his nuts in a trap.
My wife says I never listen - or something like that.
gone but not forgotton -Mean Steve - made a sound like a bear with his nuts in a trap.