Thanks for nothing dealer!

JimmyPop · Post by **JimmyPop** » Sun Mar 11, 2012 9:52 pm

Booked my car in for an oil service and MOT at the dealer (Harry Fairbairn Glasgow) on Friday there which went ok. When I got home however I noticed that my passenger side footwell light which I had recently installed wasn't working and neither was the power cable which I had hardwired for my satnav. Initially thought it was just the earth connection that they had probably forgotten to put back on when changing the micro filter as I use one of the footwell cowling screws. I've just spent the last two hours sorting the mess they had made of my installs. The wires to my footwell light had been pulled out/snapped and the power supply for my satnav had been pulled out of the lighter socket which I had installed behind the head unit. It seems like whoever was mucking around has just pulled at things without paying any attention to where they might be connected.

I'm just wondering if it's worthwhile complaining to the dealer/service manager or will it just fall on deaf ears? It's a little frustrating to say the least, particularly when I've had to pull my head unit and centre console out to reconnect things!

Darren Slone · Post by **Darren Slone** » Sun Mar 11, 2012 9:56 pm

Sorry to hear that

It's worth speaking to the DP, you shouldn't have to put up with that

Adamski · Post by **Adamski** » Sun Mar 11, 2012 9:57 pm

Nightmare mate. I would voice your concerns. Probably will fall on deaf ears. Shame

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DrNick · Post by **DrNick** » Sun Mar 11, 2012 10:00 pm

That is definitely unacceptable behaviour - the car should be given back to you in same state it was given in. Id be complaining

JimmyPop · Post by **JimmyPop** » Sun Mar 11, 2012 10:00 pm

I know. It just goes to show how little respect they have for other people's pride and joy. I was helping my mate install an AUX-in cable on his 350Z today and was terrified I damaged anything. Pity they didn't show the same concern!

EDIT: Nick, I also asked them to look at the whirring noise. They came back and told me there was nothing wrong except for a slightly buckled alloy which they said was an MOT advisory. I'm doubtful seeing as I've had the noise for 2 months and had my alloys refurbed about 5 weeks ago.

Taz · Post by **Taz** » Sun Mar 11, 2012 10:00 pm

worth a complint for sure

micz4 · Post by **micz4** » Sun Mar 11, 2012 10:04 pm

Phone first thing on monday morning and tell them about it,also mention that if BMW ask you to complete a customer satisfaction survey it will be very unfavourable unless you can reach a satisfactory solution.

metal licker · Post by **metal licker** » Sun Mar 11, 2012 10:12 pm

Complain! thats out of order

markeg · Post by **markeg** » Sun Mar 11, 2012 10:15 pm

agree, would definitely complain about that, totally unacceptable

JimmyPop · Post by **JimmyPop** » Sun Mar 11, 2012 10:20 pm

Thanks everyone - wasn't sure if I was being a little bit over-sensitive!

Will be on the phone first thing tomorrow morning.

pvr · Post by **pvr** » Sun Mar 11, 2012 11:04 pm

Do you get the calls from BMW gb after a visit? I get them after each visit but not sure if everyone does.

wegras · Post by **wegras** » Sun Mar 11, 2012 11:09 pm

pvr wrote:Do you get the calls from BMW gb after a visit? I get them after each visit but not sure if everyone does.

I used to but not recently ,but I always get a call from Dealer checking level of satisfaction ( actually I think it is a 3rd party on behalf of )
and have in response received email appreciating "kind comments" from Dealer

Guess I am lucky with these guys mind you my previous dealer in Devon was just as good

JimmyPop · Post by **JimmyPop** » Sun Mar 11, 2012 11:21 pm

Well I usually get the feedback email which I usually reply to. In all honesty I usually get good service from Harry Fairbairn. In the past my only complaint has been a lack of communication. For example, they closed at 5.30pm on Friday and I had informed them I would need a minimum of an hour to make my way to the garage to pick the car up from work. I didn't get notification that it would be ready to pick up that day until 4.45, and that was after me phoning at 4.20!

I did roll my eyes when I booked my car in and the girl behind the service desk asked if my Z4 was a petrol or diesel engine.

mmm-five · Post by **mmm-five** » Mon Mar 12, 2012 12:25 am

Strangely I only get feedback cards when I've not had to pull up the dealer on something amiss when I've gone to pick the car up (e.g. forgetting to stamp the service book, or reset the service indicator, or washing the car)

andysat · Post by **andysat** » Mon Mar 12, 2012 9:06 pm

Deffo complain-let us know how it goes mate!

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