CARLY users beware - Thinking of buying, think twice

Magicarcher · Post by **Magicarcher** » Wed Aug 22, 2018 6:25 pm

If you are a Carly pro user, you may find next time you try to use it you will get constant messages suggesting it is important that you upgrade. I got fed up of these and stupidly decided to do so. If you are unfortunate as me here is what will happen. Your old app will open but Free (non pro mode) only which virtually does nothing. When you try to use the new app and again try to do anything it will not let you unless you buy it again. Chck the android app ratings and look at the 1* ratings. One review is also suggesting it is now sold on an annual subscription basis at $60 (I haven't had time to check this out).

You may be better off sticking to the old version and putting up with the pesky messages (they come frequently)

rally-chris · Post by **rally-chris** » Wed Aug 22, 2018 6:44 pm

If you owned a (genuine) paid version of Carly before they moved to a subscription earlier this year, they gave you a free lifetime version of the new software (subscription free with all of the options that were in app purchase before), but you had to follow the right steps to updgrade to the new version and it to recognise your account.

I finally got around to doing this recently (on IOS) and came up against a similar problem, because I deleted the old version whilst the new Carly app was installing. All I had to do was to reinstall the old version temporarily and then open it once to click on the upgrade button to migrate my account to the new version.

Chris

Ducklakeview · Post by **Ducklakeview** » Wed Aug 22, 2018 6:54 pm

As above, both my tablet and phone upgraded to the full unlocked versions.

Mike

Magicarcher · Post by **Magicarcher** » Wed Aug 22, 2018 7:43 pm

I purchased genuine Carly software at £50 from android play app and Carly bluetooth adapter at £45 from Amazon on Feb 9th this year (for my e91 with the intention of buying cable later for Z4).

I haven't used it much TBH and not for about 4 months I think. My previous version was on my phone and working fine on Saturday, but kept getting pesky upgrade messages. I left it on the phone and downloaded the latest version, so I have both versions on my phone. My original option now no longer works, for example if I want to view parameters, it now says I need to upgrade to pro. The new download also doesn't work, when i try to do anything I am prompted with a button to get pro version and it asks me to purchase.

I'm a pretty unhappy bunny.

rally-chris · Post by **rally-chris** » Wed Aug 22, 2018 7:49 pm

The upgrade email came from Carly in May and stated “You will get the free upgrade: if you bought the old BMW Pro version before March 15, 2018 (Android) or before March 19, 2018 (iOS)”.

Sound like you should be eligible so you need to contact Carly tech support if the FAQs don’t help:
https://www.mycarly.com/migration-faq/? ... f4315edf77

Chris

gannet · Post by **gannet** » Wed Aug 22, 2018 8:01 pm

As above, mine upgraded - but I had to contact their support for it to register properly - they helped really quickly

Magicarcher · Post by **Magicarcher** » Wed Aug 22, 2018 9:33 pm

rally-chris wrote: ↑Wed Aug 22, 2018 7:49 pm The upgrade email came from Carly in May and stated “You will get the free upgrade: if you bought the old BMW Pro version before March 15, 2018 (Android) or before March 19, 2018 (iOS)”.

Sound like you should be eligible so you need to contact Carly tech support if the FAQs don’t help:
https://www.mycarly.com/migration-faq/? ... f4315edf77

Chris

Thanks Chris,

I have sent them an email, hopefully they will reply.

IRD · Post by **IRD** » Wed Aug 22, 2018 9:41 pm

I was in the same position. The help desk responded within 24 hours with instructions which I followed and it worked fine.

Magicarcher · Post by **Magicarcher** » Thu Aug 23, 2018 7:38 pm

Phew, now sorted, Carly help helped me out. Carly now migrates ok, they had to manually set up me details on their system. Thanks for all your advices.

rally-chris · Post by **rally-chris** » Thu Aug 23, 2018 9:09 pm

Nbd65 · Post by **Nbd65** » Thu Sep 20, 2018 7:44 am

I have Carly for iPhone and the Bluetooth adapter.
I can’t seem to get any readings from my e85 2003 Z4. Anyone else had this experience?

bladeowner · Post by **bladeowner** » Thu Sep 20, 2018 8:53 am

Nbd65 wrote: ↑Thu Sep 20, 2018 7:44 am I have Carly for iPhone and the Bluetooth adapter.
I can’t seem to get any readings from my e85 2003 Z4. Anyone else had this experience?

I think you have to use the cable adapter on early Zeds for full compatibility.

Gabz · Post by **Gabz** » Thu Sep 20, 2018 8:55 am

If anyone ever needs Carly in London, let me know and you can use mine.

Chris1981 · Post by **Chris1981** » Thu Sep 20, 2018 10:03 am

Nbd65 wrote: ↑Thu Sep 20, 2018 7:44 am I have Carly for iPhone and the Bluetooth adapter.
I can’t seem to get any readings from my e85 2003 Z4. Anyone else had this experience?

I'm pretty sure if you need the wifi adaptor for Carly on iOs... I have wifi and adaptor and it works fine on my iPhone

rally-chris · Post by **rally-chris** » Thu Sep 20, 2018 10:16 am

Nbd65 wrote: ↑Thu Sep 20, 2018 7:44 am I have Carly for iPhone and the Bluetooth adapter.
I can’t seem to get any readings from my e85 2003 Z4. Anyone else had this experience?

As above, OBD will not work over bluetooth to an iOS device, so you need the wifi adaptor instead.

Z4-forum.com

Z4-forum.com