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When to push...? Update: hostage amp returned after 3 months!

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Chris_D
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When to push...? Update: hostage amp returned after 3 months!

Post by Chris_D » Wed Aug 15, 2018 12:00 pm

So I sent my water-damaged Carver amp over to Chris at Sound&Vision at the end of June after he advised by email that he should be able to do something with it with a 3 week turnaround time.

Emailed him towards end of July and he advised it would be looked at in the next couple of days.
Haven't heard a sausage from him since. So coming up to 1.5 months since sending it to him.

Anyone else had dealings with him? I read a few posts on here extolling his services in repairing dead carver amps and decided to see if he could recover mine. He indicated GBP120 for the fix which is highly preferable to shelling out up to Eur800 for a 'new' 2nd hand unit.

Don't want to push him too hard in the event he just chucks it back at me claiming its' unrecoverable.
I'm used to pushing clients to pay up for work (especially bleeding Shell who take an age!) and know where the tipping point comes before having to get narky, but I'd rather have him fix it than return it.
What would you do?
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!UPDATE @ 28th Spetember 2018....4 months later

So still no response from Chris at Boserepairexperts after repeated attempts to contact him.

Rather unfortunate as this started out as a promising solution to my Carver amp woes.
He's not responding to polite email requests for status updates on my amp and he doesn't answer his business phone lines.

I saw on Google that only a week ago from this post he's receiving promising and positive reviews from others who have retained his services to repair their car amps, so ultimately I'm left wondering why I seem to be a special case.

I actually rang the Casa Amiga bar on the opposite side of the street to him to find out from them if he's actually still trading and hasn't gone bust! They chuckled at the request and confirmed he was still trading, almost as though they had been asked before! :lol:

So I can't recommend this cowboy outfit if your Carver amp has succumbed to water damage as it will be an absolute lottery if you get any response or recourse from him. I'm rather regretful that I took advice from this forum which formulated my decision to send my amp to him in the first place.

I have subsequently left him a negative review on Google as I feel this is entirely justified under the circumstances.
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Last edited by Chris_D on Fri Oct 05, 2018 9:00 pm, edited 3 times in total.
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When to push...?

Post by LittleZ4 » Wed Aug 15, 2018 5:54 pm

Personally I might not "push" at the moment but just ask for an update. If it hasn't been touched since sending it then id be inclined to start the pushing process. I assume he's one of the best for the job then??
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When to push...?

Post by firebobby » Wed Aug 15, 2018 6:14 pm

I don't know if these do the sort of repair that your after Chris, but they did a great job on the electronics on my steering motor
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When to push...?

Post by Silverzedtom » Wed Aug 15, 2018 6:31 pm

I’d just ask if there’s any news, maybe he went away on holiday or something. If you ask for an update and he doesn’t keep to his word then I’d start asking questions.
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When to push...?

Post by Chris_D » Wed Aug 15, 2018 6:36 pm

LittleZ4 wrote: Wed Aug 15, 2018 5:54 pm Personally I might not "push" at the moment but just ask for an update. If it hasn't been touched since sending it then id be inclined to start the pushing process. I assume he's one of the best for the job then??
Ispired enough by what was writen in that post to send him mine. He sounded pretty confident he could fix it when I initiallyemailed him too....
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When to push...?

Post by Chris_D » Wed Aug 15, 2018 6:37 pm

firebobby wrote: Wed Aug 15, 2018 6:14 pm I don't know if these do the sort of repair that your after Chris, but they did a great job on the electronics on my steering motor
http://www.ecutesting.com/about_us.html
Thx Frederico, they were mentioned in the same thread.
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When to push...?

Post by Chris_D » Wed Aug 15, 2018 6:39 pm

Silverzedtom wrote: Wed Aug 15, 2018 6:31 pm I’d just ask if there’s any news, maybe he went away on holiday or something. If you ask for an update and he doesn’t keep to his word then I’d start asking questions.
To be fair he said they were busy but suggested 3 weeks. It's been twice that now.
Emailed him after I posted here. No response as yet.
He's prob face down on the beach in Magaluf....
:lol:
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When to push...?

Post by Chris_D » Wed Aug 15, 2018 6:46 pm

... No big hardship in waiting tho tbh as I'm using these at the mo. Sound way better than the dsp system 8)
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When to push...?

Post by 2dogs » Wed Aug 15, 2018 7:46 pm

Had my Lexus amp repaired by them said it would take 3 weeks took 7 weeks
Very poor communication but a top job in the end :thumbsup:
And no up front cost unlike Cartronics London £80 just to look and then they tell you it can’t
Be repaired and a new board will be £1000 so £80 in the bank thankyou very much.
So avoid! :thumbsdown:
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When to push...?

Post by Chris_D » Wed Sep 19, 2018 11:12 pm

So, 3 months later and a few emails from me asking for an update and nothing. Not a sausage.

I might try ringing but from a lack of response to my emails I'm not optimistic on a positive outcome.

So, what are the options on replacing the carver amp? Forget sourcing another carver, theyre ridiculously expensive 2nd hand.
I saw someone on here not long ago extolling the virtues of replacing with an aftermarket amp with some slight tweaking of the terminations but can't find it back.
Any ideas?
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When to push...?

Post by srhutch » Thu Sep 20, 2018 6:58 am

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When to push...?

Post by Chris_D » Thu Sep 20, 2018 7:19 pm

srhutch wrote: Thu Sep 20, 2018 6:58 am Here you go

viewtopic.php?f=2&t=67364&hilit=Dsp+amp+Sk93
Cheers lar :thumbsup:
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When to push...? Update, 4 months later....

Post by Chris_D » Fri Sep 28, 2018 8:27 pm

Update. as per original post.

Cannot recommend Boserepairexperts due to lack of communication and theft of my amp.
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When to push...? Update, 4 months later....

Post by Scooba_Steve » Sat Sep 29, 2018 11:43 am

How much do you want to push? If he hasn't moved since 2016 then sue personally at his home address (listed on the company filing documents), and the company for the cost of a new amp? I expect the company won't have many assets mind.
Report to police, if you have your amp serial maybe get it recovered?

Local members maybe able to help?
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When to push...? Update, 4 months later....

Post by RustyZ4 » Sat Sep 29, 2018 7:12 pm

I’m sure Audison manufacture a direct replacement amp, but I don’t know if that is for the E85 or E89 or both, have a look on their website
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