AS a first time tax self assessment user (for rental income) I knew it was going to be tricky! but it's 8loody painful
First I register for on line SA and wait several days for a UTR.
Then I set up the account for User ID and password and wait several days for an activation code.
Then I activate the account only to find the used ID /password wouldn't work and the account got locked out.
I call helpdesk, advised to reset password but have to wait 2 hrs to use the system
I reset password (part by email)
Then I have to set up full online services with an access code sent to my mobile after a wait.
Finally I start the Self Assessment form, half hour in the system crashes and will not let me back in.
I call helpdesk, they say it's a tech problem and it's escalated, they will call back (yea).
No call so I set up 2nd password, it didnt work.
Try again later now it does.
But every time you log in the system has to send you a new access code to mobile
System boshes again so I have to set up 3rd password,
Log in again so need a new access code to mobile.
Hey now it works works and form is continued.
Parts of the online form have no explanatory notes so I have no real idea what is being asked for, so two more calls have to be made for assistance, in between the system times me out so need new access code to mobile!
Role on several hrs - I finish the form but think the calculation is clearly wrong, it's trying to charge me tax that's already being recovered by slashing my PAYE tax code so I'm being fleeced twice for the same tax.
I call the helpdesk who confirm that it appears i am already paying unpaid tax through tax code because they jumped the gun in Oct/Nov, but now I must submit the return and pay the tax (twice) they will sort out double payment of tax in due course. great! They ask me to submit and call back in 72 hrs when they will be able to confirm that's the case.
I log back in, so need new access code to mobile, and submit, and look forward to the next chapter.........
I'm totally mentally drained! To be fair the staff were great and gave me info I needed, easy because they had it all on screen! ....... so why TF am I filling out a form to tell them what they already knew?
Rant over
2003 2.5 SE, low miles, Sterling Grey, 108's & Eagles, no stubby here! Unmolested.
2018 Cooper S Countryman
Fiesta Ecoboost