Westerly BMW (Part of the Helston Garage Group)

[Stan1970]

All Nice people - but they are there to make lots of money from you!

Apparently my scirocco is worth below glasses guide price because they are difficult to sell (its not green!!!) - offered £9500 trade in price - and £500 off a 3 year old car that was sat in their dealership in August when I visited them - I dont know how much longer than that.

My extras were worth nothing apparently but a sat nav is worth £2500 compared to other cars on the BMW second hand web site on their car.... really!!!!

Ended up going to Ocean BMW in Torbay who were exellent!

Offered me £11000 for the car and a bit off the 6 month old car that they had which had 500 miles on it. - They had just dropped the price by £1000 but I managed to get a years tax, Y cable, new plates and a bit off the price - The guy said we have had the car for 67 days and we are keen to sell it.

Ended up with a cheaper deal getting a nearly new very low mileage car when looking at the cost of change.

I have had experience of helston garages in the past tried to sell a boxster which I bought from them from new and they offered me 3k less than a dealer in Bournemouth who came and viewed the car and then came back and collected it.

Really important to shop around different dealers - some what to sell cars - some want to sell cars with massive profit!

Hope that helps someone.

Also spotted nearly new Z4's are much cheaper in scotland BMW dealers - there was a nice white one I was looking at for £21000 just a year old and low miles. The video of it came through just a bit too late as I had committed to buy. I guess the weather and the snow makes a contribution.

[Captainken]

Typical car dealers, yours is always the worse car on the road and theirs is the best thing since sliced bread...........until you come to sell it that is.
What did you buy in the gender then?

[Captainken]

Meant to say 'What did you buy in the end then'

[Stan1970]

Typical car dealers, yours is always the worse car on the road and theirs is the best thing since sliced bread...........until you come to sell it that is.
What did you buy in the gender then?

The one below in my signature

[Captainken]

didn't see that......very nice too

[shortfuse 2]

lets have some pics

[Stan1970]

I have added some today. Check out my posts

[marchantsuk]

Which Westerly was it?

[Stan1970]

I visited Exeter and bridgewater. Bridgewater tried to undercut Exeter by £500

[Stan1970]

Anyone else get cheesed off when they have to keep going to speak to the sales manager to discuss the details - I just want to go in there myself and speak to the organ grinder.

[andysat]

Anyone else get cheesed off when they have to keep going to speak to the sales manager to discuss the details - I just want to go in there myself and speak to the organ grinder.

+1 they always do it!

[PlumbNB1]

Anyone else get cheesed off when they have to keep going to speak to the sales manager to discuss the details - I just want to go in there myself and speak to the organ grinder.

+1 they always do it!

+1. bit like the double glazing salemen who "need to phone their boss" to get a 'special' offer

[andysat]

[kevinmarkwhite]

Westerly Barnstaple is a mile from my front door and I have bought most of my cars from them. Until the Z4 I was happy with them - you know, make me feel like their best friend etc, always happy to see me.

I did buy an E46 3 series from Ocean...think it was also Torbay. They were very good.

When my 1st Z4 had its leak though, my relationship with Westerly Barnstaple changed. All they wanted to do was pass the buck back to BMW UK...the dealer principle definitely wanted to distance himself/dealership from the problems....despite them taking my money! Even my salesman - when I mentioned exchanging the car - he said he could help me part ex it (the car was only a few months old)...I wanted it fixed...not part ex!

OK, in the end BMW UK gave me a replacement car cos they couldn't fix the leak....but the whole process left a bitter taste in my mouth - I was made to feel like a moaner, rather than a valued customer with a genuine fault with a brand new car.

And within a month of exchanging the vehicle (the handover was basically park the leaky one next to the new one, swap keys and p$ss off!) they had the leaky one on sale....I asked Carol to phone them pretending to be an interested customer - they told her it had a minor leak, fixed on first visit! After 5 or 6 visits they couldn't fix it and they had the car for over 40 days in total!

Debs 1'er is up for renewal next year, or refinance and keep it. In the past, it would be another BMW by default, but this time we are gonna look elsewhere. Might end up back with BMW, but have already had a Lexus brochure!

Westerly Barnstaple went through a crap time with servicing a few years ago. I was taking various cars in for work (nearly always something wrong on warranty) and there were always problems. More so with Saturday morning appointments! I would get follow up phone calls asking how it went and I would be honest. To be fair, it has improved significantly recently...which is obviously good.

[Stan1970]

I have had experience of service from them on past cars and they have been fine. I will definitely avoid them for purchases in the future. I had great joy in telling them the deal I got and what a rip off the fact they were offering me under glasses guide price for a trade in. I drove past at the weekend and they still have both z4's on the forecourt that they have had since August I must look to see if they have adjusted the prices