I've got to say that I'm always surprised at good customer service these days but Wood Salisbury really were outstanding.
From the first phone call enquiring about the cost of an oil and brake fluid service (which was very reasonable) for my BMW Z4MC to the actual visit itself, they were a class act; attentive, professional, polite and always with a smile.
My 140 mile round trip was definitely worth it. If you're not sure where to service your car then you can't go wrong with these guys.
Ask for Nick Dewey. Top bloke.
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BMW Wood Salisbury - Outstanding Customer Service
- Adelphi2
- Member
- Posts: 292
- Joined: Fri Jan 13, 2012 12:51 am
- micz4
- Senior Member
- Posts: 1674
- Joined: Fri Feb 17, 2012 8:30 pm
- Location: Hayling Island
Re: BMW Wood Salisbury - Outstanding Customer Service
Very pleased for you.Thankfully i am not 70 miles from Salisbury but may consider it.My nearest dealership Snows Portsmouth are the most ignorant,unhelpful people i've ever met and i wouldn't give them any business.Chandlers,Worthing are very good but lack parking and it always scares me to leave the car there.Must add,i spent 20 years in main dealerships and if i was DP of Snows Portsmouth there would be a "senior service advisor" seeking employment elsewhere.
2010 2.3i ,Sapphire Black,Kansas Red Leather,2 years of joy,replaced by Porsche Boxster 2.7
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- Senior Member
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- Joined: Mon Jan 25, 2010 6:14 pm
- Location: Chichester
Re: BMW Wood Salisbury - Outstanding Customer Service
Moved here last year from Devon and am mid point between the twomicz4 wrote:Very pleased for you.Thankfully i am not 70 miles from Salisbury but may consider it.My nearest dealership Snows Portsmouth are the most ignorant,unhelpful people i've ever met and i wouldn't give them any business.Chandlers,Worthing are very good but lack parking and it always scares me to leave the car there.Must add,i spent 20 years in main dealerships and if i was DP of Snows Portsmouth there would be a "senior service advisor" seeking employment elsewhere.
Decide on gut feel to try Chandlers as they mirrored the Dealer I used in Devon and had read bad vibes about Snows
all suits chrome and bad attitude
Chandlers are as you say very (very) good all about the customer not smart ar*ed salesmen who only want leasing /business sales as in Snows
Parking a problem but they are working on a new site close by apparently ,current site worth a fortune for housing no doubt and
I do normally wait for cars when in for what ever.
In fact Tyre specialist matched Micheldever for new Michelin RFTs for the Z4
Almost a pleasure to hand the CC across the counter
2007 Z4 3.0 si Sport Auto Monaco Blue Roadster / 2013 X1 2.5d Auto M Sport White
1st BMW a 2002 when they were current ..! and wife has a 2014 Mini Cooper auto
All BMW family
1st BMW a 2002 when they were current ..! and wife has a 2014 Mini Cooper auto
All BMW family
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- Senior Member
- Posts: 1543
- Joined: Mon Jan 25, 2010 6:14 pm
- Location: Chichester
Re: BMW Wood Salisbury - Outstanding Customer Service
Used Woods in Odiham when I was gainfully employed .It was 10 years ago but they were also excellent then for sales and service and like to think the ethosAdelphi2 wrote:I've got to say that I'm always surprised at good customer service these days but Wood Salisbury really were outstanding.
From the first phone call enquiring about the cost of an oil and brake fluid service (which was very reasonable) for my BMW Z4MC to the actual visit itself, they were a class act; attentive, professional, polite and always with a smile.
My 140 mile round trip was definitely worth it. If you're not sure where to service your car then you can't go wrong with these guys.
Ask for Nick Dewey. Top bloke.
remains ,seems to be in the group
2007 Z4 3.0 si Sport Auto Monaco Blue Roadster / 2013 X1 2.5d Auto M Sport White
1st BMW a 2002 when they were current ..! and wife has a 2014 Mini Cooper auto
All BMW family
1st BMW a 2002 when they were current ..! and wife has a 2014 Mini Cooper auto
All BMW family
- micz4
- Senior Member
- Posts: 1674
- Joined: Fri Feb 17, 2012 8:30 pm
- Location: Hayling Island
Re: BMW Wood Salisbury - Outstanding Customer Service
I love Odiham
2010 2.3i ,Sapphire Black,Kansas Red Leather,2 years of joy,replaced by Porsche Boxster 2.7
- DrNick
- Senior Member
- Posts: 2399
- Joined: Mon Nov 09, 2009 10:42 pm
- Location: Wickham, Hampshire
Re: BMW Wood Salisbury - Outstanding Customer Service
Thats odd, they have always been excellent for me, helpful beyond necessity, knowledgeable, polite - both with the purchase and aftercare - one of the service guys picks up and drops my car off from winchester at my convenience. Never go anywhere else!My nearest dealership Snows Portsmouth are the most ignorant,unhelpful people i've ever met and i wouldn't give them any business
2007 Carbon Black 2.0 Sport + comfort pack + bluetooth - Loved and not forgotten!
2012 E89 Space Grey M Sport 2.0 Auto - need to update signature!
- VvrooomM
- Senior Member
- Posts: 1196
- Joined: Fri Nov 20, 2009 7:42 pm
BMW Wood Salisbury - Outstanding Customer Service
You must be the exception to the rule, don't even get me started in them.DrNick wrote:Thats odd, they have always been excellent for me, helpful beyond necessity, knowledgeable, polite - both with the purchase and aftercare - one of the service guys picks up and drops my car off from winchester at my convenience. Never go anywhere else!My nearest dealership Snows Portsmouth are the most ignorant,unhelpful people i've ever met and i wouldn't give them any business
Tapatalking on my iPhone.......
Z4MC midnight blue with CSL's + VREDs, extd light sepang leather, folding mirrors, stubby aerial, retro bluetooth, prof nav, intravee ipod kit, storage and cup holders!!, laser LRC100, DSP hi-fi, storage and privacy.....is that it?