Site not loading using chrome on ipad

jabber · Post by **jabber** » Sat Mar 03, 2018 4:55 pm

Since the site was done for maintenance this morning the forum is not displaying correctly using chrome on my ipad. Anyone else having this problem or know how to correct it
Thanks

Smartbear · Post by **Smartbear** » Sat Mar 03, 2018 5:09 pm

jabber wrote: ↑Sat Mar 03, 2018 4:55 pm Since the site was done for maintenance this morning the forum is not displaying correctly using chrome on my ipad. Anyone else having this problem or know how to correct it
Thanks

Same here, I’ve got massive spaces between the new posts section? (Oops, I’m using safari on my iPad)
Rob

greg81 · Post by **greg81** » Sat Mar 03, 2018 5:13 pm

jabber wrote: ↑Sat Mar 03, 2018 4:55 pm Since the site was done for maintenance this morning the forum is not displaying correctly using chrome on my ipad. Anyone else having this problem or know how to correct it
Thanks

"Not loading" and "not displaying correctly" mean very different things. Providing some more detail and any screenshots will help with any potential debugging. That said, if it's just looking a bit weird I'd suggest clearing your browser's cache in the first instance.

https://www.google.co.uk/search?q=chrom ... e&ie=UTF-8

jabber · Post by **jabber** » Sat Mar 03, 2018 5:16 pm

greg81 wrote: ↑Sat Mar 03, 2018 5:13 pm
jabber wrote: ↑Sat Mar 03, 2018 4:55 pm Since the site was done for maintenance this morning the forum is not displaying correctly using chrome on my ipad. Anyone else having this problem or know how to correct it
Thanks
"Not loading" and "not displaying correctly" mean very different things. Proving some more detail and any screenshots will help with any potential debugging. That said, if it's just looking a bit weird I'd suggest clearing your browser's cache in the first instance

Sorry its is not displaying correctly as the attachment shows I have cleared the cache but it has had no effect

jabber · Post by **jabber** » Sat Mar 03, 2018 5:19 pm

Clearing the cache for the 3rd time has fixed it thanks

greg81 · Post by **greg81** » Sat Mar 03, 2018 5:22 pm

jabber wrote: ↑Sat Mar 03, 2018 5:19 pm Clearing the cache for the 3rd time has fixed it thanks

That'll normally do it. If it doesn't in future just switch it off and on again

Smartbear · Post by **Smartbear** » Sat Mar 03, 2018 5:28 pm

greg81 wrote: ↑Sat Mar 03, 2018 5:22 pm
jabber wrote: ↑Sat Mar 03, 2018 5:19 pm Clearing the cache for the 3rd time has fixed it thanks
That'll normally do it. If it doesn't in future just switch it off and on again

Restarted iPad numerous times with no change, when attempting to clear cookies I get this?

: 243543C4-1A48-4F89-BB21-8F2D15AD1FCD.png (189.55 KiB) Viewed 1944 times

Rob

jabber · Post by **jabber** » Sat Mar 03, 2018 5:29 pm

When I try to post I keep getting message the site is taking too long to respond

greg81 · Post by **greg81** » Sat Mar 03, 2018 5:31 pm

Smartbear wrote: ↑Sat Mar 03, 2018 5:28 pm
greg81 wrote: ↑Sat Mar 03, 2018 5:22 pm
jabber wrote: ↑Sat Mar 03, 2018 5:19 pm Clearing the cache for the 3rd time has fixed it thanks
That'll normally do it. If it doesn't in future just switch it off and on again
Restarted iPad numerous times with no change, when attempting to clear cookies I get this?
243543C4-1A48-4F89-BB21-8F2D15AD1FCD.png
Rob

You'll want to clear your browser's cache, not cookies.

Check the link I posted to instructions in Google above.

EDIT: Here's on for safari...

https://www.google.co.uk/search?q=ipad+ ... e&ie=UTF-8

greg81 · Post by **greg81** » Sat Mar 03, 2018 5:34 pm

Ajax/post issues may suggest and API service hasn't restarted correctly or not behaving though.

Smartbear · Post by **Smartbear** » Sat Mar 03, 2018 5:37 pm

greg81 wrote: ↑Sat Mar 03, 2018 5:31 pm
Smartbear wrote: ↑Sat Mar 03, 2018 5:28 pm
greg81 wrote: ↑Sat Mar 03, 2018 5:22 pm That'll normally do it. If it doesn't in future just switch it off and on again
Restarted iPad numerous times with no change, when attempting to clear cookies I get this?
243543C4-1A48-4F89-BB21-8F2D15AD1FCD.png
Rob
You'll want to clear your browser's cache, not cookies.

Check the link I posted to instructions in Google above.

EDIT: Here's on for safari...

https://www.google.co.uk/search?q=ipad+ ... e&ie=UTF-8

I’ve done this & all seems normal now, thanks

Rob

1000rr · Post by **1000rr** » Sat Mar 03, 2018 7:09 pm

Yes, massive spaces.

Smartbear · Post by **Smartbear** » Sat Mar 03, 2018 7:16 pm

1000rr wrote: ↑Sat Mar 03, 2018 7:09 pm Yes, massive spaces.

Mine went back to normal after clearing the cache (whatever that is?)

Rob

1000rr · Post by **1000rr** » Sat Mar 03, 2018 7:18 pm

Cheers Rob, just sorted it!

greg81 · Post by **greg81** » Sat Mar 03, 2018 7:20 pm

Smartbear wrote: ↑Sat Mar 03, 2018 7:16 pm
1000rr wrote: ↑Sat Mar 03, 2018 7:09 pm Yes, massive spaces.
Mine went back to normal after clearing the cache (whatever that is?)
Rob

So a browser stores a locale copy of certain files that a website uses. The means faster load times as you don't need to download the same files over and over with every request. These kind of files normally contain certain scripts you'd use to interact with a site or stylesheets that describe how a site should look. This is called the browser's cache.

Forum upgrades may have made big changes to these files and since your browser isn't getting the latest version from the server you need to manually clear your cache to force the browser to download the latest version.

Hope that makes sense

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