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BMW Dealership - rim damage

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ZedConvert
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BMW Dealership - rim damage

Post by ZedConvert » Thu Jun 27, 2019 11:14 am

Hi all,

Left my E89 (2014) in with BMW (Berry Heathrow) for two days: MOT, inclusive service, and a warranty issue.

I'm pretty pedantic when it comes to my wheels, as the alloys (Diamond Cut) are only a month old; so I tend to check the car over before taking it from the garage. This time, with the eye of an eagle I saw a very small (few mil) gash on one of my alloys.

Zoomed in:
IMG_2360.jpg
IMG_2360.jpg (204.86 KiB) Viewed 3279 times
Distant shot:
IMG_2361.jpg
IMG_2361.jpg (237.42 KiB) Viewed 3279 times
I went back in and called the Service Manager out to take a look, he checked the cameras, but as it's so small he couldn't notice at what point or how it was caused. It's not on the outer edge so it's not been curbed.

He said he would call me after speaking to their repair guy, nearly a week later and no call received.

He seemed to imply that the small area can be repaired without doing the whole wheel... is this true, even though they are diamond cut? I thought they had to be put on a lathe regardless of the damage.

It's annoying, but the longer I leave it, the more I think 'can I be bothered to pursue it'... it is only a few mm.

Thoughts, comments, morale boosters welcome :-)

synthedup
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BMW Dealership - rim damage

Post by synthedup » Thu Jun 27, 2019 11:49 am

Does the wheel have a kerb protector on it?

Doesn’t look like a diamond cut wheel in the pic, but a plastic cover.

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BMW Dealership - rim damage

Post by ZedConvert » Thu Jun 27, 2019 1:40 pm

synthedup wrote: Thu Jun 27, 2019 11:49 am Does the wheel have a kerb protector on it?

Doesn’t look like a diamond cut wheel in the pic, but a plastic cover.
They are 'two-tone': finished in Gunmetal with Polished Face and Gunmetal Inserts.
Definitely Diamond Cut.

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Crazy Harry
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BMW Dealership - rim damage

Post by Crazy Harry » Thu Jun 27, 2019 4:49 pm

Did they send you one of those 'walk round' inspection videos? - if they did can you see it on that before they started work?

I've had a few days with Main Stealer rubbish - you can't argue with stupid or someone whoe's not prepared to listen to your complaint. Sadly I think name and shame on social media is often the only route to making you feel better. Keep fighting otherwise not facing up to it by the garage works and they'll keep doing it :x

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ronk
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BMW Dealership - rim damage

Post by ronk » Sat Jun 29, 2019 10:19 pm

Ask yourself the question, if you had damaged the wheel on one of their cars, would they give you grief?

They will get it done at trade so will cost them a pittance.
You don't stop playing when you get old - You get old when you stop playing!
So I bought a 35is with all the toys to play with. :thumbsup:

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BMW Dealership - rim damage

Post by warmasice » Sat Jun 29, 2019 10:39 pm

I must be going mad, but where's the diamond cut bit?
Image

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ZedConvert
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BMW Dealership - rim damage

Post by ZedConvert » Sat Jun 29, 2019 10:42 pm

warmasice, the silver part, you can see the CD disc type lines.

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ZedConvert
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BMW Dealership - rim damage

Post by ZedConvert » Sat Jun 29, 2019 10:43 pm


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ronk
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BMW Dealership - rim damage

Post by ronk » Sun Jun 30, 2019 11:10 am

9530B8AE-3BA6-4E1C-836B-6C98B20D130D.jpeg
9530B8AE-3BA6-4E1C-836B-6C98B20D130D.jpeg (363.11 KiB) Viewed 3089 times
You don't stop playing when you get old - You get old when you stop playing!
So I bought a 35is with all the toys to play with. :thumbsup:

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ZedConvert
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BMW Dealership - rim damage

Post by ZedConvert » Sun Jun 30, 2019 11:51 am

ronk, diamond cut and lacquered

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ronk
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BMW Dealership - rim damage

Post by ronk » Sun Jun 30, 2019 11:56 am

Is that the area?
You don't stop playing when you get old - You get old when you stop playing!
So I bought a 35is with all the toys to play with. :thumbsup:

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ZedConvert
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BMW Dealership - rim damage

Post by ZedConvert » Sun Jun 30, 2019 12:34 pm

ronk, yep, the gashes you see above where you highlighted. So don't think it touched the lacqued part, fortunately.

Can you 'properly' repair a small section of a diamond cut alloy, or do you need to lathe the complete surface? I thought the latter, but BMW told me they could just repair it.

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ronk
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BMW Dealership - rim damage

Post by ronk » Sun Jun 30, 2019 1:08 pm

Let them repair it - as long as it’s to your satisfaction.
If you leave it then it will soon look shabby
You don't stop playing when you get old - You get old when you stop playing!
So I bought a 35is with all the toys to play with. :thumbsup:

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BMW Dealership - rim damage

Post by ZedConvert » Sun Jun 30, 2019 2:16 pm

ronk, :thumbsup:

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BMW Dealership - rim damage

Post by warmasice » Mon Jul 01, 2019 7:16 am

ZedConvert wrote: Sat Jun 29, 2019 10:42 pm warmasice, the silver part, you can see the CD disc type lines.
Must be my phone. The area looks cream in colour. A little like a rim protector.
Image

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