FK'N SAGA INSURANCE

[AlienZed]

Just had the windscreen replaced on mi Z .yet again
No 7 now.ouch. on a policy with ERS Insurance asked for gen bmw parts having not been happy a couple of years ago with the usual ill fitting equivilent ones paid£125 excess instead of the usual £75 so happy wi that.
Now mi screen on mi 66 reg 27k 2 series vert has cracked ,bin on to Saga and they wont authorise bmw parts only the usual £75 excess equivilent ones .If i insist on gen parts they will only pay £100. and i have to stump up the rest ie £500+.TW#TS.
Never heard of that one before.
So after a few heated phone conversations told em i will get the equivilent one fitted an pay the £75 .
Then immediately cancell my policies .
Grrrrrr.
M

[Marlon]

Wow! I thought I had a rough time with Autoglass refusing to fit OEM parts until the 7th attempt at delivering substandard 'equivalent' windscreens.

[patriot66]

Bloody 'ell Moz ! What a carry on. Only ever had one windscreen replaced years back on my 530i and that had a ripple in it on the drivers side so that took a couple of attempts to sort. Pales in comparison to yours and Marlons tribulations though

[mmm-five]

I’ve had the Z4 windscreen replaced twice, both with Pilkington ones.

The first was in about 2012 and was trouble-free for 50,000 miles, until I got a stone chip that turned into a crack when they tried to inject the resin. The 2nd, fitted in 2016 is still in.

[Mike6]

Feel for you. On my Ford Focus I have one of those quick clear screens which worked brilliantly on frosty days. When the screen cracked from a stone thrown up from car in front I thought it would be an easy task on insurance ie like for like but could only get them to replace with a normal heated screen which now takes an age to clear. Wasnt happy!!.

[Crazy Harry]

Just had mine replaced by Auto Glass and was expecting a real 'mare. Told Auto Glass I wanted OEM glass and trim (what most of us call the seal) they said they would confirm with my insurance company - Aviva................ and yesterday for a £75 excess they fitted new OEM screen and trim (both arrived with Sytner lables) so it looks like its a for Aviva and Auto Glass and to Marlon for posting his experience so I could start the process of getting mine done with a winning mindset.

[earthdweller]

Blimey Moz

What is it with you and windscreens ?

Is it worth reading the small print of the policy ?

It might say something like “manufacturers recommended “ or “OEM or like”

In either case you could speak to BMW and ask them if they recommend “Fred’s Super Windscreens” or whether they are OEM spec ?

As your 2er is still under warranty would the fitting of non OEM parts invalidate it ?

Q’s to ask and A’s to give to insurance company perhaps

[AlienZed]

Blimey Moz

What is it with you and windscreens ?

Is it worth reading the small print of the policy ?

It might say something like “manufacturers recommended “ or “OEM or like”

In either case you could speak to BMW and ask them if they recommend “Fred’s Super Windscreens” or whether they are OEM spec ?

As your 2er is still under warranty would the fitting of non OEM parts invalidate it ?

Q’s to ask and A’s to give to insurance company perhaps

Good points Andy .
Tbh they really pissed me off with there attude .so fk em.
New screen being fitted today .
Then tomoz ins will be cancelled as i have sourced another company and yes i have checked the small print.Belt n braces.
But cant imagine this non oem screen lasting too long wi my track record .

[AlienZed]

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20181004_183751.jpg (101.79 KiB) Viewed 839 times

Well the non oem screen fitted today .Pilkington glass .The fitter did a good job no complaints with his workmanship.
However hit me straight away the gap around the glass to the edge of the gasket is significantly more than the original ,so this will annoy me everytime i look at it,but then i am fussy.
So in the morn will cancell my ins with saga and they can go and fk themselves.
Thats the only crumb of pleasure i take from my with my saga experience
M

[Rich8]

Don’t accept it like that. I bloody wouldn’t!
I’d phone the insurers tomorrow and bitch that it doesn’t fit properly because non OEM parts and you are not happy with it and won’t be until they have used OEM.
I certainly wouldn’t cancel my cover with them until you have got them to rectify it.

I had similar fun with my last replacement (and the one before that, and one before that on different car).
It takes a couple of weeks of arguing, but each time I have ended up with OEM bits and at least the excess waived for the hassle (time before last I got excess waived and a £50 apology!).

Don’t give in. Get them to rectify it at their cost, then cancel the policy.

Or, I guess, if you not such an irritable old goat as I am, don’t.

[AlienZed]

I am.old ,grumpy constantly, and very irritable .
Or so the wife says

[ronk]

Afraid close enough isn't good enough in my book either!

[Rich8]

I am.old ,grumpy constantly, and very irritable .
Or so the wife says

Then you know what you must do

[Rich8]

And I’m not advocating ditching the wife.
Here, for example, she has proven a most useful barometer for your decision making process.

[AlienZed]

Well after spending most of the morning being passed back and forth from saga the underwriters and nat windscreens ended up no further forward as they are not prepared to rectify anything .
Ins is now cancelled and the hunt for a new insurer begins .
M