Main Dealer Joviality

grumps · Post by **grumps** » Wed Dec 05, 2018 11:49 pm

Mr Tidy wrote: ↑Wed Dec 05, 2018 11:41 pm If I wasn't happy with the "experience" they'd soon know about it!

A man after my own heart!

mmm-five · Post by **mmm-five** » Wed Dec 05, 2018 11:52 pm

Mr Tidy wrote: ↑Wed Dec 05, 2018 11:41 pmIf I wasn't happy with the "experience" they'd soon know about it!

In my experience, if you have a good experience you'll be asked to fill out a customer satisfaction form. If you have a crap experience, then you never seem to receive the form to fill in.

I'm lucky that I had frequent visits to dealerships that the form would arrive asking my about my 'latest' visit - sometimes it only arrived the day after I'd torn the service manager a new one

Gwest44 · Post by **Gwest44** » Wed Dec 05, 2018 11:58 pm

They’ve only just opened the new dealership in Sheffield - apparently at 5.5 acres it’s the largest in the UK so I guess they’re looking to get some mortgage over payments in during the first year

Angie4m · Post by **Angie4m** » Thu Dec 06, 2018 12:22 am

mr wilks wrote: ↑Wed Dec 05, 2018 11:05 pm
Angie4m wrote: ↑Wed Dec 05, 2018 10:47 pm If this is a D2S bulb they are just a touch over £404 each.
Whaaaaaaaaaaaaaaaaaat assume that's quoting a main dealer figure as elsewhere they can be had for 10% of that

Yup that’s a BMW standard price for them, I’m sure a deal could be done with regards to the price if it was the only option. I however would be buying from elsewhere. I’d want a decent longevity guarantee for that money!

road warrior · Post by **road warrior** » Thu Dec 06, 2018 9:46 am

Gwest44 wrote: ↑Wed Dec 05, 2018 11:35 pm Time to call it - it will cost 248 of your sweet pounds inclusive of VAT well £248.66; the bulb on its own is £191 but don't forget the recommendation to fit both together.

They even had the nerve to ask me why I wouldn't be progressing the booking for customer satisfaction purposes - hopefully the calls are recorded for training & quality so someone will have a good laugh when they play my response back.

Anyway I went with the Osram Nightbreaker DS2 option from Amazon - two bulb pack arrives tomorrow for £76

Road Warrior the pint is yours if I see you at the Premier Inn in Oswestry on April 27th

yaay, i will be there ! thank you kind Sir, you have made an old man very happy

IRD · Post by **IRD** » Thu Dec 06, 2018 12:35 pm

It is the same with virtually everything you buy now. They all want you to do some sort of review. I bought some car shampoo from Halfords and they wanted me to do a review of the product and of the service provided. It drives me nuts (well even more nuts)

Clarkie · Post by **Clarkie** » Sat Dec 08, 2018 10:39 am

If I wanted an "experience" it sure as hell wouldn't be at a BMW dealership!

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