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Opinions wanted...
- Ducklakeview
- Lifer
- Posts: 6362
- Joined: Tue Mar 22, 2016 4:08 pm
- Location: Merseyside
Opinions wanted...
Ok, say you bought something from someone that was described as, and I quote "No marks or blemishes on it. No dents, scratches or chips" and when said item arrived, it had multiple marks, chips and blemishes on it, so you sent the seller a message, along with photos, and they said "No problem, send it back" All good so far?
So, you send it back, via a traceable service, insured for it's full value, seller then messages you implying that you've had "buyers remorse" and, again I quote..
"Don't worry, if I have any doubts as to judging whether or not it was "as described" or is in such a bad state that "it couldn't possibly be given as a gift" then I will take it along to get get some well qualified IT professionals to give me their opinion."
And then a full week later, messages you to say he's refunded the original purchase price, but NOT the cost of returning it, would you be pissed?
IMO, the fact that he's refunded it is an acceptance of my issue that it "wasn't as described" but before I royally kick off, I thought I'd ask other people's opinions, and we all know how much we like a poll...
So... Answers on a postcard please..
And yes, the cost of return was "only" £8.55, but it's the principle plus the inconvenience of having to wrap and send it AND buy another the same elsewhere.
Mike
So, you send it back, via a traceable service, insured for it's full value, seller then messages you implying that you've had "buyers remorse" and, again I quote..
"Don't worry, if I have any doubts as to judging whether or not it was "as described" or is in such a bad state that "it couldn't possibly be given as a gift" then I will take it along to get get some well qualified IT professionals to give me their opinion."
And then a full week later, messages you to say he's refunded the original purchase price, but NOT the cost of returning it, would you be pissed?
IMO, the fact that he's refunded it is an acceptance of my issue that it "wasn't as described" but before I royally kick off, I thought I'd ask other people's opinions, and we all know how much we like a poll...
So... Answers on a postcard please..
And yes, the cost of return was "only" £8.55, but it's the principle plus the inconvenience of having to wrap and send it AND buy another the same elsewhere.
Mike
- metal licker
- Lifer
- Posts: 7510
- Joined: Fri Feb 17, 2012 9:14 pm
- Location: In the mosh pit
Opinions wanted...
I went with the hell no
718 4.0 GTS Boxster in YELLOW
718 Guards Red Boxster .........Gone!
A35 AMG saloon .........Gone!
JCW ...........Gone !
E89 35i Msport VO ................Gone !
E89 23i SE DSB ................Gone !
Hello to Jason Isaacs
718 Guards Red Boxster .........Gone!
A35 AMG saloon .........Gone!
JCW ...........Gone !
E89 35i Msport VO ................Gone !
E89 23i SE DSB ................Gone !
Hello to Jason Isaacs
- volumex65
- Member
- Posts: 75
- Joined: Sat Nov 12, 2016 4:22 pm
- Location: Southampton
Opinions wanted...
just had similar issue with a toy my youngest wanted - described `as new , unopened` - it wasn`t new , was opened and selotaped back up with bits missing !!
luckily , the seller was a 100% , was `selling for a friend` and didn`t want negative feedback so as there were so many bits missing said we could keep it , saved me a lot of hassle as would not have wanted to pay to return it
luckily , the seller was a 100% , was `selling for a friend` and didn`t want negative feedback so as there were so many bits missing said we could keep it , saved me a lot of hassle as would not have wanted to pay to return it
You don`t need a parachute to skydive - you only need one to do it for a second time
- ronk
- Lifer
- Posts: 14199
- Joined: Tue Feb 24, 2009 11:50 am
- Location: Durham
Opinions wanted...
I had this same issue with a pen from eBay - described as AS NEW - it wasn't - i reported this to the seller and my purchase price was refunded and I was told "Just keep it" Thats good service in my book!
You should have ALL costs refunded in my opinion.
You should have ALL costs refunded in my opinion.
You don't stop playing when you get old - You get old when you stop playing!
So I bought a 35is with all the toys to play with.
So I bought a 35is with all the toys to play with.
- cj10jeeper
- Lifer
- Posts: 17846
- Joined: Fri Jun 22, 2007 11:50 am
- Location: Lichfield, England
Opinions wanted...
Was this Ebay or some other internet seller? If the former just open a case and it'll be refunded. I've had same a couple of times where seller wouldn't refund then Ebay just stepped in and it was paid.
The latter is a mine field of issues and although I'd expect return postage paid it'll be tough to get it.
The latter is a mine field of issues and although I'd expect return postage paid it'll be tough to get it.
Jaguar F-Type 3.0 Supercharged V6 S, Stratus Grey, LSD, Active Exhaust, CF wheels, Performance brakes, Sports seats and mods ongoing
Gone but not forgotten Z4 3.0i SE Roadster ///M front, Red ///M leather seats, Aero sills
Gone but not forgotten Z4 3.0i SE Roadster ///M front, Red ///M leather seats, Aero sills
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- Senior Member
- Posts: 1705
- Joined: Thu Apr 07, 2016 3:40 pm
Opinions wanted...
I'm one of the two that said yes.
My reasoning is, you're buying second hand (or through a third party) and sometimes it's the risk you take. Granted they shouldn't lie but who is regulating what they say about an item.
You're buying second hand (or through a third a third party) usually to save money paying the full price...but if you pay full price you get the added security it will be brand new, under warranty and free to exchange.
Sometimes you get what you pay for - sounds a bit harsh I know. At least they refunded you the money, could have been a lot worse and gone on for a lot longer.
Also £8.55 is an amount of money to care about, but then again it's only two pints and a packet of crisps (if you're lucky).
My reasoning is, you're buying second hand (or through a third party) and sometimes it's the risk you take. Granted they shouldn't lie but who is regulating what they say about an item.
You're buying second hand (or through a third a third party) usually to save money paying the full price...but if you pay full price you get the added security it will be brand new, under warranty and free to exchange.
Sometimes you get what you pay for - sounds a bit harsh I know. At least they refunded you the money, could have been a lot worse and gone on for a lot longer.
Also £8.55 is an amount of money to care about, but then again it's only two pints and a packet of crisps (if you're lucky).
- Ducklakeview
- Lifer
- Posts: 6362
- Joined: Tue Mar 22, 2016 4:08 pm
- Location: Merseyside
Opinions wanted...
A forum member...cj10jeeper wrote: ↑Thu Jul 06, 2017 9:36 pm Was this Ebay or some other internet seller? If the former just open a case and it'll be refunded. I've had same a couple of times where seller wouldn't refund then Ebay just stepped in and it was paid.
The latter is a mine field of issues and although I'd expect return postage paid it'll be tough to get it.
Mike
- bluespit
- Senior Member
- Posts: 1314
- Joined: Fri Dec 23, 2011 1:01 am
- Location: Near Chester
Opinions wanted...
I've been on the wrong end of this buying some alloys for my classic stag that were described as excellent. When they arrived they were good buy certainly not excellent. Problem was we had different ideas of excellent and good. Seller offered a refund providing I returned the wheels and paid return cartridge. I declined as I'd lost trust in the seller. Eventually sold them on to another stag owner after thoroughly describing then and taking numerous hi-res photos. I also insisted the buyer collect in person and pay only after he was happy with the condition.
Never again!
Never again!
now I'm about to have more time I've suddenly got less toys to play with!
- Marlon
- Lifer
- Posts: 10899
- Joined: Mon Jan 05, 2015 11:13 am
- Location: Lancs.
- Contact:
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- Senior Member
- Posts: 1705
- Joined: Thu Apr 07, 2016 3:40 pm
Opinions wanted...
In that case...it's just disrespectful!Ducklakeview wrote: ↑Thu Jul 06, 2017 9:59 pmA forum member...cj10jeeper wrote: ↑Thu Jul 06, 2017 9:36 pm Was this Ebay or some other internet seller? If the former just open a case and it'll be refunded. I've had same a couple of times where seller wouldn't refund then Ebay just stepped in and it was paid.
The latter is a mine field of issues and although I'd expect return postage paid it'll be tough to get it.
Mike
- cj10jeeper
- Lifer
- Posts: 17846
- Joined: Fri Jun 22, 2007 11:50 am
- Location: Lichfield, England
Opinions wanted...
Sadly forum member to member can be a challenge as it's just a private sale.
Hopefully it can be resolved by s call or PM, but not a public trial...
Hopefully it can be resolved by s call or PM, but not a public trial...
Jaguar F-Type 3.0 Supercharged V6 S, Stratus Grey, LSD, Active Exhaust, CF wheels, Performance brakes, Sports seats and mods ongoing
Gone but not forgotten Z4 3.0i SE Roadster ///M front, Red ///M leather seats, Aero sills
Gone but not forgotten Z4 3.0i SE Roadster ///M front, Red ///M leather seats, Aero sills
- Ducklakeview
- Lifer
- Posts: 6362
- Joined: Tue Mar 22, 2016 4:08 pm
- Location: Merseyside
Opinions wanted...
Poll was just a bit of fun lol.cj10jeeper wrote: ↑Thu Jul 06, 2017 10:46 pm Sadly forum member to member can be a challenge as it's just a private sale.
Hopefully it can be resolved by s call or PM, but not a public trial...
Couldn't care less about the money, but having both bought and sold to members on here without a problem, to say it's disappointing is an understatement.
Lesson learned eh.
Mike
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- Lifer
- Posts: 5277
- Joined: Wed Feb 19, 2014 3:01 pm
- Location: NW London
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I would be asking for the postage. You know their address, so there's always small claims if you want to force the issue.
3.0si Sport: F10 Illuminated ZHP, Retrofit Cruise, OE Stubby, Gaptech RCH+, Kenwood BT73DAB + Handsfree, HIDs, LED Sidelights, OE LED Number Plate Lights, Custom LED strip bootlight.
- ronk
- Lifer
- Posts: 14199
- Joined: Tue Feb 24, 2009 11:50 am
- Location: Durham
Opinions wanted...
Without basic trust it can easily go belly up !
I think there's still a lot of good, decent , honest folk about.
I think there's still a lot of good, decent , honest folk about.
You don't stop playing when you get old - You get old when you stop playing!
So I bought a 35is with all the toys to play with.
So I bought a 35is with all the toys to play with.
- ronk
- Lifer
- Posts: 14199
- Joined: Tue Feb 24, 2009 11:50 am
- Location: Durham
Opinions wanted...
I agree with the "no public trial " but If it's been something naughty or underhanded, do the mods not have any powers to intervene in some way?cj10jeeper wrote: ↑Thu Jul 06, 2017 10:46 pm Sadly forum member to member can be a challenge as it's just a private sale.
Hopefully it can be resolved by s call or PM, but not a public trial...
You don't stop playing when you get old - You get old when you stop playing!
So I bought a 35is with all the toys to play with.
So I bought a 35is with all the toys to play with.