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What would you do? Motorcycle troubles & dealer
- Tcochrane92
- Member
- Posts: 650
- Joined: Sat Apr 09, 2016 3:30 pm
- Location: Leamington Spa, Warwickshire, UK
What would you do? Motorcycle troubles & dealer
So I bought a 2nd hand Ducati Multistrada 1200s DVT (2015) about 5 months ago from a main Ducati dealer. It had roughly 13k miles on it and 6 months of dealer warranty.
In November with 800 odd miles under its belt, I had some clutch problems, so took it back to Ducati who fitted a new clutch slave cylinder under warranty. They also serviced the exhaust valve to help prevent it from sticking
I then rode the bike home, cleaned it (there was salt on the roads) and garaged it for the winter.
Last weekend I took the bike out of winter storage and the clutch died again - this time with different symptoms. The engine also felt extremely sluggish and underpowered and gave me an engine warning light.
So, I gave it back to Ducati. I'd done literally about 30 miles since it was last with them!
They have since replaced the clutch slave cylinder again and also the master cylinder.
They said the exhaust valve had stuck shut, so was restricting the engine and giving the EML. They've fixed this issue too, so in theory at least, the bike is all good
Problem is, I've owned the bike for 5 months, ridden it for about 3 and a bit months, only done 800 miles and it's already had to go back to the dealer twice! The warranty expires next month and I have simply lost confidence in the bike. The thought of not having warranty is not good, after all these problems.
My question is: is it feasible to ask for them to buy it back from me for the price I paid? i.e. a refund? It's either that, or sell it on privately
I'm pretty annoyed at the whole situation to be honest
In November with 800 odd miles under its belt, I had some clutch problems, so took it back to Ducati who fitted a new clutch slave cylinder under warranty. They also serviced the exhaust valve to help prevent it from sticking
I then rode the bike home, cleaned it (there was salt on the roads) and garaged it for the winter.
Last weekend I took the bike out of winter storage and the clutch died again - this time with different symptoms. The engine also felt extremely sluggish and underpowered and gave me an engine warning light.
So, I gave it back to Ducati. I'd done literally about 30 miles since it was last with them!
They have since replaced the clutch slave cylinder again and also the master cylinder.
They said the exhaust valve had stuck shut, so was restricting the engine and giving the EML. They've fixed this issue too, so in theory at least, the bike is all good
Problem is, I've owned the bike for 5 months, ridden it for about 3 and a bit months, only done 800 miles and it's already had to go back to the dealer twice! The warranty expires next month and I have simply lost confidence in the bike. The thought of not having warranty is not good, after all these problems.
My question is: is it feasible to ask for them to buy it back from me for the price I paid? i.e. a refund? It's either that, or sell it on privately
I'm pretty annoyed at the whole situation to be honest
Current: Imola Red 400bhp 640d & Ocean Blue BMW S1000XR Sport SE
Past: Silver Grey Z4MR, Silver Grey Z4C & Titan Silver Z4 3.0i
Past: Silver Grey Z4MR, Silver Grey Z4C & Titan Silver Z4 3.0i
- Gaffa22
- Member
- Posts: 407
- Joined: Wed Aug 16, 2017 9:31 am
What would you do? Motorcycle troubles & dealer
well I'd get rid for sure, and buy a Honda
but as you have had the bike for less than six months and its been unfit for purpose I think you'll find you might have a good case to return it for a refund. google the trade descriptions act for vehicles.
I'd be right peed off, cant believe they actually serviced the exhaust valve to stop it sticking and it just stuck anyway. but then Ducati have never been renowned for reliability
but as you have had the bike for less than six months and its been unfit for purpose I think you'll find you might have a good case to return it for a refund. google the trade descriptions act for vehicles.
I'd be right peed off, cant believe they actually serviced the exhaust valve to stop it sticking and it just stuck anyway. but then Ducati have never been renowned for reliability
Last edited by Gaffa22 on Fri Feb 16, 2018 4:27 pm, edited 1 time in total.
2010 E89 35i DCT
2017 Honda CBR1000RR fireblade
2016 Honda VFR1200F
2017 Honda CBR1000RR fireblade
2016 Honda VFR1200F
- Tcochrane92
- Member
- Posts: 650
- Joined: Sat Apr 09, 2016 3:30 pm
- Location: Leamington Spa, Warwickshire, UK
What would you do? Motorcycle troubles & dealer
Thanks. I'm going for a BMW S1000XR next though - they come with 24 month full manufacturer warranty including UK & Europe breakdown cover & 5 days free insurance on all their approved used bikes. Got a test ride on one tomorrow!
Current: Imola Red 400bhp 640d & Ocean Blue BMW S1000XR Sport SE
Past: Silver Grey Z4MR, Silver Grey Z4C & Titan Silver Z4 3.0i
Past: Silver Grey Z4MR, Silver Grey Z4C & Titan Silver Z4 3.0i
- Gaffa22
- Member
- Posts: 407
- Joined: Wed Aug 16, 2017 9:31 am
What would you do? Motorcycle troubles & dealer
I looked at the S1000RR had one on loan for an afternoon, but again the build quality isn't great and reliability is shocking.
I'd have one so long as it was still under warranty, but not a long termer
I bought the new fireblade instead and am well happy with it
I'd have one so long as it was still under warranty, but not a long termer
I bought the new fireblade instead and am well happy with it
2010 E89 35i DCT
2017 Honda CBR1000RR fireblade
2016 Honda VFR1200F
2017 Honda CBR1000RR fireblade
2016 Honda VFR1200F
- Ducklakeview
- Lifer
- Posts: 6362
- Joined: Tue Mar 22, 2016 4:08 pm
- Location: Merseyside
What would you do? Motorcycle troubles & dealer
How did you pay for it? ANY part on a credit card? If so, a section 75 claim to the card Co should get you a refund of the full purchase price as it's neither "fit for purpose" nor of "merchantable quality bearing in mind the price paid"
Mike
Mike
- Ducklakeview
- Lifer
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- Joined: Tue Mar 22, 2016 4:08 pm
- Location: Merseyside
What would you do? Motorcycle troubles & dealer
Gaffa22 wrote: ↑Fri Feb 16, 2018 4:30 pmI looked at the S1000RR had one on loan for an afternoon, but again the build quality isn't great and reliability is shocking.
I'd have one so long as it was still under warranty, but not a long termer
I bought the new fireblade instead and am well happy with it
Can't really go wrong with a Honda/Yamaha...
Mike
- Tcochrane92
- Member
- Posts: 650
- Joined: Sat Apr 09, 2016 3:30 pm
- Location: Leamington Spa, Warwickshire, UK
What would you do? Motorcycle troubles & dealer
Bought outright on debit
Current: Imola Red 400bhp 640d & Ocean Blue BMW S1000XR Sport SE
Past: Silver Grey Z4MR, Silver Grey Z4C & Titan Silver Z4 3.0i
Past: Silver Grey Z4MR, Silver Grey Z4C & Titan Silver Z4 3.0i
- Ducklakeview
- Lifer
- Posts: 6362
- Joined: Tue Mar 22, 2016 4:08 pm
- Location: Merseyside
What would you do? Motorcycle troubles & dealer
Still worth speaking to your bank, there are different rules for debit cards, but they still offer some protection, although not as much as a credit card. This is why I ALWAYS pay a small amount on a credit card for big purchases, worth bearing in mind when you buy the new bike...
Mike
- RustyZ4
- Lifer
- Posts: 3622
- Joined: Fri Dec 14, 2007 7:23 pm
- Location: Maidstone, Kent
What would you do? Motorcycle troubles & dealer
Good old Ducati. I used to have 999, and talk about a love/hate relationship. when it went I loved it, but reliability issues made me get shot of it in the end, it spent so much time in the dealers that I swear they had it more than I did, seems they haven't sorted out their build quality issues still, I feel for you
Z4 Mineral Grey, 28i MSport Auto, lots of goodies
Z4 E85 3.0, gone but now with son
Growing Old is Mandatory But Growing Up is Optional
Z4 E85 3.0, gone but now with son
Growing Old is Mandatory But Growing Up is Optional
- MACK
- Lifer
- Posts: 3600
- Joined: Mon Jun 15, 2015 11:38 am
- Location: Manchester
What would you do? Motorcycle troubles & dealer
Your within your 6 months so I'd take it back and reject it. Particularly as its already been back in a few times. ALot easier in practise than any other option, even if you had paid by credit card.
Silver 05 3.0i SE
Mods inc - F/L Xenons Clear Ind Rear Lights M Sport Seats & Wheel Eibach/B4 3.64 DIFF (SOLD)
White E89 20i M Sport
Mods inc- B12 kit, M3 Arms, 18" Zito 935's with PS4's, Decat & Remap, Switchable Exhaust Flap (SOLD)
Mods inc - F/L Xenons Clear Ind Rear Lights M Sport Seats & Wheel Eibach/B4 3.64 DIFF (SOLD)
White E89 20i M Sport
Mods inc- B12 kit, M3 Arms, 18" Zito 935's with PS4's, Decat & Remap, Switchable Exhaust Flap (SOLD)
- 1000rr
- Senior Member
- Posts: 1057
- Joined: Thu Oct 13, 2016 10:53 pm
What would you do? Motorcycle troubles & dealer
Take it back. I went to p/x my 2011 Blade last year for a ZZR1400 at a dealers in Cheshire. I’ve owned mine since new, and racked up 35,000 miles on it, all done by me. The ZZR had supposedly 2,500 miles on it on , was a year younger, and when I took it out, it felt tired on the suspension, the head felt loose and the front and side was peppered in stone chips. The notches on the wheels meant had way more than 5 tyre changes..., there’s no way it had done 2,500 miles...more like 30,000 at least. Never trust a dealer!
These days, Ducs are reliable compared to the older ones, but you do get a Friday bike sometimes. A Mate has a multi, and hasn’t had an ounce of trouble. Take it back to the dealer.
These days, Ducs are reliable compared to the older ones, but you do get a Friday bike sometimes. A Mate has a multi, and hasn’t had an ounce of trouble. Take it back to the dealer.
- Tcochrane92
- Member
- Posts: 650
- Joined: Sat Apr 09, 2016 3:30 pm
- Location: Leamington Spa, Warwickshire, UK
What would you do? Motorcycle troubles & dealer
I'm going back to the ducati dealer tomorrow morning to discuss this.
I'll update tomorrow
I'll update tomorrow
Current: Imola Red 400bhp 640d & Ocean Blue BMW S1000XR Sport SE
Past: Silver Grey Z4MR, Silver Grey Z4C & Titan Silver Z4 3.0i
Past: Silver Grey Z4MR, Silver Grey Z4C & Titan Silver Z4 3.0i
- Gaffa22
- Member
- Posts: 407
- Joined: Wed Aug 16, 2017 9:31 am
What would you do? Motorcycle troubles & dealer
Good luck
2010 E89 35i DCT
2017 Honda CBR1000RR fireblade
2016 Honda VFR1200F
2017 Honda CBR1000RR fireblade
2016 Honda VFR1200F
- Tcochrane92
- Member
- Posts: 650
- Joined: Sat Apr 09, 2016 3:30 pm
- Location: Leamington Spa, Warwickshire, UK
What would you do? Motorcycle troubles & dealer
Went over to discuss this morning. They said they will discuss it and get back to me on Monday. So the ball is now in their court
In the meantime, the sun is shining and I have a test ride on the BMW s1000xr this afternoon
In the meantime, the sun is shining and I have a test ride on the BMW s1000xr this afternoon
Current: Imola Red 400bhp 640d & Ocean Blue BMW S1000XR Sport SE
Past: Silver Grey Z4MR, Silver Grey Z4C & Titan Silver Z4 3.0i
Past: Silver Grey Z4MR, Silver Grey Z4C & Titan Silver Z4 3.0i
-
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- Joined: Tue Apr 27, 2010 8:04 pm
- Location: Northants
What would you do? Motorcycle troubles & dealer
My mate has an s1000xr, which I have ridden. It's a great bike! There was quite a lot of negative feedback about the vibration through the bars, however there's an official mod that pretty much sorts it.Tcochrane92 wrote: ↑Sat Feb 17, 2018 12:39 pmWent over to discuss this morning. They said they will discuss it and get back to me on Monday. So the ball is now in their court
In the meantime, the sun is shining and I have a test ride on the BMW s1000xr this afternoon
A few of us did a couple of thousand miles through France, Germany and Austria last year, the XR was faultless, as you'd expect.