iPhone - Dark Screen

ronk · Post by **ronk** » Fri Jun 15, 2018 5:07 pm

I’ve had the screen go black / Dark on my iPhone 6s+
The display had no backlight -

I’ve tried a switch off then on - no change
Then tried the power button and home until the Apple logo appears -no change

Then keeping buttons pressed even when Apple logo appears I get the “Connect to Itunes” Once that’s been done it all goes back to normal.

That’s all fine while I’ve got access to iTunes but if I didn’t ???

I did notice that the top right of the screen was very hot prior to shut down and wonder if that was something going wrong ?

Any ideas?

kis · Post by **kis** » Mon Jun 18, 2018 12:47 pm

Pop the screen off, then re-connect all the ribbons so you know they're seated correctly. Pretty straight forward even if you've not done it before. YouTube it. Watch it and if you're still unsure watch it again whilst doing it. Must be a connection issue somewhere... dropped recently? Water maybe?

ronk · Post by **ronk** » Mon Jun 18, 2018 1:58 pm

Definitely no water ingress and the only drop was from my armchair onto a thick carpet. The phone was also in its leather case.

When it went off I was using the phone whilst I was in a hot conservatory and the phone was on charge. The upper portion of the screen got very hot so I am starting to think some sort of thermal cut out/ protection?

kis · Post by **kis** » Tue Jun 19, 2018 8:03 am

Not heard of that... but I guess it's not impossible!

If you have no joy with the unclipping and reclipping of the ribbon cables then maybe swap the screen? Again plenty of tutorials on youtube and IMO pretty straightforward. Just a little fiddley at times.

Pretty cheap too. https://www.ebay.co.uk/itm/282822087475

Flyingfifer · Post by **Flyingfifer** » Tue Jun 19, 2018 10:52 am

Before you do that it might be worth speaking to apple I found them to be pretty helpful with stuff like this, the guys in the store will remove and re-seat the screen for you and you dont get the whole "tampered with the phone" issue. Unfortunately if they need to order parts then they are the worst place to go unless youre happy paying £££s

It could just be a thermal issue but I'd expect this to clear once the phone cooled down a bit.

kis · Post by **kis** » Tue Jun 19, 2018 2:43 pm

Only found that useful in the instance that you have warranty still. It's like 12 months? Otherwise you'll have to pull out your wallet. I guess you could go pester them for their opinion...

Bottom · Post by **Bottom** » Tue Jun 19, 2018 3:58 pm

In fairness the guy in the Glasgow store sorted my ancient iPhone for free when I’d dropped it and dislodged something inside the phone. Well out of warranty

mmm-five · Post by **mmm-five** » Tue Jun 19, 2018 5:18 pm

kis wrote: ↑Tue Jun 19, 2018 2:43 pm Only found that useful in the instance that you have warranty still. It's like 12 months? Otherwise you'll have to pull out your wallet. I guess you could go pester them for their opinion...

Warranty is not 12 months...it’s 6 years (under UK consumer law).

ronk · Post by **ronk** » Tue Jun 19, 2018 8:09 pm

mmm-five wrote: ↑Tue Jun 19, 2018 5:18 pm
Warranty is not 12 months...it’s 6 years (under UK consumer law).

As I found out to my benefit when the stand mech failed on my iMac last year!
The fella said it was an Eu thing that forced the change to UK law.

kis · Post by **kis** » Wed Jun 20, 2018 12:03 pm

Well in that case I'd be interested to hear what Apple say and whether they deem it as covered by consumer law...

Bottom · Post by **Bottom** » Wed Jun 20, 2018 2:13 pm

mmm-five wrote: ↑Tue Jun 19, 2018 5:18 pm Warranty is not 12 months...it’s 6 years (under UK consumer law).

I don't think so. Care to quote the consumer law you're referring to?

Flyingfifer · Post by **Flyingfifer** » Wed Jun 20, 2018 2:17 pm

Bottom wrote: ↑Wed Jun 20, 2018 2:13 pm I don't think so. Care to quote the consumer law you're referring to?

https://www.mirror.co.uk/money/little-k ... es-8586685

Its a muddy one, technically there isnt a 6 year law but technically there is

mmm-five · Post by **mmm-five** » Wed Jun 20, 2018 3:07 pm

Bottom wrote: ↑Wed Jun 20, 2018 2:13 pm
mmm-five wrote: ↑Tue Jun 19, 2018 5:18 pm Warranty is not 12 months...it’s 6 years (under UK consumer law).
I don't think so. Care to quote the consumer law you're referring to?

No problem...it’s the Consumer Rights Act 2015.

In fact Apple also handily have the details on their WARRANTY page (although that’s because they were forced to put them there by the EU/UK).

https://www.apple.com/uk/legal/statutory-warranty/

ronk · Post by **ronk** » Wed Jun 20, 2018 4:48 pm

I can say that the Apple approved seller (Stormfront ) didn’t quibble when I took my iMac in for rectification.

There were the obligatory forms to fill in but it came back as new. The problem in this case was a small internal part was made in a plastic material and failed - they reverted to steel.

I will see what they have to say when I take the handset in.
Now there’s an oxymoron!

dr_john · Post by **dr_john** » Thu Jun 21, 2018 8:37 am

My wife’s 6 month old iPhone recently started ringing at spurious times, day and night, with no one on the line. Despite having got it from Carphone warehouse she took it to the Apple store yesterday.

Luckily the fault occurred while she was talking to the Apple genius guy who replaced the phone for a brand new one without a quibble.

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