I bought an AUC Z4 just before Xmas, took a bit of a chance as HF is 200 miles from home.
Had the car for a few weeks, during which time a number of issues came to light.
One e-mail to HF and the next day they had sent a driver with a courtesy car and a full tank of fuel.
Took my car away and returned it a week later with a full tank of fuel.
All the following were fixed at no charge to me:
New rear discs
New rear pads
New rear brake lines
Refurbed alloys
New front fog lights
Windscreen washer bottle filter replaced
Drivers seat squeak fixed
New glass in drivers wing mirror
New seal around gear selector shaft
Broken cup holder replaced
Spare key fixed
Now whilst I wasn't happy that these issues had arisen in the first place, I can't fault the customer service, so well done HF.
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Good service from Harry Fairbairn Irvine
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- Member
- Posts: 710
- Joined: Sun Nov 27, 2011 11:29 pm
- Location: South Manchester
Good service from Harry Fairbairn Irvine
Z4 ‘13 20i Mineral Grey
Z4 '07 2.5Si Montego Blue
Z4 '07 2.5Si Montego Blue
- JimmyPop
- Senior Member
- Posts: 1284
- Joined: Thu Apr 01, 2010 5:38 pm
- Location: Glasgow
Good service from Harry Fairbairn Irvine
Glad to hear you were happy with the service, but it is quite worrying that an AUC was sold and left the forecourt needing that amount of work done to it.
I use HF Glasgow (car in currently) and apart from a couple of problems with communication, can't really fault them.
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I use HF Glasgow (car in currently) and apart from a couple of problems with communication, can't really fault them.
Sent from my iPhone using Tapatalk
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- Member
- Posts: 710
- Joined: Sun Nov 27, 2011 11:29 pm
- Location: South Manchester
Re: Good service from Harry Fairbairn Irvine
Yes agreed - I think that's why they were so quick to respond, especially because of the issues with the rear brakes.
Downside is my Zed now has 400 miles more on the clock but then I did do a fair few miles in the courtesy car.
Downside is my Zed now has 400 miles more on the clock but then I did do a fair few miles in the courtesy car.
Z4 ‘13 20i Mineral Grey
Z4 '07 2.5Si Montego Blue
Z4 '07 2.5Si Montego Blue
- KERMIT1970
- Senior Member
- Posts: 2078
- Joined: Fri Sep 03, 2010 10:03 pm
- Location: Ardrossan Ayrshire Scotland
Re: Good service from Harry Fairbairn Irvine
Glad HF Irvine sorted you out ! I also use the Irvine Branch it's only 6 miles away .They get some bad press down here , but have used them with my last 4 Bm's with no problems & they price match all my service qoutes from other dealers .
Cars: 2016 M4 vert YMB & X3m Comp. E30 325i Sport. Z3M
Gone
: 2014 z4 35is melbourne red & black leather
: 335d M sport Coupe Black with red leather
: z4 Coupe 3.0 si Red with Black Leather 18" CSL`s
: z3 2.2 sport
Gone
: 2014 z4 35is melbourne red & black leather
: 335d M sport Coupe Black with red leather
: z4 Coupe 3.0 si Red with Black Leather 18" CSL`s
: z3 2.2 sport