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Faulty roof

Timdon
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Faulty roof

Post by Timdon » Fri Jun 04, 2021 9:25 pm

My car developed the usual roof not opening problem , the rear section stopped working not opening , causing a fault , my local BMW dealer solve the problem apparently, now the car is back in the shop with the same problem and I have Just been told The problem is The rear windscreen needs replacing , why would this be anything to do with the mechanism of the roof , The dealer has told me that they are waiting for somebody to replace the rear screen , I have no idea what this has got to do with the mechanics of the of the boot any advice would be very welcome

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Chippie
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Faulty roof

Post by Chippie » Fri Jun 04, 2021 9:41 pm

I would also question why the rear window would cause the roof not to open, most faults appear to be either micro switch faults or cable breaks. I wonder if it’s a case of “we’ll try this and see if it fixes it”
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Pbondar

Faulty roof

Post by Pbondar » Fri Jun 04, 2021 9:48 pm

The only relationship between the rear screen and the roof opening is that the rear screen heater is commanded off when stowing the glass panel in the boot!

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tintoverano
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Faulty roof

Post by tintoverano » Sat Jun 05, 2021 7:08 am

can you get the fault codes from them? it is strange for sure

also you could try to get second opinion?
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Faulty roof

Post by flybobbie » Sat Jun 05, 2021 7:38 am

tintoverano wrote: Sat Jun 05, 2021 7:08 am can you get the fault codes from them? it is strange for sure

also you could try to get second opinion?
I'll offer that.......it's broke.

Timdon
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Faulty roof

Post by Timdon » Sat Jun 05, 2021 7:46 am

Pbondar wrote: Fri Jun 04, 2021 9:48 pm The only relationship between the rear screen and the roof opening is that the rear screen heater is commanded off when stowing the glass panel in the boot!
That’s exactly what I thought

Timdon
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Faulty roof

Post by Timdon » Sat Jun 05, 2021 7:50 am

When I did my own diagnostics it came back with microswitch faulty . I don’t want the rear screen replacing if it’s not necessary , you would think they knew what they were doing, Unless they have damaged it somehow in the repair process.

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Faulty roof

Post by flybobbie » Sat Jun 05, 2021 8:09 am

You need to invest in a code reader, buy one with lead attached. Can get for about 20 quid, worth their weight in gold.
Then let us know what is says. They sometimes don't tell you a specific fault, but lead in the right direction.
My £130 Foxwell reader paid for itself. Told me of salmon relay and broken wire faults.
Knowing i paid 18k for a car, 130 for code reader is peanuts.

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Faulty roof

Post by SV8Predator » Sat Jun 05, 2021 9:45 am

flybobbie wrote: Sat Jun 05, 2021 8:09 am
My £130 Foxwell reader paid for itself.
Sounds good. which Foxwell model is it?
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Faulty roof

Post by Pbondar » Sat Jun 05, 2021 9:48 am

SV8Predator wrote: Sat Jun 05, 2021 9:45 am
flybobbie wrote: Sat Jun 05, 2021 8:09 am
My £130 Foxwell reader paid for itself.
Sounds good. which Foxwell model is it?
https://www.foxwelltool.co.uk/wholesale ... nt530.html

Timdon
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Faulty roof

Post by Timdon » Sat Jun 05, 2021 11:02 am

Thanks for all the comments guys , Lloyd bmw i’ve just got back to me after questioning why they had to replace the rear window , they have admitted to damaging the screen when working on the roof and have to have it replaced 😡

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Ole gits rule
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Faulty roof

Post by Ole gits rule » Sat Jun 05, 2021 11:14 am

Timdon wrote: Sat Jun 05, 2021 11:02 am Thanks for all the comments guys , Lloyd bmw i’ve just got back to me after questioning why they had to replace the rear window , they have admitted to damaging the screen when working on the roof and have to have it replaced 😡
I assume they are covering the cost of this now you have asked a few questions and they have admitted liability?

What was their plan before this - get you to think the switch was part of the roof issue and have you pay for the rear window or how would they explain the missing cost on the invoice?

Think I may be avoiding them in the future
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Timdon
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Faulty roof

Post by Timdon » Sat Jun 05, 2021 11:40 am

They are covering the cost of the new window . But I am still not happy I just hope I don’t end up with leaks , and all the other work is covered by extended warranty .

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Faulty roof

Post by Zed Baron » Sat Jun 05, 2021 12:08 pm

Fills you with confidence that a BMW dealer with access to all the correct diagnostic information/equipment/tools can make a mistake like this.
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Timdon
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Faulty roof

Post by Timdon » Sat Jun 05, 2021 12:25 pm

When I said I wasn’t happy I got the reply “these things happen sometimes “😡

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