Scan tool advice please !

[Roddy]

I wondered what anyone's experience with Autel is... I recently bought an Autel MD806, looks good and price was acceptable. Plugged onto my 20i, scanner couldn't find it. It could however find 30i and 35i.
So I mailed customer support who advised me to update the firmware, which I did. Still not there...
Contacted again, and got this:
"Re-checked with senior engineer, MD806 can not support you vehicle by manually selecting Vehicle Information, but it can support it by Auto Scan"

Can't possibly understand why, there were many, many BMW models on the list, so I returned it to the vendor.

[Pbondar]

I wondered what anyone's experience with Autel is... I recently bought an Autel MD806, looks good and price was acceptable. Plugged onto my 20i, scanner couldn't find it. It could however find 30i and 35i.
So I mailed customer support who advised me to update the firmware, which I did. Still not there...
Contacted again, and got this:
"Re-checked with senior engineer, MD806 can not support you vehicle by manually selecting Vehicle Information, but it can support it by Auto Scan"

Can't possibly understand why, there were many, many BMW models on the list, so I returned it to the vendor.

QED

[sumotan]

I wondered what anyone's experience with Autel is... I recently bought an Autel MD806, looks good and price was acceptable. Plugged onto my 20i, scanner couldn't find it. It could however find 30i and 35i.
So I mailed customer support who advised me to update the firmware, which I did. Still not there...
Contacted again, and got this:
"Re-checked with sen ior engineer, MD806 can not support you vehicle by manually selecting Vehicle Information, but it can support it by Auto Scan"

Can't possibly understand why, there were many, many BMW models on the list, so I returned it to the vendor.

Go buy an Ancel BM700, works like a dream & very easy to use.

Cheers

[Roddy]

Go buy an Ancel BM700, works like a dream & very easy to use.

Cheers

Thanks for that, but I'm looking for something not limited to BMW cars. Wife has a Honda....

[clarker63]

I'm very disappointed with the foxwell "experience" at the moment. its really hard on their website to guess what all their models do - there's too many and their customer service which promises "a few minutes" is very slow (more like hours, and sometimes even days).

On advice from here (and from their customer service), I purchased the nt530 with 2 VINs last week (i have a suzuki grand vitara too that I'd like to use it with). it said it was dispatched the next day, yet it obviously wasn't as the royal mail tracking number said "Sender despatching item". yesterday I asked where it was and its now with royal mail, but no response from them to apologise or give any reason why.

Totally unimpressed with their website, their customer service and hoping not to be unimpressed with the product.... Will post my findings on a separate thread.... but so far Foxwell =

[Pbondar]

I'm very disappointed with the foxwell "experience" at the moment. its really hard on their website to guess what all their models do - there's too many and their customer service which promises "a few minutes" is very slow (more like hours, and sometimes even days).

On advice from here (and from their customer service), I purchased the nt530 with 2 VINs last week (i have a suzuki grand vitara too that I'd like to use it with). it said it was dispatched the next day, yet it obviously wasn't as the royal mail tracking number said "Sender despatching item". yesterday I asked where it was and its now with royal mail, but no response from them to apologise or give any reason why.

Totally unimpressed with their website, their customer service and hoping not to be unimpressed with the product.... Will post my findings on a separate thread.... but so far Foxwell =

The product is a lot better than their website