Hey Nick & all
It's really up to you as to what you do buddy, go ahead and talk to watchdog if you want –
FYI I have had the second cracked wheel replaced under warranty and have just been told that the first one that cracked (which cost me in £££'s) is now covered under warranty,
so I expect they will be giving me a refund???
It's important to note that as well as two new rear 19" 296's I have had two tyres replaced as well, (at £400 a piece) all of which I am not expecting BMW to want to pay, however I do not see this as good enough myself, along with the rather costly venture of having KDS geometry check up too, all of which I feel BMW UK should be coughing up for. Add this to the other long list of issues I and many others have experienced and the historical evidence of cracking BMW wheels in other non Zeds BMW's too & there is a picture starting to be painted (we all know that at least this is how a judge would probably deem it if this continues into litigation)
I have run this through our QC already and he is very confident of a win on this if we decide to move on it, especially with the history and evidence we have, but action is a lengthy matter and common sense & experience dictates that we should give BMW UK a chance to rectify this to our approval before taking action, so I am happy to give it a go first.
So BMW UK, if you are listening...
I am very unhappy with the fact that the BMW 296 wheels are not fit for purpose and are clearly a serious safety issue. You will see that there are many other drivers / forum members that feel the same that have also had serious issues with these wheels; clearly this is why you have pulled the wheels from sale and have redesigned them, isn't it?
Why have they not been recalled then?
I am unhappy having any of the old versions of the 296 design wheels left on my vehicle at all and expect the two front ones to be replaced with the new design Free of charge with no question.
I also expect compensation for the direct costs I have been subjected to (wheels, KDS, Tyres, Tyres, etc etc) due to the faults with these wheels.
It would also be advisable for you to offer some form of good will gesture to make up for the associated inconvenience these issues have caused not to mention the loss of business due to re-scheduling appointments with customers every time I get another cracked wheel / flat tyre / etc. etc.
I hope that you do in fact want my continued custom and do not want to lose any more customers over this issue and expect you would prefer us to not be considering switching to your competitors.
I hope you are genuinely sorry for not only the hassle we have endured due to faulty & dangerous wheels but also the associated loss of use that entails when this happens to us.
I expect you genuinely want to restore my faith in your brand which to be honest is not at its peak right now, due to this and other issues I and many others have experienced / are still experiencing.
So come on BMW UK, here's your chance to respond publicly before you have to respond in writing to the papers coming to you this week.
regards
IWL
