Called up at around 3pm on Wednesday. Spoke to a friendly chap who took all my details. Tried to sell me (not at all in a pushy fasion) an inspection for £99 which "Checked for any warranty issues we could fix before it expires end of March" I politely declined. Car booked in the next day! Great!
Went in next day and was offered a Coffee upon arrival to wait for the service guy, Scott i think? I was in a rush so he called me 10 mins later just to introduce himself and clarify the problem. Very friendly chap indeed
Was updated twice throughout the day and as a new Airbag ECU was needed, she needed to stay overnight - no worries.
My car was done by Midday the next day (Friday). When i returned to Sytner, again i was greeted with all smiles and was made to feel like a valued customer. Scott highlighted the fixes they made and sent me on my. This made a refreshing change to how Vauxhall/SEAT/VW dealerships treat a car enthusiast like a complete idiot telling me that the entire car needs replacing
. Upon returning to my car which was filthy when i took it in; was like brand new - fully valeted. Superb!!Not only had they fixed the Airbag, but also a VERY annoying squeak/creaking has disappeared from under the centre console PLUS they have tightened the hand brake!
I don't usually touch dealerships with a particularly long barge pole, but i think Sytner deserve my money for the next service after this... Two big thumbs up
